Position: Product Engineer, AI & Automation
Department: Digital Experience
Role Overview: The Operational Efficiency team works with departments across the organization to reduce manual effort in daily operations. This role is the team's primary builder. You will take processes that are currently slow, repetitive, or error-prone and turn them into working automations, applying AI capabilities where they fit the problem.
Most of your time will be spent building: writing code, connecting systems, designing and testing agents, and maintaining what you have already shipped. Requirements will reach you as problems rather than finished specifications, so you will work directly with the teams whose processes you are automating to understand how the work is performed before deciding what to build.
We are looking for someone with five or more years of experience who has delivered automations that people depend on daily and who has supported them over time.
What you'll get to do:Build
- Design and build automations across operational workflows, including data movement, document handling, reporting, intake and routing, and notifications.
- Connect existing systems using REST APIs, webhooks, scheduled jobs, and integration platforms, working within the organization's current technology stack wherever possible.
- Build components that use large language models where they are the right tool for the problem, including extraction from unstructured documents, classification, routing, summarization, and drafting. Design the prompts, test them against representative data, and define the accuracy required before launching.
- Determine where human review is required, set confidence thresholds that route uncertain cases to staff, and define what happens when the model produces incorrect output.
- Handle supporting work with the same care as the build itself, including data validation, idempotency, credential management, environment separation, and documentation sufficient for another engineer to take over.
Define and scope
- Work with department leads to document current-state processes and identify automation candidates, quantifying the time and cost each process consumes today.
- Assess feasibility and recommend alternatives when a process change or a configuration change in an existing system would solve the problem more effectively than a new automation.
- Translate operational needs into technical requirements and divide work into phases that deliver value early.
- Set clear expectations with stakeholders on accuracy, exception handling, and scope. This matters especially for AI-assisted steps, where acceptable error rates should be agreed in advance.
Own and maintain
- Own each automation through its full lifecycle, including monitoring, response when upstream systems change, iteration as processes evolve, and retirement once it is no longer needed.
- Build in monitoring and alerting so that failures surface quickly instead of going unnoticed.
- Maintain documentation and runbooks so that support does not depend on a single person.
- Track and report impact, including hours returned, error rates, cycle time, and usage.
Support and enable others
- Train and support staff who want to build simple automations on their own, extending the reach of the team.
- Contribute to the team's standards and patterns, including guidelines on what organizational data may be sent to external AI services.
QualificationsRequired
- 5+ years of professional experience building automations, integrations, or internal tools.
- Strong Python, JavaScript, or TypeScript skills, with experience writing code that other engineers have maintained.
- Substantial experience with REST APIs, authentication patterns, webhooks, and system-to-system integration.
- Hands-on experience building with large language models, including prompt design, structured output, and methods for evaluating output quality.
- Working knowledge of SQL and experience with inconsistent or incomplete operational data.
- Proven ability to work with non-technical stakeholders, including gathering requirements, managing expectations, and supporting adoption.
- Good judgment about which processes are appropriate for candidates for automation, and which are not.
Preferred
- Experience with integration or workflow platforms such as Workato, Make, n8n, Zapier, Power Automate, Airflow, or Temporal.
- Experience with document processing, OCR, or extraction from unstructured sources.
- Experience in a comparable operational environment where automations touch finance, HR, or customer-facing workflows.
- Familiarity with data governance and access controls in environments that handle sensitive records.
What is Lincoln Center for the Performing Arts? Lincoln Center for the Performing Arts, Inc. (LCPA) is a cultural and civic cornerstone of New York City. We believe the arts play an important role in our lives: they nourish our hearts and minds, teach us valuable lessons and critical skills, and help us create community. We are resolved not to lose sight of what connects us, and we hope you will consider joining our talented, diverse team.
We are: 1. The manager of the 16-acre Lincoln Center campus
-We are one of eleven amazing resident arts organizations
2. A leading Arts Presenter.
-We curate numerous programs and performances, showcasing music, dance, and more
3. An Education Hub.
-We have reached 20 million students, educators, principals, and community members
Who are our people? LCPA is a team of dreamers, collaborators, and entrepreneurs who use unique platforms in the heart of New York City and beyond to advocate for the transformative impact of artistic experiences.
Lincoln Center People imagine and create in concert with this mission by founding President John D. Rockefeller III - "The arts are not for the privileged few, but for the many. Their place is not on the periphery of daily life, but at its center."
We welcome applicants from all sectors who agilely solve problems, show up as they are, and can't stop innovating.
What's the news? Recent and Upcoming Programming
- Lincoln Center Reveals 25/26 Season Featuring Jeanine Tesori as Visionary Artist
- Kyle Abraham's 20 Years of Urgency at Lincoln Center Rose Theatre
Campus Happenings
- Lincoln Center Gets $50 Million Gift to Promote Contemporary Dance
- The new JFK terminal will show iconic artworks from MoMA, the Met and Lincoln Center
Legacies of San Juan Hill
- WNYC: Lincoln Center Celebrates 'Legacies of San Juan Hill
- Lincoln Center Launches San Juan Hill Project Digital Hub To Remember the Lost Urban Neighborhood
Who is our President and CEO? Dr. Mariko Silver
Join us! It is the policy of Lincoln Center for the Performing Arts, Inc., to ensure equal employment opportunity without discrimination or harassment on the basis of race, creed, color, national origin, sex, age, religion, disability, marital or civil partnership/union status, familial or caregiver status, alienage or citizenship status, sexual orientation, gender identity or expression, pregnancy, military or veteran status, genetic information, predisposition, or carrier status, unemployment status, domestic violence, sexual violence, or stalking victim status, or any other characteristic protected by federal, state, or local law. LCPA is committed to creating a dynamic work environment that values diversity and inclusion, respect and integrity, customer focus, and innovation.
If you require reasonable accommodation in locating open positions, completing this application, interviewing, completing any pre-employment testing, or otherwise participating in the employee selection process, please direct your inquiries to Abigail Worsnip at (212) 875-5324.
