At Allstate, great things happen when our people work together to protect families and their belongings from life's uncertainties. And for more than 90 years, our innovative drive has kept us a step ahead of our customers' evolving needs. From advocating for seat belts, air bags and graduated driving laws, to being an industry leader in pricing sophistication, telematics, and, more recently, device and identity protection.
Job DescriptionThis position involves working in a fast-paced inbound phone support environment for the Auto Claims Department where customer focus, attention to detail, and strong communication skills are essential. You'll be responsible for handling a wide range of calls that support auto claim operations, including inbound customer interactions, data validation, claim-related task work, and process documentation. You'll collaborate with various teams and use multiple tools to ensure business needs are met efficiently and accurately.
As a Processing Support Associate III, you'll be a key contributor in supporting internal and external customers, agents, repair facilities, and business partners through inbound phone support and claim-related task work. This role requires a high level of accuracy, adaptability, and the ability to work across multiple systems and communication channels. You'll help ensure smooth auto claim operations by managing information, resolving inquiries, documenting claim activity, and identifying opportunities for process improvements.In This Role, You Will- Handle a high volume of inbound phone calls related to Auto Claims.
- Provide service, information, and procedural guidance to customers, agents, repair facilities, and business partners.
- Handle complex or unique customer interactions with professionalism, empathy, and care.
- Complete claim-related task work, including reviewing, updating, validating, and processing information across systems.
- Research claim information and utilize multiple tools while assisting callers.
- Validate, edit, and correct advanced data entries across systems.
- Communicate effectively with internal teams, external partners, agents, and consumers.
- Select appropriate tools and procedures from established options to resolve issues.
- Process data in alignment with internal policies and external business requirements.
- Identify and recommend process improvements; assist in maintaining standard operating procedures.
Schedule: Monday-Friday, 9:00 AM - 5:30 PM CSTYou're a Great Match for This Role If You Have- Strong verbal communication skills and comfort helping customers over the phone.
- Strong attention to detail and accuracy in data handling, data entry, and documentation.
- Excellent communication and interpersonal skills.
- Ability to work independently and manage multiple tasks efficiently.
- Ability to navigate multiple systems while assisting customers in a fast-paced environment.
- A problem-solving mindset with a focus on continuous improvement.
- A team-oriented attitude with a commitment to delivering high-quality service.
- Professionalism, empathy, and adaptability when handling challenging customer interactions.
Other Things to Consider- This role does not include supervisory responsibilities.
- Flexibility and adaptability are key, as priorities may shift based on business needs.
- Coordinate follow-ups to clarify details and confirm next steps for resolution.
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SkillsClaims Resolution, Data Processing, Relationship Management, Time Management
CompensationCompensation offered for this role is 18.61 - 27.77 per hour and is based on experience and qualifications.
The candidate(s) offered this position will be required to submit to a background investigation.
Joining our team isn't just a job - it's an opportunity. One that takes your skills and pushes them to the next level. One that encourages you to challenge the status quo. One where you can shape the future of protection while supporting causes that mean the most to you. Joining our team means being part of something bigger - a winning team making a meaningful impact.Allstate generally does not sponsor individuals for employment-based visas for this position.
Effective July 1, 2014, under Indiana House Enrolled Act (HEA) 1242, it is against public policy of the State of Indiana and a discriminatory practice for an employer to discriminate against a prospective employee on the basis of status as a veteran by refusing to employ an applicant on the basis that they are a veteran of the armed forces of the United States, a member of the Indiana National Guard or a member of a reserve component.
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It is the Company's policy to employ the best qualified individuals available for all jobs. Therefore, any discriminatory action taken on account of an employee's ancestry, age, color, disability, genetic information, gender, gender identity, gender expression, sexual and reproductive health decision, marital status, medical condition, military or veteran status, national origin, race (include traits historically associated with race, including, but not limited to, hair texture and protective hairstyles), religion (including religious dress), sex, or sexual orientation that adversely affects an employee's terms or conditions of employment is prohibited. This policy applies to all aspects of the employment relationship, including, but not limited to, hiring, training, salary administration, promotion, job assignment, benefits, discipline, and separation of employment.
Allstate provides a comprehensive technology setup, including a laptop, monitors, headset, keyboard, and mouse. Employees eligible to work from home also receive a monthly connectivity reimbursement to help offset internet costs.
When working from home, you must have a dedicated, private workspace free from distractions, along with appropriate desk and seating. Reliable internet is required, with minimum speeds of 50 MB download and 5 MB upload.
To help create a more personal and engaging experience, we ask that you join with your camera on if your interview is virtual. Please also have a Valid Photo Identification available at the start of your interview. If you require any accommodations or have questions ahead of your interview please reach out to your recruiter.
Note: Internal candidates are only asked to join on video; a Valid Photo Identification is not needed for the interview.
