8,010 jobs for "Lead Solutions Engineer"

Manager, Engineering Program Management - Customer Systems

At Apple - Austin

Posted on Oct 6

View job Apply on company site

Managing Engineer, Data Engineering

At Allstate - Remote / Flexible

Posted on Oct 6

View job Apply on company site

Backend Software Engineer, Emerging Technology Solutions

At Apple

Posted on Oct 4

View job Apply on company site

Senior Backend Software Engineer, Emerging Technology Solutions

At Apple

Posted on Oct 4

View job Apply on company site

Principal Solutions Architect, E-House Solutions

At Schneider Electric - Petaling Jaya

Posted on Sep 29

View job Apply on company site

Director, Software Engineering

At Capital One

Posted on Sep 23

View job Apply on company site

Lead Applied AI ML for Payments

At JPMorgan Chase - Jersey City · New York

Posted on Sep 22

View job Apply on company site

GM Commercial Software - eCommerce Engineering Manager

At General Motors - Austin · Sunnyvale

Posted on Sep 22

View job Apply on company site

AI ML Engineering Lead - Vice President - AI for Payments

At JPMorgan Chase - Jersey City

Posted on Sep 21

View job Apply on company site

Manager Research Technology, Vice President - BlackRock Manager Research (BMR), Multi-Asset Strategies & Solutions (MASS)

At BlackRock - Atlanta

Posted on Sep 19

View job Apply on company site

Java Tech Lead (Hybrid) / Responsable technique Java (hybride)

At Morgan Stanley - Montreal

Posted on Sep 18

View job Apply on company site

Client Solutions Lead, Utilities & Fintech - Global Business Solutions - Dubai

At TikTok - Dubai

Posted on Sep 16

View job Apply on company site

Power Electronic Engineering Specialist

At Eaton - Moon Township

Posted on Sep 2

View job Apply on company site

Director, Software Engineering

At Visa - Bogota

Posted on Aug 26

View job Apply on company site

Lead Equity Flow Derivatives Java Dev - Vice President

At Morgan Stanley - New York

Posted on Aug 20

View job Apply on company site

Tech Lead - Commodities Technology (Hybrid) / Chef technique - Technologies des matières premières (hybride)

At Morgan Stanley - Montreal

Posted on Aug 3

View job Apply on company site

Lead Engineer - Mechanical Component

At GE Vernova - Vadodara

Posted on Jul 22

View job Apply on company site

Lead Electrical Protection Engineer

At GE Vernova - Glasgow

Posted on Jul 17

View job Apply on company site

Lead Test Engineer

At Eaton - Raleigh

Posted on Jul 4

View job Apply on company site

Design and Engineering Tools Deployment Lead NB Zone

At Schneider Electric - Frösundavik · Espoo

Posted on May 25

View job Apply on company site

Apple

Manager, Engineering Program Management - Customer Systems

Austin, TXPosted Oct 6, 2026

Apply on company site View full job

Do you want to help build some of the largest and most consequential enterprise and customer technology systems in the world? Join Apple's Information Systems and Technology (IS&T) organization. IS&T is the engine behind everything Apple does for customers and for the people who build for them. It's Apple's central nervous system. Supporting 2.5 billion active Apple devices, processing billions of secure transactions, and keeping the technology that defines modern life running flawlessly, IS&T makes the impossible feel effortless.

Do you love building solutions to handle global complexity and immense scale? Imagine what you could do here.

At Apple, we don't just work. We innovate, create, and redefine what's possible. Every customer interaction is a chance to amaze, inspire, and connect, and by obsessing over the smallest details, we create experiences that leave a lasting impact.

The Customer Systems Platform Services team builds the next generation of contact center solutions at Apple. These platforms carry hundreds of millions of customer contacts a year across AppleCare and Retail. We are looking for an exceptional leader to build and lead our Engineering Program Management team: someone with a sharp technical mind, real financial and operational rigor, and the conviction to challenge how things have always been done.

Description

As the Manager of Engineering Program Management for Customer Systems, you will lead a team of Engineering Program Managers delivering complex, multi-year platform initiatives across a global contact center footprint. You will own the portfolio roadmap and delivery, the health of the team behind it, and the portfolio's overall budget and total cost of ownership.

This role sits at the intersection of engineering, architecture, and business, partnering daily with Engineering leaders, Solution Architects, business stakeholders, and finance partners to turn strategy into executable roadmaps across the business units we support.

Generative AI is central to how this team operates and what it delivers. You will drive adoption of GenAI and agentic tooling, so your team spends its time on judgment rather than administration, and you will be a credible partner to Engineering on the AI capabilities being built into the platform itself. Above all, we are looking for someone who challenges the norm, who looks at an accepted process, vendor roadmap, or architectural assumption and asks whether there is a fundamentally better way, then builds the analysis to prove it.

Preferred Qualifications

Experience delivering large-scale platform migrations or legacy modernization while maintaining business continuity.

Experience with agentic AI, LLM-powered workflows, or conversational AI in a production customer-facing environment.

Experience partnering on vendor selection, contract negotiation, and licensing strategy for enterprise software.

Experience with capacity-based staffing models and onshore/offshore optimization.

Familiarity with data-driven decision-making; comfortable using usage, quality, and cost metrics to guide program direction.

Certifications in Scrum (CSM), Agile, or Project Management (PMP) are a plus.

Sharp analytical mindset and a bias toward simplifying rather than adding process.

Experience in the contact center domain: CCaaS platforms, telephony and routing architecture, workforce management, or agent-facing systems.

Minimum Qualifications

10+ years of experience in technical program or engineering program management, delivering large, complex, cross-functional initiatives end-to-end.

5+ years of direct people management, including hiring, developing, and leading program managers or comparable senior individual contributors across geographically dispersed teams.

Demonstrated ownership of program or portfolio budgets, including forecasting, cost allocation, TCO, and ROI evaluation.

Comfortable owning accountability without full control of the resources delivering the work.

Hands-on experience applying Generative AI tools and LLMs to program execution in areas such as technical documentation, automated status reporting, data synthesis, or decision support.

Strong technical fluency; able to engage directly with engineers and architects, challenge assumptions, and dig into how the work is being done, not only whether it shipped.

Exceptional written and verbal communication skills, with proven experience presenting to and influencing executive leadership.

Bachelor's or Master's degree in Computer Science, Engineering, or a related technical field, or equivalent practical experience.

About Apple

Working at Apple means doing more than you ever thought possible and having more impact than you ever imagined.

Size: 10,000+ employees
Industry: Technology

View company profile