552 jobs for "Lead Customer Service Engineer"

Software Development Engineer Test - Customer Systems

At Apple - Sunnyvale

Posted on Oct 17

View job Apply on company site

Lead Supplier Quality Engineer

At GE Vernova - Wilmington

Posted on Oct 26

View job Apply on company site

3Phase Power L2 Technical Support Representative

At Schneider Electric - Dallas · Nashville

Posted on Oct 20

View job Apply on company site

Services Business Leader

At Eaton

Posted on Oct 25

View job Apply on company site

Senior Engineering Manager, Agentic AI & Intelligent Reasoning

At Apple - Santa Clara

Posted on Oct 16

View job Apply on company site

Senior Electrical Substation Design Project Engineering Manager 2

At GE Vernova - Remote / Flexible

Posted on Oct 19

View job Apply on company site

Core Services ITR Engineer Steam Turbine

At GE Vernova - Kuala Lumpur

Posted on Oct 14

View job Apply on company site

Service Reliability Engineer, Edge Services

At Apple

Posted on Oct 15

View job Apply on company site

Sr. Manager Supply Chain Performance

At Schneider Electric - Kolkatta

Posted on Oct 12

View job Apply on company site

Services Business Leader

At Eaton

Posted on Oct 25

View job Apply on company site

Services Business Leader

At Eaton

Posted on Oct 25

View job Apply on company site

Delivery Manager

At Kyndryl - Remote / Flexible

Posted on Oct 30

View job Apply on company site

Site Installation Project Manager

At Hitachi Energy - Hitachi

Posted on Nov 6

View job Apply on company site

Director, Professional Services - India

At Cornerstone OnDemand - Mumbai

Posted on Nov 6

View job Apply on company site

Field Service Specialist I

At Waters - Remote / Flexible

Posted on Nov 6

View job Apply on company site

Cloud Ops Engineer

At Computershare - Edinburgh

Posted on Nov 6

View job Apply on company site

Manager, Salesforce Integration

At Adyen - Amsterdam

Posted on Oct 12

View job Apply on company site

Service Repair Manager

At Hitachi Energy - Beijing

Posted on Nov 6

View job Apply on company site

Principal Product Owner

At Waters - Milford · Brasov

Posted on Nov 6

View job Apply on company site

Director, Global Customer Support

At Cornerstone OnDemand - Krakow

Posted on Oct 20

View job Apply on company site

Apple

Software Development Engineer Test - Customer Systems

Sunnyvale, CA$150,400 – $277,600Posted 22 days ago

Apply on company site View full job

Apple is where individual imaginations gather together, committing to the values that lead to great work. Every new product we build, service we create, or Apple Store experience we deliver is the result of us making each other's ideas stronger. That happens because every one of us shares a belief that we can make something wonderful and share it with the world, changing lives for the better. It's the diversity of our people and their thinking that inspires the innovation that runs through everything we do. When we bring everybody in, we can do the best work of our lives. Here, you'll do more than join something - you'll add something.

Apple's Customer Experience Engineering team is looking for a passionate Software Quality Engineer to contribute to design, analysis and certification of our support apps. We are looking for someone who is equally passionate about quality and using light weight processes to consistently achieve it. The role would also involve interacting with cross-functional engineering and product teams to test features, perform root cause analysis, and drive the quality of our customer's experience.

Description

In this dynamic and fast-paced role, you will be directly responsible for ensuring the quality of Apple's customer support experience, focusing on consistent functionality, performance, and stability. This involves understanding new and existing feature implementations to craft informed and robust testing charters, authoring test scenarios, scripts, and plans, and then executing functional, performance, and stability testing.

You will also write and review automation test scripts, identify and report defects with first-level root cause analysis and consistent reproduction steps, and champion quality efforts by collaborating with test automation engineering, product management, and engineering program teams.

Preferred Qualifications

Experience testing iOS native and Safari-based web applications.

Knowledge of AI-driven testing tools

Unparalleled written and verbal communication skills, with the ability to abstract technical conversations for non-technical stakeholders.

Attention to detail. A passion to get the little things right.

Minimum Qualifications

8+ years experience in software quality assurance testing. Experience as a team lead preferred.

Hands-on experience building and maintaining test frameworks using tools such as RestAssured or Selenium

Proficiency in one or multiple languages such as Java, Python etc.

B.S in Computer Science, Computer Engineering or similar or equivalent related work experience

Pay & Benefits

At Apple, base pay is one part of our total compensation package and is determined within a range. This provides the opportunity to progress as you grow and develop within a role. The base pay range for this role is between $150,400 and $277,600, and your base pay will depend on your skills, qualifications, experience, and location.

Apple employees also have the opportunity to become an Apple shareholder through participation in Apple's discretionary employee stock programs. Apple employees are eligible for discretionary restricted stock unit awards, and can purchase Apple stock at a discount if voluntarily participating in Apple's Employee Stock Purchase Plan. You'll also receive benefits including: Comprehensive medical and dental coverage, retirement benefits, a range of discounted products and free services, and for formal education related to advancing your career at Apple, reimbursement for certain educational expenses - including tuition. Additionally, this role might be eligible for discretionary bonuses or commission payments as well as relocation. Learn more about Apple Benefits

Note: Apple benefit, compensation and employee stock programs are subject to eligibility requirements and other terms of the applicable plan or program.

About Apple

Working at Apple means doing more than you ever thought possible and having more impact than you ever imagined.

Size: 10,000+ employees
Industry: Technology

View company profile