3,713 jobs for "Customer Service Engineer"

Why UKG:

At UKG, the work you do matters. The code you ship, the decisions you make, and the care you show a customer all add up to real impact. Today, tens of millions of workers start and end their days with our workforce operating platform. Helping people get paid, grow in their careers, and shape the future of their industries. That's what we do.

We never stop learning. We never stop challenging the norm. We push for better, and we celebrate the wins along the way. Here, you'll get flexibility that's real, benefits you can count on, and a team that succeeds together. Because at UKG, your work matters-and so do you.
Role Summary

We are seeking a hands-on Senior ServiceNow Developer with at least seven years of experience designing, developing, configuring, and supporting ServiceNow solutions. The ideal candidate has strong experience across ITSM, ITOM, and CMDB, with additional experience in Third-Party Risk Management (TPRM)

The candidate will work with architects, platform owners, process teams, and business stakeholders to deliver secure, scalable solutions aligned with platform standards and regulatory requirements.

Key Responsibilities
Design, develop, configure, and support ServiceNow applications and platform capabilities.
Build and enhance ITSM workflows, including Incident, Problem, Change, Request, Knowledge, and Service Catalog.
Develop ITOM capabilities such as Discovery, Service Mapping, Event Management, and integrations with monitoring tools.
Maintain CMDB data quality, including CI identification and reconciliation, relationships, normalization, and health reporting.
Configure and enhance TPRM capabilities, including vendor onboarding, risk assessments, questionnaires, issues, workflows, and reporting.
Develop integrations using REST/SOAP APIs, IntegrationHub, spokes, MID Servers, and other appropriate integration patterns.
Create and maintain Business Rules, Client Scripts, Script Includes, UI Policies, Flow Designer flows, Catalog Items, and notifications.
Apply platform security controls, including ACLs, roles, groups, and data access rules.
Support deployments through update sets or application repositories, and follow development, testing, and release management practices.
Troubleshoot production issues, perform root-cause analysis, and implement sustainable fixes.
Participate in requirements discussions, solution design, code reviews, testing, documentation, and knowledge transfer.
Follow secure development practices and support compliance needs in regulated environments, including FedRAMP-aligned ServiceNow environments.
Collaborate with platform and security teams to maintain separation of duties, access controls, auditability, and change traceability.
Required Qualifications
7+ years of hands-on ServiceNow development and administration experience.
Strong development experience with JavaScript and the ServiceNow scripting framework.
Practical experience delivering solutions across ITSM, ITOM, and CMDB.
Experience configuring and supporting TPRM workflows and risk management processes.
Experience with Discovery, MID Server configuration, CI identification and reconciliation, and CMDB relationships.
Experience building and consuming REST or SOAP integrations.
Proficiency with Flow Designer, Business Rules, Client Scripts, Script Includes, UI Policies, ACLs, and Service Catalog.
Understanding of ServiceNow upgrade, testing, deployment, and release management practices.
Ability to translate business requirements into maintainable technical solutions.
Strong communication, troubleshooting, and documentation skills.

Preferred Qualifications
ServiceNow certifications such as Certified System Administrator (CSA), Certified Application Developer (CAD), or relevant CIS certifications.
Experience with ServiceNow TPRM, Integrated Risk Management (IRM), or Vendor Risk Management implementations.
Experience with Service Mapping, Event Management, Service Graph Connectors, or CMDB Workspace.
Familiarity with Automated Test Framework (ATF), Performance Analytics, source control, and automated deployment practices.
Experience working in Agile delivery teams and supporting enterprise-scale ServiceNow implementations.

Company Overview:

UKG is the Workforce Operating Platform that puts workforce understanding to work. With the world's largest collection of workforce insights, and people-first AI, our ability to reveal unseen ways to build trust, amplify productivity, and empower talent, is unmatched. It's this expertise that equips our customers with the intelligence to solve any challenge in any industry - because great organizations know their workforce is their competitive edge. Learn more at ukg.com.

UKG is proud to be an equal opportunity employer and is committed to promoting diversity and inclusion in the workplace, including the recruitment process.

Disability Accommodation in the Application and Interview Process

For individuals with disabilities that need additional assistance at any point in the application and interview process, please email UKGCareers@ukg.com

About UKG

Size: 10,000+ employees
Industry: Technology

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