About the RoleAs a
Franchisee Account Manager, you will manage our most influential franchise merchant relationships for some of the largest brands in the world. You will work closely with our existing team of Account Managers who have laid a strong relationship foundation with corporate brand teams.
You will be responsible for creating and developing relationships with key franchisee groups within these brands to accelerate their growth. Owning a portfolio of high-value franchise groups, you will drive key outcomes across net acquisition, demand generation, and trip growth metrics.
What You'll Do- Build & Maintain Relationships: Lead day-to-day interactions with key decision-makers across your managed book of franchise groups.
- Drive Product Adoption & Investment: Clearly communicate the value of our products with creative strategies to differentiate our offerings and secure marketing investment.
- Optimize Operations: Highlight operational opportunities within your portfolio and develop clear strategies to drive positive, measurable change.
- Cross-Functional Collaboration: Serve as the voice of the customer internally, seamlessly navigating cross-functional processes and overcoming roadblocks.
- Strategic Execution: Balance high-level strategy with meticulous detail, ensuring flawless execution while constantly identifying new ways to create value.
- Navigate Complex Conversations: Manage challenging partner discussions and resolve internal roadblocks effectively.
- Data-Driven Analysis: Partner with Global Partner Ops Analysts to evaluate trends, surface actionable insights, and track initiative impact against core business goals.
- Business Reviews: Prepare and participate in recurring business reviews to highlight progress, identify untapped opportunities, and accelerate product adoption.
Basic Qualifications- 4+ years of professional experience in account management, consultative sales, digital media, or business development.
- Consultative Sales Expertise: Demonstrated track record of managing complex partnerships and driving product adoption.
- Communication & Relationship Management: Strong ability to present to, influence, and build trust with stakeholders across multiple organizational levels.
- Analytical Skills: Proficiency in using data and insights to inform strategy, drive decisions, and measure outcomes.
- Organization & Execution: Strong pipeline management skills with the ability to balance short- and mid-term priorities.
- Technical Proficiency: Experience using Salesforce and Excel.
- Education: Bachelor's degree or equivalent practical experience.
Preferred Qualifications- Experience managing enterprise partnerships or working directly with franchise organizations in a consultative sales capacity.
- Background in food delivery, restaurant advertising, or third-party online marketplaces.
- Proven ability to build and execute Joint Business Plans (JBPs), prioritize growth initiatives, and align stakeholders around a shared vision.
- A fast-paced, adaptable mindset paired with high resourcefulness and ownership.
Ready to Ride? This isn't the kind of place where you follow a playbook - it's where you help write one. If you're driven by impact, energized by challenge, and ready to shape how the world moves - we'd love to hear from you.
You may be eligible for bonuses, equity, and other compensation, as well as a range of benefits. Explore our benefits.
Offices remain key to collaboration and Uber's culture. Unless approved for full remote work, employees must spend at least 50% of their time in-office. Some roles, like those at greenlight hubs, require full-time in-office presence. Ask your Recruiter for details about this role's requirements.
Uber is proud to be an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. If you have a disability or special need that requires accommodation, please let us know by completing this form.
