746 jobs for "Customer Engineer I"

Job Summary:

This product focused position performs established technical tasks at the sub-system and/or component level for current and future products within a given business unit or corporate area. This involves work across many steps in the product life cycle. Because of the product centered nature of this position, they are very often a central point of coordination and decision making between product line engineers, customer teams, systems engineers, purchasing, suppliers and manufacturing.

Key Responsibilities:

Obtains input from stakeholders such as technical managers, project leaders, other product and manufacturing engineers and supplier partners to deliver information and recommendations that lead to quality product decisions. Applies academic knowledge and existing experience to take action and make decisions that progress projects forward without sacrificing project quality expectations. Examples of these decisions include day to day project details, analysis or test work instruction details, coordination across discipline areas that are necessary to make quality progress. Applies and improves processes such as Engineering Standard Work (ESW), iDFMEA, Failure Incident Review Group (FIRG) and tools such as 7-step problem solving, design review checklist and other specialized tools required to support the processes and enable high quality decision making. Provides independent leadership of smaller business impact projects or ownership of complex components, products, systems or services with greater elements of ambiguity over the senior or lead engineer level and with full accountability to the project team. Delivers independent execution of established and emerging work processes and systems, while still developing technology or product knowledge. Leads the development and improvement of work processes and systems across a functional discipline area within a business unit site. Coordinates and directs work amongst technicians and temporary student employees, assists in the transfer of knowledge to lesser experienced engineers through either indirect (scope of influence) or direct management of a small, local group of engineers. Provides support and guidance to influence technical direction within a project team and continues to develop proficiency in the competency areas critical to success in the role. Operates as a recognized specialist in a discipline or product area within the immediate team.

Competencies:

Product Development Execution, Monitoring and Control - Plans, schedules, coordinates and executes the activities involved in developing a product to a respectively aligned hierarchy of requirements and technical profiles; monitors and communicates across functional boundaries to meet project resource and quality expectations; ensures product capability meets or exceeds expectations and takes mitigating actions when project risks are higher than expected; understands the full product life cycle process and stakeholders.

Product Failure Mode Avoidance - Mitigates potential product failure modes, by identifying interfaces, functions, functional requirements, interactions, control factors, noise factors, and prioritized potential failure modes and potential failure causes for the system of interest to effectively and efficiently improve the reliability of Cummins' products.

Product Function Modeling, Simulation and Analysis - Impacts product design decisions through the utilization and/or interpretation of computational tools and methods that predict the capability of a product's function relative to its system, sub-system and/or component level requirements.

Product Interface Management and Integration - Identifies and analyzes the interfaces and interactions across system boundaries by specifying the requirements and limits to ensure that the product meets requirements; controls the interactions across the system element boundaries by making sure that they remain within specified limits; integrates system elements by creating an integration plan, including identification of method and timing for each activity to make it easier to find, isolate, diagnose, and correct.

Product Problem Solving - Solves product problems using a process that protects the customer; determines the assignable cause; implements robust, data-based solutions; and identifies the systemic root causes and recommended actions to prevent problem reoccurrence.

Product Verification and Validation Management - Develops product systems validation plans from a variety of inputs to identify failure modes, while managing product risk and relative priority; negotiates product requirements against capability to guide project scope; evaluates analytical, simulation and physical test results to verify product capability and validate requirements; assesses legacy versus proposed system solution capabilities and produces recommendations with technical documentation to support product decisions.

System Requirements Engineering - Uses appropriate methods and tools to translate stakeholder needs into verifiable requirements to which designs are developed; establishes acceptance criteria for the system of interest through analysis, allocation and negotiation; tracks the status of requirements throughout the system lifecycle; assesses the impact of changes to system requirements on project scope, schedule, and resources; creates and maintains information linkages to related artifacts.

Technical Documentation - Documents information based on knowledge gained as part of technical function activities; communicates to stakeholders with the goal of enabling improved technical productivity and effective knowledge transfer to others who were not originally part of the initial learning.

Technical Documentation - Documents information based on knowledge gained as part of technical function activities; communicates to stakeholders with the goal of enabling improved technical productivity and effective knowledge transfer to others who were not originally part of the initial learning.

Builds networks - Effectively building formal and informal relationship networks inside and outside the organization.

Communicates effectively - Developing and delivering multi-mode communications that convey a clear understanding of the unique needs of different audiences.

Decision quality - Making good and timely decisions that keep the organization moving forward.

Drives results - Consistently achieving results, even under tough circumstances.

Manages complexity - Making sense of complex, high quantity, and sometimes contradictory information to effectively solve problems.

Resourcefulness - Securing and deploying resources effectively and efficiently.

Values differences - Recognizing the value that different perspectives and cultures bring to an organization.

Design and Application of Open/Closed Loop Controls - Specifies software features that interact with mechanical, hydraulic, chemical and electronic systems to deliver desired system states; specifies control system architectures which include appropriate measurements, correct actuation, and algorithms for Cummins' products; configures and/or understands open/closed loop feedback controls features and the system interactions between hardware and software in Cummins' products.

Product Configuration and Change Management - Establishes a baseline of identified product artifacts to be placed under configuration management; releases, tracks, controls and communicates changes from concept to obsolescence often through work requests; establishes and maintains the integrity of the product artifact baselines.

Mechanical Design of Mechanical Systems - Acquires and applies an in-depth understanding of mechanical systems through working knowledge that guides a designer's ability to create innovative and sound design concepts to meet Cummins and customer expectations; designs for requirements of all lifecycle stages by considering the customer requirements in different operating environments to ensure a robust system.

Mechanical Design Specification - Creates complete specifications in the form of solid models, configured engineering bill of materials and detailed drawings that cross-functionally communicate the information required to manufacture and inspect a product per its design intent; considers national, international, industry, and Cummins' standards that accurately and concisely define the part specification.

Education, Licenses, Certifications:

College, university, or equivalent Bachelor's degree in Engineering or appropriate STEM field is required.

Post-graduate (Master's) degree relevant to this discipline area may be required for select roles.

This position may require licensing for compliance with export controls or sanctions regulations.

Experience:

Prior Senior or Lead Engineer equivalent work experience in a relevant discipline area is required with a demonstrated track record of technical problem solving and quality decision making. Knowledge of MS Office tools is preferred.

Has 7+years experience in automobile vehicle, combustion engine or related industrial field, and has good expertise on pump, injector or turbocharger structure, performance, failure mode, integration work flow.

Serves as a key technical resource supporting multiple engine programs and contributes to critical architecture, component integration work to meet engine performance requirement and project timeline

Identify technical risks of system integration for new project and can lead technical decision- making activities related to different soution options study, solve the technical issues and make right decision along with backup solution

Come up with strategic system and component direction across multiple product development initiatives to meet Cummins de-proliferation demand.

Lead current product quality issue solving if it's identified as design issue

Has skilled communication with suppliers & internal stakeholders to get inputs in time and managment work properly

Job Engineering

Organization Cummins Inc.

Role Category On-site with Flexibility

Job Type Exempt - Experienced

ReqID 2436877

Relocation Package No

100% On-Site No

About Cummins

At Cummins, we believe people should feel continuously challenged and engaged, making meaningful contributions and growing in their careers.

Size: 10,000+ employees
Industry: Engineering

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