435 jobs for "Manager, Operations Management"

TikTok Shop - Emergency Response Management Operations Manager

At TikTok - London

Posted on Jul 27

View job Apply on company site

Operations Senior Manager, Deal Risk Management (Professional Services)

At Salesforce - Tokyo

Posted on Aug 25

View job Apply on company site

Manager, Central Sales Operations, Account Management

At Uber - New York City · Chicago

Posted on Jul 21

View job Apply on company site

Debit Card Operations Manager

At Vanguard - Malvern · Scottsdale

Posted on Nov 3

View job Apply on company site

ServiceNow Release Manager

At Leidos - Scott Air Force Base

Posted on Oct 31

View job Apply on company site

ServiceNow Release Manager

At Leidos - Salt Lake City

Posted on Oct 31

View job Apply on company site

Enterprise Project Management Manager

At Leidos - Fort Belvoir

Posted on Oct 21

View job Apply on company site

Program Manager, Instruments Manufacturing

At Waters - Milford

Posted on Oct 27

View job Apply on company site

TikTok Shop - Partner Operations & WFM Program Manager

At TikTok - Mexico City

Posted on Aug 26

View job Apply on company site

ServiceNow Release Manager

At Leidos - Odenton

Posted on Oct 31

View job Apply on company site

Project Manager, Business Services Group, ISG Management

At Morgan Stanley

Posted on Oct 27

View job Apply on company site

TikTok Shop - Logistics Operations Manager

At TikTok - Seattle

Posted on Nov 7

View job Apply on company site

Manager II, Project Management

At Schneider Electric - Bangalore

Posted on Oct 12

View job Apply on company site

Manager, Brokerage Operations

At Fidelity Investments - Jersey City

Posted on Oct 27

View job Apply on company site

Project Manager, Global CoRe Talent Operations

At Deloitte - Columbus · Hermitage

Posted on Oct 15

View job Apply on company site

Sr Project Manager, Operations & Tech Consulting Support

At Charles Schwab - Westlake

Posted on Nov 5

View job Apply on company site

Operations Compliance Manager (Data centres)

At Equinix, Inc - Remote / Flexible

Posted on Oct 30

View job Apply on company site

Senior Operations Manager, Driver Relations & Fairness

At Uber - London

Posted on Nov 4

View job Apply on company site

Junior Manager - Change Management

At Diageo - Bangalore

Posted on Nov 6

View job Apply on company site

Senior Strategy & Operations Manager (Consumer Pricing)

At Uber - Sydney

Posted on Oct 30

View job Apply on company site

TikTok

TikTok Shop - Emergency Response Management Operations Manager

London, United KingdomOperationsPosted Jul 27, 2026

Apply on company site View full job

Responsibilities

The E-Commerce team seeks to further advance this mission by connecting buyers, sellers and content creators in one seamless, trusted online shopping experience. The EMEA E-commerce Governance & Experience (GNE) team seeks to inspire and preserve trust in TikTok E-Commerce, by designing and implementing end-to-end governance & experience programmes that enable a safe, trustworthy and thriving international marketplace.
The Role

As a Global Emergency Response Operations Manager within GNE, you will play an impactful role in building and operationalizing business-critical processes that enable TikTok Shop to keep our platform safe, secure and in compliance with laws. You will manage & resolve global time-sensitive emergencies & escalations, partnering closely with Legal, Policy, Operations and Product teams to mitigate legal, regulatory, reputational, safety and ecosystem risks to TikTok Shop. You will also conduct deep analyses for each incident to identify trends, insights and opportunities to improve TikTok Shop policies, systems and processes, with the aim of preventing future similar occurrences from impacting TikTok Shop.

Responsibilities:
- Manage cross-domain e-commerce policy escalations from start-to-end, drive cross-functional stakeholder consensus, and conduct root-cause analyses to improve GNE's e-commerce risk prevention and risk management capabilities. This includes:
a) Triaging high-priority escalations, leading investigations, and executing strategic containment responses to swiftly detect and remove content associated with various online risks and harms.
b) Actively contributing to shaping strategies for preventing or mitigating similar incidents in the future.
- Develop subject matter expertise across TikTok e-commerce infrastructure, policies, products, tools, systems, and data to enable efficient identification & resolution of time-critical and cross-domain problems related to TikTok's sellers, creators and community.
- Create and improve frameworks & processes for e-commerce emergency/escalation management, collaborating with cross-functional stakeholders to implement scalable & sustainable solutions.
- Conduct regular monitoring of key performance metrics and escalations trends to produce actionable data-driven insights, delivering feedback to drive improvements to TikTok's e-commerce policies, processes, systems, and products, mitigating future risk to our customers and users.
- Navigate legal and regulatory frameworks relevant to identity verification for sellers & creators, moderation for product listings and e-commerce content, and other platform governance processes to ensure compliance with applicable regulations in executing external responses.

Qualifications

Minimum Qualification(s)
- 3+ years experience in risk investigations/operations and policy/process development in an online operations, trust & safety, consulting, business analytics, or intelligence research environment.
- Experience in and/or demonstrable knowledge of e-commerce legal/regulatory/safety risk management, incident/crisis management, public relations, or public policy.
- Experience solving cross-functional problems, analysing and translating data to make recommendations and drive actionable business decisions. Data interpretation is required in this role.
- Proven ability to make important and high-quality decisions independently.

Preferred Qualification(s)
- Bachelor's Degree or above.
- Proven experience collaborating with global teams.
- Passionate, self-driven, and curious to learn and able to work independently in a fast-paced environment.
- Strong strategic thinking ability and able to propose complex solutions and clear explanations in writing.

Responsibilities

Qualifications

Qualifications

Minimum Qualification(s)
- 3+ years experience in risk investigations/operations and policy/process development in an online operations, trust & safety, consulting, business analytics, or intelligence research environment.
- Experience in and/or demonstrable knowledge of e-commerce legal/regulatory/safety risk management, incident/crisis management, public relations, or public policy.
- Experience solving cross-functional problems, analysing and translating data to make recommendations and drive actionable business decisions. Data interpretation is required in this role.
- Proven ability to make important and high-quality decisions independently.

Preferred Qualification(s)
- Bachelor's Degree or above.
- Proven experience collaborating with global teams.
- Passionate, self-driven, and curious to learn and able to work independently in a fast-paced environment.
- Strong strategic thinking ability and able to propose complex solutions and clear explanations in writing.

About TikTok

TikTok is the leading destination for short-form mobile video and our mission is to inspire creativity and bring joy.

Size: 5,001 - 10,000 employees
Industry: Entertainment & Gaming

View company profile