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TikTok

Customer Success Project Intern (GBS) - 2026 Start (BS/MS)

Madrid, SpainPosted May 21, 2026

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Responsibilities

Team Introduction
The Southern Europe Global Business Solutions team is responsible for educating, inspiring and building relationships with large customers in the region. In this role you will participate in a program that exposes you to TikTok's business operations, connects you with interns and TikTokers, and invests in your personal and professional development. You may pick up new technical skills, while also building a relationship with a 1:1 mentor.

As a project intern, you will have the opportunity to engage in impactful short-term projects that provide you with a glimpse of professional real-world experience. You will gain practical skills through on-the-job learning in a fast-paced work environment and develop a deeper understanding of your career interests.

Applications will be reviewed on a rolling basis - we encourage you to apply early.

Responsibilities:
- Establish and manage key strategic projects in partnership with Customer Success lead
- Deliver key programs to retain and drive revenue growth
- Continuous analysis of business results, support for Quarterly Business Reviews and Business Reviews for CSM team
- Support ownership of key product strategy for agencies and large advertisers
- Collaborate with internal teams globally across product, marketing, legal, engineering and sales

Qualifications

Minimum Qualifications:
- Bachelor's degree or above. Applicants must be enrolled in their studies for the entire internship duration.
- Available to start immediately for 3-6 months
- Must complete the internship in Madrid, including in-office attendance.
- Work experience in Sales, Advertising, Consulting, Analysis, Customer Service, Marketing, Finance, Technical Sales, and Operations, or related fields
- Project management experience and organizational skills, with the ability to navigate, innovate and implement ideas.
- Demonstrated interest in digital and TikTok's ad solutions
- High fluency in spoken and written English, Spanish and Portuguese is essential, as you need to cooperate with teams in Southern Europe and the wider EMEA region and communicate professionally with regional business partners using industry jargon.

Preferred Qualifications:
- Studying an Advertising and Public Relations, Marketing, or Communication degree
- Autonomous spirit, data-driven, and results-oriented.

Responsibilities

Qualifications

Qualifications

Minimum Qualifications:
- Bachelor's degree or above. Applicants must be enrolled in their studies for the entire internship duration.
- Available to start immediately for 3-6 months
- Must complete the internship in Madrid, including in-office attendance.
- Work experience in Sales, Advertising, Consulting, Analysis, Customer Service, Marketing, Finance, Technical Sales, and Operations, or related fields
- Project management experience and organizational skills, with the ability to navigate, innovate and implement ideas.
- Demonstrated interest in digital and TikTok's ad solutions
- High fluency in spoken and written English, Spanish and Portuguese is essential, as you need to cooperate with teams in Southern Europe and the wider EMEA region and communicate professionally with regional business partners using industry jargon.

Preferred Qualifications:
- Studying an Advertising and Public Relations, Marketing, or Communication degree
- Autonomous spirit, data-driven, and results-oriented.

About TikTok

TikTok is the leading destination for short-form mobile video and our mission is to inspire creativity and bring joy.

Size: 5,001 - 10,000 employees
Industry: Entertainment & Gaming

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