Technology Support III

Propel operational success with your expertise in technology support and a commitment to continuous improvement.

As a Technology Support III team member in Commercial & Investment Bank, you will ensure the operational stability, availability, and performance of our production application flows. Encourage a culture of continuous improvement as you troubleshoot, maintain, identify, escalate, and resolve production service interruptions for all internally and externally developed systems, leading to a seamless user experience.

Job responsibilities

• Providing business facing technology support to business and operations groups across the Asia Pacific region.
• Working within a follow-the-sun support model with global counterparts
• Managing production technology incidents to resolution, ensuring timely engagement, escalation and effective communication to business, technology, and vendor partners
• Performing post incident analysis, identifying, tracking and implementing preventative measures
• Act as Subject Matter Expert (SME) for key applications, responsible for maintaining global best practice and hygiene standards.
• Assist in the monitoring of production environments for anomalies and address issues utilizing standard observability tools.
• Act as a key contributor in the continued development of tools, frameworks & techniques to improve productivity and quality of the production support, adopting SRE principles to manage and support the environment.
• Analyze complex situations and trends to anticipate and solve incident, problem, and change management in support of full stack technology systems, applications, or infrastructure.

Required qualifications, capabilities, and skills

• 3+ years of experience or equivalent expertise troubleshooting, resolving, and maintaining information technology services.
• Bachelor's degree in Computer Science, Mathematics or a related field
• A proven track record of Production Support
• Support Management skills: design and use monitoring dashboards for day-to-day support, generate service KPIs, report on service stability & performance and log monitoring.
• A proven track record of running Incident & Problem Management calls for business impacting outages, performing post incident analysis, identifying & implementing preventative measures and lessons learned following outages.
• Strong analytical and problem-solving skills.
• Able to drive issue resolution across different support teams.
• Experience in debugging, and maintaining applications in a large corporate environment with one or more modern programming languages and database querying languages
• Exposure to AI tools is a big plus.

Preferred qualifications, capabilities, and skills

• Proven working experience in iSeries development and/or production support environment with strong knowledge of OS400, CL, RPG, ILE, MQ Series, SQL
• Strong analytical and problem solving skills
• Excellent written and verbal communication skills to confidently and clearly communicate at various levels
• Excellent communication skills in managing production incidents
• Good time management skills and the ability to schedule workload
• Ability to work under pressure and deliver on time
• Solid working experience in large Financial / Banking Applications
• Proactive, adaptive and independent with proven capability to lead a project initiative

ABOUT US

J.P. Morgan is a global leader in financial services, providing strategic advice and products to the world's most prominent corporations, governments, wealthy individuals and institutional investors. Our first-class business in a first-class way approach to serving clients drives everything we do. We strive to build trusted, long-term partnerships to help our clients achieve their business objectives.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.

ABOUT THE TEAM

J.P. Morgan's Commercial & Investment Bank is a global leader across banking, markets, securities services and payments. Corporations, governments and institutions throughout the world entrust us with their business in more than 100 countries. The Commercial & Investment Bank provides strategic advice, raises capital, manages risk and extends liquidity in markets around the world.