443 jobs for "Technical Support Engineer（Service Cloud）"

What do you get to do in this position?

Schneider Electric is seeking an Inside Architect to join our Services Technical Competency Center. This remote role serves as a frontline technical advisor, supporting Services sellers, Systems and Solutions Architects, internal stakeholders, as well as external customers and contractors. As the Inside Architect, you will handle first pass reviews for technical solution requests and architectural needs, spanning multi-BU Services offers including modernization, maintenance, consulting, and digital services engagements.

Core Responsibilities

• Act as the pre-sales technical trusted advisor for internal teams and customers.

• Provide first-line technical support and solution reviews for a variety of service offers.

• Partner with sales team and Systems/Solution architects on the technical components of RFIs/RFPs and contribute to high quality services proposal

• Work on multiple-BU Services offers, for simple and less complex opportunities

• Communicate primarily within the internal team; all customer contact is conducted via phone or email.

• Support unmanaged and unassigned customers, often working on proximity or channel driven opportunities

• Collaborate closely with System/Solution Architects and Inside Sales Representatives (ISRs).

• Act as a backup to the System Architect and interface with all Architect roles as needed.

Key Behaviors

• Thrive in a team-oriented environment and highly collaborative

• Manage high volume of work

• Possess situational awareness, social intelligence, active listening and problem solving skills

• Comfortable with transformation / change

• Self-starter, Self-motivated, Solution Oriented

• Effective communication skills with ability to build relationship and influence others across functional boundaries

Critical Skills

• Active listening

• Commercial aptitude - base level understanding

• Engage with sales team, Solution / System Architect

• Time Management / Organizational skills, multi-tasking

• Problem solving / conflict resolution

• Data analysis / insights

• Strong written / verbal skills

• Navigate internal network

• Digital savvy within internal SE network

Qualifications

• BSEE or BSME or 3-5 years of relevant industry experience

• Knowledge of Services modernization, maintenance/recurring, consulting and digital services portfolio across SqD, APC (Secure Power), ASCO, Digital Power

• Use of digital tools to drive efficiency (bFO, SAP, SE Advantage, Auto CAD, Visio)

• Incentive structure aligned to Sales Incentive Plan (SIP)

At Schneider, we believe that every employee is a talent who deserves equal opportunities. This means you matter. Every individual needs to feel valued, supported, and treated fairly to do their best work.

Our Total Rewards is our way of saying: "We see you. We value you". It's more than just pay and benefits- it's a meaningful investment in you. It is designed for you to perform, grow, feel safe, and elevate your potential to shine as an impact maker.

For this U.S. based position, the expected pay range is USD 94,400 - USD 141,600 per year. This pay range includes base pay and short-term incentives. The compensation range for this full-time position applies to candidates located within the United States. Our pay ranges are determined by reviewing roles of similar responsibility and level. Within the pay range, individual pay is determined by several factors including performance, knowledge, job-related skills, experience, and relevant education or training.

Schneider Electric is there when it matters most to you

Our Total Rewards package outlines all the benefits and support you'll enjoy as part of the Schneider Electric team:

Care for Yourself and Your Family. We ensure you feel secure with benefits that help you and your family thrive: medical (with member reward points), dental, vision, and basic life insurance, Benefit Bucks, flexible work arrangements, paid family leaves, well-being programs, 12 holidays per year, and 15 days of paid time off per year.

Invest and Plan Your Future. We help you plan and invest for the future with competitive pay and programs including base salary, incentives, company share ownership, and 401(k) with match.

Grow Your Skills and Career. We support development through performance discussions, global opportunities, the Schneider Career Hub, and learning platforms like Coursera.

Team Up in the Workplace. We encourage collaboration, recognition, sharing your voice, and an inclusive workplace.

Support Your Community. We make a difference through volunteer leave, programs with the Schneider Electric Foundation , youth education initiatives, and military leave benefits.

If you believe this job posting is not compliant with applicable state pay transparency laws in the U.S., please notify the Company as soon as possible upon discovery by completing this form Job Posting Compliance Form .

Looking to make an IMPACT with your career?

When you are thinking about joining a new team, culture matters. At Schneider Electric, our values and behaviors are the foundation for creating a great culture to support business success. We believe that our IMPACT values - Inclusion, Mastery, Purpose, Action, Curiosity, Teamwork - starts with us.

IMPACT is also your invitation to join Schneider Electric where you can contribute to turning sustainability ambition into actions, no matter what role you play. It is a call to connect your career with the ambition of achieving a more resilient, efficient, and sustainable world.

We are looking for IMPACT Makers; exceptional people who turn sustainability ambitions into actions at the intersection of automation, electrification, and digitization. We celebrate IMPACT Makers and believe everyone has the potential to be one.

Become an IMPACT Maker with Schneider Electric - apply today!

€40 billion global revenue
+9% organic growth
150 000+ employees in 100+ countries

You must submit an online application to be considered for any position with us. This position will be posted until filled.

Schneider Electric aspires to be the most inclusive and caring company in the world, by providing equitable opportunities to everyone, everywhere, and ensuring all employees feel uniquely valued and safe to contribute their best. We mirror the diversity of the communities in which we operate, and 'inclusion' is one of our core values. We believe our differences make us stronger as a company and as individuals and we are committed to championing inclusivity in everything we do.

At Schneider Electric, we uphold the highest standards of ethics and compliance, and we believe that trust is a foundational value. Our Trust Charter is our Code of Conduct and demonstrates our commitment to ethics, safety, sustainability, quality and cybersecurity, underpinning every aspect of our business and our willingness to behave and respond respectfully and in good faith to all our stakeholders. You can find out more about our Trust Charter here

Schneider Electric is an Equal Opportunity Employer. It is our policy to provide equal employment and advancement opportunities in the areas of recruiting, hiring, training, transferring, and promoting all qualified individuals regardless of race, religion, color, gender, disability, national origin, ancestry, age, military status, sexual orientation, marital status, or any other legally protected characteristic or conduct.

Responsibilities

About Schneider Electric

Size: 10,000+ employees
Industry: Manufacturing

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