3,741 jobs for "Operational Support Manager"

Job Description:

About Us

At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. We do this by driving Responsible Growth and delivering for our clients, teammates, communities and shareholders every day.

Being a Great Place to Work and providing a culture of caring is core to how we drive Responsible Growth. We are intentional about fostering an inclusive workplace where every teammate has the opportunity to succeed, build a career and contribute to our shared success. This includes attracting and developing exceptional talent, recognizing and rewarding performance, and supporting our teammates' physical, emotional, and financial wellness through affordable, competitive and flexible benefits.

We value the unique perspectives individuals bring from all backgrounds and career paths - whether shaped by military service, community college education, or a wide range of work and life experiences. These journeys foster resilience, leadership and innovation, strengthening our workforce and positively impact the communities we serve.

Bank of America is committed to an in-office culture that supports collaboration, engagement, and career development. Our approach includes clear in-office expectations, while providing an appropriate level of flexibility based on role-specific responsibilities and business needs.

At Bank of America, you can build a successful career with opportunities to learn, grow, and make an impact. Join us!

Global Business Services

Global Business Services delivers Technology and Operations capabilities to Lines of Business and Staff Support Functions of Bank of America through a centrally managed, globally integrated delivery model and globally resilient operations.

Global Business Services is recognized for flawless execution, sound risk management, operational resiliency, operational excellence and innovation.

In India, we are present in five locations and operate as BA Continuum India Private Limited (BACI), a non-banking subsidiary of Bank of America Corporation and the operating company for India operations of Global Business Services.

Process Overview*

Business Finance and Control (BFC) sits within the CFO Org and is mainly responsible to ensure strong financial controls along with enabling the business. The Global Rates (GR) BFC supports the GR business, which falls under Global Markets and specifically in the Global Market FICC division. Counterparty Portfolio Management (CPM) BFC desk manages 2 individual VTDs that are engaged in trading, risk management and optimization activity across asset classes in Global Markets. VTDs include:

• XVA End-User and XVA Flow (collectively, XVA) are responsible for pricing and hedging credit and funding risks on OTC derivatives executed with Global Markets clients (CVA and FVA)

• Risk Optimization Group (ROG) is primarily responsible for maximizing the efficiency of compressions of OTC derivatives between affiliates and CCPs

The CPM BFC teams are responsible for assisting in Analysis & reporting of PnL and ensuring integrity, completeness, and accuracy of PnL data. Teams work closely with CPM front office desks and support them on various other initiatives to enable the business and ensure better controls.

Job Description*

Global Markets Business Finance & Control (BF&C) seeks to provide a support service with particular focus on the relationship between trading risk positions and P&L components. We are looking to recruit an individual to work in the P&L production area covering the Global Counterparty Portfolio Management desks. The candidate's main responsibility will be to produce and deliver the daily P&L to front office, providing a high standard of analysis and explanation around any issues faced and daily revenue drivers. The candidate will therefore have considerable interaction with the respective Front Office, Middle Office, and Finance and Trade Capture teams so good communication and time management skills are an essential requirement for this job.

Strong Products knowledge of Fixed Income Derivatives (Rates, Credit, FX etc.), Concept of XVA (CVA, FVA, DVA, etc.), Bonds, Futures and Options and Capital Markets.

Responsibilities*

• Primary products covered will include: Collateral, OTC Derivatives, Swaps, Repos & Reverse Repos, Futures and options

• Production and reporting of daily P&L to Front Office & Senior Management

• Reconcile actual P&L with trader estimates and provide flash/actual variance analysis

• Working closely with the trading desks on position, P&L or other issues on an ad-hoc basis

• Front-to-Back analysis & reconciliations of front office P&L and balance sheet to firm sub-ledgers

• Assist with execution of month-end controls ensuring management vs financial P&L variances are within thresholds

• Analyze traders' risk positions and understand and apply the Greeks (Delta, Vega Gamma) vs daily market moves

• Would be typical own set of books / cost center and Business Units

• Liaise with various business partners such as Technology, Market Risk, Rates Risk, Operations and Finance to resolve issues / queries

• Development & continuous improvement of existing processes & workflow

• Testing / UAT for systems work ranging from minor system releases to major system implementations

• Remediation of issues in an autonomous yet timely manner considering the principles of control and the need to mitigate operational risk

Requirements*

Education*

Qualified Chartered Accountant/CPA /CFA / MBA from Tier I/II institute

Certifications If Any

• CFA / FRM certified candidates would be preferred

• Advanced education and/or enhanced technical qualifications are a plus

• Ability to use Access or VBA would enhance the candidate's attractiveness significantly

Certifications If Any

Experience Range*

8+ years of experience in Global Markets

Foundational skills*

• Detailed Knowledge of product control and financial markets

• Should have good understanding of financial markets, Derivatives & structured notes-their hedging, funding, Rates risk etc.

• Prior BFC experience for >6 years is mandatory

• Proficiency in MS Office Suite; expert knowledge of Excel, Word, PowerPoint. Knowledge of Visual Basic, Access databases and macros will be an added advantage.

• The right individual will have strong people skills and can multi-task to manage the challenges of Finance processes yet have the awareness to escalate potential issues to their supervisor in a timely manner

• Candidate must have a proven track record of communicating effectively with personnel from various areas within an organization and at different management levels

• Must be proactive and be a highly motivated and self-starter. Reactive and/or passive individuals need not apply

Desired skills

• Basic understanding and experience of using AI tools / Co-pilot

• Alteryx / Python / Tableau knowledge would be an added advantage

• Must be proactive and be a highly-motivated self-starter

• Effective communication skills with English proficiency

• Demonstrated ability to work in a high pressure environment

• Takes initiative and challenges existing processes and procedures in a proactive manner

• Strong team player

• Ability to analyze issues independently and derive solutions

• Analytical skills

• Inherent sense of principles of control through experience and sound judgment

• Reliability

Work Timings*

12:30 PM to 9:30 PM or 1:30 PM -10:30 PM

Job Location*

Mumbai/Hyderabad

About Bank of America

Bank of America provides people, companies, and institutional investors with industry-leading financial products and services.

Size: 10,000+ employees
Industry: Financial Services

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