57 jobs for "Technical Support - Customer Service LVL1"

Great People make Schneider Electric a great company.

Do you dream of working in a company that is driven by a meaningful purpose and that continuously creates an inclusive environment where you are empowered to do your best and be innovative? Start making an IMPACT!

About the Role:

• You will be supporting our Cloud & Service Providers (C&SP) segment.

• Business scope is to support strategic account(s) & their value chain across the complete Schneider Electric offer portfolio from Grid to Chip and Chip to Chiller.

• Be the pre-sales technical (trusted) advisor to influence strategic accounts and relevant consulting & engineering firms on architectures, systems and products of Schneider Electric for data centers application and C&SP business.

• Work closely with customers to understand fundamental challenges for the build-out and operations of their data center facilities, supporting them very early in the design cycle.

• Identify potential offer enhancements and collaborate with Line of Business (LoB) to drive innovations to support growth opportunities

What will you do?

• Deliver expert technical materials and support to customers covering full SE data center scope

• Organize and lead technical workshops with customers

• Collaborate with competency centers and LoB experts to bring key resources to the customer

• Influence designs for future data center evolutions

• Coordinate regular communication with Global or Regional Application Centers

• Support Account Managers in preparing for project proposals

• Handle technical scopes including grid connectivity, MV/LV, UPS, HVAC including chillers and liquid cooling, rack system and all supporting software & services

• Lead digital transformation initiatives with our customers leveraging Schneider Electric digital solutions.

• Foster collaboration across Grid, Power, Building, and IT domains

What skills and capabilities will make you successful?

• Strong communication skills (internal & external) with right adaptation according to audience and situation. Proficient in written and verbal English. Be able to take complex technical topics and simplify for clear communication and influence.

• Ability to influence and support customer's objectives with Schneider Electric solutions

• Ability to foster cooperation in large and international organizations and develop network

• Strong curiosity with ability to learn new technologies.

What's in it for me?

• Be a part of the fast-growing Data Center segment in an industry leading company.

• Work with a global team who are the best in the industry

...and more!

Who will you report to?

• Report to the Global Director of C&SP Solution Architecture

What qualifications will make you successful for this role?

• Electrical or Mechanical Engineering degree. Advanced degree preferred.

• At least 10+ years of working experience with technical role in critical facilities as application or design engineer, product & system development manager, solution or system architect.

• At least 5+ years of facing customers in various technical environments and capacity to prepare and lead technical conversation according to customer's projects or technical points to cover

• Proven technical knowledge with capacity to define, delegate and coordinate right level of expertise from Schneider Electric facing customers

• International travel up to 25% of the time, need personal ability and visa / passport

• Languages: English fluency

Let us learn about you! Apply today.

Looking to make an IMPACT with your career?

When you are thinking about joining a new team, culture matters. At Schneider Electric, our values and behaviors are the foundation for creating a great culture to support business success. We believe that our IMPACT values - Inclusion, Mastery, Purpose, Action, Curiosity, Teamwork - starts with us.

IMPACT is also your invitation to join Schneider Electric where you can contribute to turning sustainability ambition into actions, no matter what role you play. It is a call to connect your career with the ambition of achieving a more resilient, efficient, and sustainable world.

We are looking for IMPACT Makers; exceptional people who turn sustainability ambitions into actions at the intersection of automation, electrification, and digitization. We celebrate IMPACT Makers and believe everyone has the potential to be one.

Become an IMPACT Maker with Schneider Electric - apply today!

€40 billion global revenue
+9% organic growth
150 000+ employees in 100+ countries

You must submit an online application to be considered for any position with us. This position will be posted until filled.

Schneider Electric aspires to be the most inclusive and caring company in the world, by providing equitable opportunities to everyone, everywhere, and ensuring all employees feel uniquely valued and safe to contribute their best. We mirror the diversity of the communities in which we operate, and 'inclusion' is one of our core values. We believe our differences make us stronger as a company and as individuals and we are committed to championing inclusivity in everything we do.

At Schneider Electric, we uphold the highest standards of ethics and compliance, and we believe that trust is a foundational value. Our Trust Charter is our Code of Conduct and demonstrates our commitment to ethics, safety, sustainability, quality and cybersecurity, underpinning every aspect of our business and our willingness to behave and respond respectfully and in good faith to all our stakeholders. You can find out more about our Trust Charter here

Schneider Electric is an Equal Opportunity Employer. It is our policy to provide equal employment and advancement opportunities in the areas of recruiting, hiring, training, transferring, and promoting all qualified individuals regardless of race, religion, color, gender, disability, national origin, ancestry, age, military status, sexual orientation, marital status, or any other legally protected characteristic or conduct.

Responsibilities

About Schneider Electric

Size: 10,000+ employees
Industry: Manufacturing

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