1,528 jobs for "Customer Reliability Engineer"

Imagine what you could do here! At Apple, excellent ideas have a way of becoming great products, services, and customer experiences. Bring passion and dedication to your job and there's no telling what you could accomplish.

Apple is where individual imaginations gather together, committing to the values that lead to great work. Every new product we build, service we create, or Apple Store experience we deliver is the result of us making each other's ideas stronger. That happens because every one of us shares a belief that we can make something wonderful and share it with the world, changing lives for the better. It's the diversity of our people and their thinking that inspires the innovation that runs through everything we do. When we bring everybody in, we can do the best work of our lives. Here, you'll do more than join something - you'll add something.

We are a team of engineers that run internal/external traffic in a complex and distributed environment with strict privacy and security requirements. We are responsible for the modernization, reliability and observability of Wallets, Payments and Commerce traffic infrastructure.

Description

As the demand for our services continues to grow rapidly we are forming a team to best position ourselves to deliver a service to the highest level, as expected at Apple. We handle both customer facing (external) and internal traffic which have strict privacy and security requirements. This is a team of software/systems/network engineers directly responsible for both customer facing (external) and internal traffic globally. ","responsibilities":"Ensure the highest level of up-time and quality of service to Apple's customers through operational quality.

Design, maintain, and improve global production traffic infrastructure.

Ownership of reliability issues using a wide variety of tools.

Identify areas to improve service resiliency through techniques such as chaos engineering, performance / load testing, and game days.

Preferred Qualifications

Developing in Go, Python, or similar programming languages.

Minimum Qualifications

Experience with load balancing (Nginx, Envoy and Envoy Gateway), proxies (Squid) and edge deployments.

6+ years cloud engineering

Familiarity with Networking, Security, Logging, and Application Monitoring

Maintaining customer commitments

Navigating the complexities of the business and service reliability

Excellent verbal and written communications skills

Ability to coach & mentor other ICs

Bachelors Degree in computer science, related field, or 10 years of equivalent work experience is highly desirable.

About Apple

Working at Apple means doing more than you ever thought possible and having more impact than you ever imagined.

Size: 10,000+ employees
Industry: Technology

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