7 jobs for "Operational Support Manager"

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Learning Services Team Leader

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TD Bank

Project Manager - HR Vendor Onboarding

London, United KingdomPeople & HRPosted 5 days ago

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Work Location:
London, United Kingdom

Hours:
35

Line of Business:
Human Resources

Pay Details:

We're committed to providing fair and equitable compensation to all our colleagues. As a candidate, we encourage you to have an open dialogue with a member of our HR Team and ask compensation related questions, including pay details for this role.

Job Description:

The primary purpose of this role is to lead and execute the end-to-end onboarding of HR vendors required for Project Armstrong (India expansion), ensuring all priority engagements are ready to support the 1 April 2027 operational readiness date. The Manager will own the integrated HR vendor onboarding plan, drive each engagement through the required sourcing, due diligence, control, privacy, technology, contracting and approval stages, and coordinate HR workstream owners, vendors and enterprise process partners to deliver against the critical path.

As a secondary responsibility, the Manager will use the practical experience gained through Project Armstrong to work with Procurement, Legal, Privacy, Technology, Information Security, Third-Party Risk and other process owners to help ensure that third-party processes are clear, proportionate and appropriate for HR engagements across EMEA and APAC, without weakening risk, control or compliance requirements.

Key responsibilities

Project Armstrong HR Vendor Onboarding and Delivery

• Own and drive the integrated HR vendor onboarding plan for Project Armstrong, with clear prioritisation of every engagement required for operational readiness by 1 April 2027.

• Take each vendor from intake through onboarding completion, coordinating with the stakeholders including, sourcing, due diligence, risk and controls, privacy and technology, contracting, legal and HR Leads,

• Establish and actively manage the critical path for each vendor, including accountable owners, deliverables, decision dates, dependencies and completion criteria.

• Identify delivery risks early and maintain clear contingency, remediation and escalation plans for engagements at risk of missing Project Armstrong

milestones.

Project Armstrong Phase 2 Vendor Pipeline

• Establish and maintain the inventory of HR vendors and engagements identified through Phase 2, confirming scope, priority, ownership and required onboarding route.

• Complete early intake and dependency assessment so that vendor selection and onboarding begin at the appropriate point in the project lifecycle.

• Sequence Phase 2 onboarding activity against delivery milestones, process capacity, technology dependencies and other Project Armstrong commitments.

• Translate requirements into practical workplans and submission packs for HR workstream owners and vendors, reducing avoidable delay and rework.

• Provide transparent reporting on Phase 2 pipeline status, upcoming decisions, constraints, risks and required interventions.

Project Delivery Partnership and Escalation

• Act as the HR lead and central point of coordination for Project Armstrong vendor onboarding, bringing together HR workstream owners, vendors, Procurement/Sourcing, Legal, Privacy, Technology, Information Security, Finance and Third-Party Risk.

• Represent CoEs with stakeholders, explaining the requirements to secure timely and complete responses, and coordinate resolution of due diligence, commercial, contractual and implementation issues.

• Facilitate focused working sessions to resolve unclear requirements, ownership gaps and competing interpretations, documenting decisions and agreed actions.

• Escalate blockers, overdue decisions and material risks promptly, with clear impacts, options and recommended actions for senior stakeholders.

• Maintain momentum across multiple concurrent engagements while ensuring Project Armstrong delivery decisions remain appropriately governed and evidenced.

Regional Process Partnership and Proportionate Execution

• Use Project Armstrong delivery experience to identify where enterprise third-party processes, guidance or hand-offs create ambiguity, duplication or avoidable delay for HR engagements in EMEA and APAC.

• Work with process owners to clarify requirements and help shape proportionate, appropriate routes that reflect the service, data, risk, delivery model and geography involved.

• Bring an informed HR perspective to process discussions, including the nuances of benefits and insurance, payroll, recruitment, learning, employee relations, wellbeing, HR technology and professional advisory services.

• Develop practical playbooks, checklists, templates and minimum evidence standards that improve consistency and execution while preserving required controls and approvals.

• Capture lessons learned from Project Armstrong and Phase 2 and convert them into targeted improvements for future regional HR vendor engagements.

Experience and Qualifications

• Significant experience leading complex vendor onboarding, third-party engagement or procurement delivery in a regulated, matrixed environment.

• Demonstrable ability to manage multiple vendor engagements against a fixed operational readiness date, including critical-path planning, dependency management and senior-level escalation.

• Strong working knowledge of the vendor lifecycle, including intake, sourcing, due diligence, risk assessment, privacy, information security, technology, contracting, approvals and implementation readiness.

• Ability to understand the practical nuances of HR engagements and translate enterprise requirements into clear actions for workstream owners and vendors.

• Proven ability to challenge and improve processes constructively, applying a pragmatic and proportionate approach without compromising control expectations.

• Experience working across EMEA and/or APAC, with an appreciation of regional and country-specific legal, regulatory, data and operating-model considerations.

• Excellent written and verbal communication skills, with the ability to produce clear submissions, decision papers, status reporting and executive updates.

Personal Attributes

• Execution-focused and accountable, with the determination to move complex engagements from ambiguity to completion.

• Pragmatic and risk-aware, able to distinguish essential controls from avoidable process friction and propose proportionate solutions.

• Highly organised, with strong attention to detail and the ability to manage multiple vendors, workstreams, deadlines and dependencies concurrently.

• Confident and credible with senior stakeholders, process owners and external vendors, including when challenging delays or escalating risk.

• Collaborative and relationship-oriented, while maintaining clear ownership, pace and delivery discipline.

• Comfortable operating across cultures, time zones and functions in a fast-moving EMEA and APAC environment.

• Curious and improvement-minded, with enthusiasm for data, technology, automation and clear process design.

• Resilient and calm under pressure, able to maintain momentum when requirements evolve or ownership is unclear.

Who We Are

TD Securities is one of the world's leading global financial institutions and is the fifth largest bank in North America by branches/stores. Every day, we strive to make every interaction, product, and experience remarkably human and refreshingly simple for over 27 million households and businesses in Canada, the United States and around the world. More than 95,000 TD colleagues bring their skills, talent, and creativity to foster deeper relationships, ensure disciplined execution, and build a simpler, faster banking experience. TD is deeply committed to being a leader in client experience, that is why we believe that all colleagues, no matter where they work, are client facing. Together, we are reimagining what banking can be for our clients, colleagues and communities.

Our Total Rewards Package
Our Total Rewards package reflects the investment we make in our colleagues to help them, and their families achieve their well-being goals. Total Rewards at TD includes a base salary and several other key plans such as health and well-being benefits, including medical coverage, paid time off, career development, and reward and recognition programs.

Additional Information:
We're delighted that you're considering building a career with TD. Through regular development conversations, training programs, and a competitive benefits plan, we're committed to providing the support our colleagues need to thrive both at work and at home.

Colleague Development

If you're interested in a specific career path or are looking to build certain skills, we want to help you succeed. You'll have regular career, development, and performance conversations with your manager, as well as access to an online learning platform and a variety of mentoring programs to help you unlock future opportunities.

If you're passionate about helping clients and building deep, lasting relationships, TD offers diverse career paths where you can grow your expertise and make a meaningful impact.

We're committed to your success and foster a respectful workplace where diverse perspectives are valued, everyone has fair opportunities to grow, and you can unlock your full potential to achieve your career goals. Here at TD, we hire and develop the best.

Training & Onboarding
We will provide training and onboarding sessions to ensure that you've got everything you need to succeed in your new role.

Interview Process
We'll reach out to candidates of interest to schedule an interview. We do our best to communicate outcomes to all applicants by email or phone call.

Accommodation

If you require an accommodation for the recruitment / interview process (including alternate formats of materials, or accessible meeting rooms or other accommodation), please let us know and we will work with you to meet your needs.

About TD Bank

https://jobs.td.com/en/

Size: 10,000+ employees
Industry: Financial Services

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