1,512 jobs for "Service Representative/Engineer UPS"

DESCRIPTION:

Duties: Guide service resiliency, system architecture, and capacity planning for critical applications, balancing current usage and future growth. Partner with application owners to remediate vulnerabilities and address security and infrastructure risks. Maintain resilience across operating environments, container orchestration platforms, cloud services, data platforms, and AI workspaces. Set up and operate workspaces for data scientists and analysts, manage model onboarding and retirement, and ensure required capacity for all use cases. Engage external vendors to resolve production issues. Build and run production pipelines, source vendor data via standardized integration methods, and deploy to on-premises and cloud environments using infrastructure-as-code practices. Coordinate major incidents, conduct post-incident reviews and root-cause analysis, and drive problem management to prevent recurrence in accordance with policy and industry standards.

QUALIFICATIONS:

Minimum education and experience required: Bachelor's degree in Electrical Engineering, Computer Science, Computer Engineering, or related field of study plus 7 years of experience in the job offered or as Software Engineer, IT Project Manager, Computer Systems Analyst, Systems Engineer, or related occupation. The employer will alternatively accept a Master's degree in Electrical Engineering, Computer Science, Computer Engineering, or related field of study plus 5 years of experience in the job offered or as Software Engineer, IT Project Manager, Computer Systems Analyst, Systems Engineer, or related occupation.

Skills Required: This position requires five (5) years of experience with the following: Applying ITIL processes and best practices across the full service lifecycle, including Service Strategy, Service Design, Service Transition, Service Operation, and Continual Service Improvement, to define service governance, operating procedures, controls, and continuous improvement metrics; Designing, implementing, and operating resilient platform integrations and managing production traffic and controls through API Management, including capacity planning, throttling and rate-limiting, failure-mode design, and high-availability operational readiness; Building and operating automated delivery and infrastructure workflows using Kubernetes and CI/CD pipelines, provisioning and managing cloud infrastructure with Terraform, and engineering distributed platform components using AWS, Databricks, and Kafka to support reliable deployment, scaling, and rollback strategies; Designing and executing chaos engineering exercises using tools such as Gremlin to validate service-level objectives, identify systemic failure modes, implement resiliency improvements across infrastructure and application layers, and run controlled experiments such as dependency failure simulation, resource exhaustion, or load scenarios; Driving and owning Incident, Change, and Problem Management processes, including guiding Sev-1 bridges, coordinating triage and service restoration, conducting structured root-cause analysis, and implementing durable corrective and preventive actions to reduce recurrence and improve reliability; Designing, implementing, and operating end-to-end observability solutions using Dynatrace, Prometheus, Grafana, Splunk, and CloudWatch, including telemetry instrumentation, log, metric, and trace correlation, alert tuning, dashboarding, and defining actionable runbooks and on-call readiness; Troubleshooting complex infrastructure and application issues in production using hypothesis-driven debugging across services and data-driven decision-making, and implementing systemic fixes that measurably improve resiliency, reliability, and mean time to recovery. This position requires three (3) years of experience with: Driving end-to-end delivery of cross-functional infrastructure, resiliency, and AI/ML platform initiatives, including planning, dependency management, stakeholder coordination, risk management, and driving execution across multiple teams and departments.

Job Location: 600 Travis St, Houston, TX 77002.

Full-Time.

ABOUT US

JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.

We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.

JPMorgan Chase & Co. is an Equal Opportunity Employer, including Disability/Veterans

ABOUT THE TEAM

Our professionals in our Corporate Functions cover a diverse range of areas from finance and risk to human resources and marketing. Our corporate teams are an essential part of our company, ensuring that we're setting our businesses, clients, customers and employees up for success.

About JPMorgan Chase

We know our people are our strongest asset. You will never stop learning here, and we will learn with, invest in and support you along the way.

Size: 10,000+ employees
Industry: Financial Services

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