444 jobs for "Customer Satisfaction & Quality Manager"

Who We Are

At Kyndryl, we run and reimagine the mission-critical technology systems that drive advantage for the world's leading businesses. We are at the heart of progress; with proven expertise and a continuous flow of AI-powered insight, enabling smarter decisions, faster innovation, and a lasting competitive edge. For our people-Kyndryls-that means doing purposeful work that powers human progress. Join us and experience a flexible, supportive environment where your well-being is prioritized and your potential can thrive.

The Role

Your role
As an AMS Project Manager, you will lead the delivery of Application Management Services (AMS) for large enterprise clients. You will be responsible for managing transitions, overseeing service operations, and driving continuous improvement initiatives to ensure service excellence, operational stability, and customer satisfaction.

What you will do
• Lead the delivery of Application Management Services (AMS) for enterprise clients.

• Drive service transitions, ongoing operations, and continuous service improvement initiatives.

• Manage and coordinate customer stakeholders, partners, and global delivery teams.

• Improve service quality through SLA and KPI management.

• Promote operational excellence through process optimization, automation, and modernization initiatives.

Who You Are

Required skills and experience
• 5+ years of experience in Application Management Services (AMS), application support, or IT operations and maintenance

• 3+ years of experience in project management or service delivery management

• Strong customer-facing and stakeholder management skills

• Proven ability to lead service delivery and coordinate cross-functional teams

• Fluent Japanese communication skills, with the ability to effectively engage with customers and stakeholders

Preferred skills and experience
• Experience with ITIL-based service management

• Experience working with global or offshore teams

• Knowledge of ServiceNow, cloud, or enterprise applications

• Experience in automation, DevOps, SRE, AIOps, or Generative AI

• Business-level English skills

Being You

The "Kyn" in Kyndryl means kinship, which represents the strong bonds we have with each other, our customers and our communities. We focus on ensuring all Kyndryls feel included and we welcome people of all cultures, backgrounds, and experiences. Even if you don't meet every requirement, we encourage you to apply. We believe in growth, and we're excited to see what you can bring. At Kyndryl, employee feedback has told us that our number one driver of employee engagement is belonging. That sense of belonging - being a valued, respected, trusted member of the team - is fundamental to our culture and fueling great experiences for our customers. This dedication to welcoming everyone into our company means that Kyndryl gives you the ability to thrive and contribute to our culture of empathy and shared success. That's The Kyndryl Way.

What You Can Expect

Your career with us isn't just a job-it's an adventure with purpose. We offer a dynamic, hybrid-friendly culture that supports your well-being and empowers you to grow. Our Be Well programs are thoughtfully designed to support your financial, mental, physical, and social health-because we know that when you feel your best, you do your best.

From your very first day, you'll dive into impactful work that powers the systems our customers rely on every day. You won't just contribute-you'll make a difference, tackling meaningful projects that sharpen your skills and fuel your growth.

We're here to champion your journey. With powerful tools to chart your career path, personalized development goals aligned with your ambitions, and continuous feedback to keep you inspired and on track, you'll have everything you need to thrive and evolve. You'll develop in-demand skills to grow your career and achieve your ambitions with access to cutting-edge learning opportunities-from certifications with Microsoft, Google, and Amazon to coaching and hands-on experiences. And through it all, you'll be part of a culture that values empathy, restless learning, and a devotion to shared success.

We want you to thrive here-and we're committed to helping you do just that. Ready to make an impact? Join us and help shape what's next.

Get Referred!

If you know someone that works at Kyndryl, when asked 'How Did You Hear About Us' during the application process, select 'Employee Referral' and enter your contact's Kyndryl email address.

About Kyndryl

We design, build, manage and modernize the mission-critical technology systems that the world depends on every day.

Size: 10,000+ employees
Industry: Consulting

View company profile