165 jobs for "Lead Hand"

TikTok Shop - Governance Strategy Manager

At TikTok - London

Posted on Nov 2

View job Apply on company site

Enterprise Project Management Manager

At Leidos - Fort Belvoir

Posted on Oct 21

View job Apply on company site

Creator Support Associate - Customer Support, Trust & Safety

At TikTok - Warsaw

Posted on Sep 17

View job Apply on company site

Process Improvement, Supply Chain & Procurement (SAP Implementation)

At Cargill

Posted on Oct 9

View job Apply on company site

TikTok Shop - GTL Logistics - Fleet Manager - Indonesia

At TikTok - Jakarta Utara

Posted on Sep 15

View job Apply on company site

Global Sales Excellence Lead, Monetization Enablement

At TikTok - London

Posted on Sep 10

View job Apply on company site

TikTok Shop - Experienced Project Manager, Fulfillment Center

At TikTok - Fontana

Posted on Jun 17

View job Apply on company site

Creator Support Specialist, Customer Support

At TikTok - Kuala Lumpur

Posted on Apr 10

View job Apply on company site

Associate Service Manager

At Morgan Stanley - West Conshohocken

Posted on Oct 23

View job Apply on company site

Lead IT Implementation Specialist

At Labcorp - Remote / Flexible

Posted on Nov 6

View job Apply on company site

Senior Manager, Brokerage Money and Asset Movement

At Fidelity Investments - Westlake

Posted on Nov 6

View job Apply on company site

Data Center Customer Operations Technician - III

At Equinix, Inc - Boca Raton

Posted on Oct 9

View job Apply on company site

Lead, Stores Operations Excellence - Converse

At NIKE, Inc.

Posted on Oct 21

View job Apply on company site

Customer and Commercial Operations II

At Applied Materials - Tokyo · Osaka

Posted on Oct 24

View job Apply on company site

Debit Card Operations Manager

At Vanguard - Malvern · Scottsdale

Posted on Nov 3

View job Apply on company site

Packaging Team Lead

At USA TODAY Co. - Des Moines

Posted on Nov 6

View job Apply on company site

Senior Operations Manager, Driver Relations & Fairness

At Uber - London

Posted on Nov 4

View job Apply on company site

Customer & Commercial Operations Specialist-Shanghai

At Applied Materials - Shanghai

Posted on Oct 20

View job Apply on company site

Lead IT Implementation Specialist

At Labcorp - Durham

Posted on Nov 6

View job Apply on company site

Customer Success Manager, Enterprise

At Uber - Sydney

Posted on Nov 4

View job Apply on company site

TikTok

TikTok Shop - Governance Strategy Manager

London, United KingdomOperationsPosted 6 days ago

Apply on company site View full job

Responsibilities

The Global E-Commerce Governance and Experience (GNE) team helps build a safe and trusted environment for businesses, creators, and communities. We develop policies that support responsible participation, detect and prevent fraud and abuse, and design the support experiences that resolve issues and strengthen trust.

We sit at the center of this e-commerce ecosystem, working closely with business, product, engineering, and legal teams, and applying AI to deliver trust and support at scale. Getting this right means protecting users while giving businesses and creators a platform they can grow on.

You will work on complex problems where user experience, safety, and support quality come together, helping shape safe and trusted interactions across the global e-commerce ecosystem.

- Own risk identification and governance rule design for TikTok Shop's auction business in the UK and EU markets, including setting eligibility, exit, and tiered enforcement standards for sellers, creators, products, and livestreams.
- Cover key risk areas including counterfeits and intellectual property infringement, bait-and-switch products, items not as described, gambling-like mechanics, blind boxes, abnormal pricing, and fulfillment-related risks.
- Conduct pre-launch risk assessments, rule design, and launch acceptance for new features to ensure governance readiness before go-live.
- Lead the assessment and handling of high-risk sellers, design tiered appeal processes and service level timelines, drive the evolution from manual remediation to system-based controls, and establish emergency escalation mechanisms.
- Build the governance metric framework for the auction business, evaluate the effectiveness of different control measures, break down risks by market and business dimension, and partner with Data and Algorithm teams to develop monitoring and early-warning capabilities.
- Collaborate with Product, Legal, Risk Control, Operations, and other cross-functional teams to define the roadmap, shift governance requirements upstream in planning, and produce decision-making materials and post-mortem reports.

Qualifications

Minimum Qualification(s):
- Experience in internet platform governance, risk strategy, trust and safety, e-Commerce compliance, or anti-fraud, with exposure to European cross-border e-commerce, livestream commerce, or other high-risk transaction businesses.
- Ability to independently drive the full process from problem definition, data analysis, and strategy design to product requirement writing, launch acceptance, and post-launch evaluation.
- Strong project management and execution skills, with the ability to drive alignment and decision-making across Legal, Product, Algorithm, Operations, and regional teams with differing priorities.
- Strong data sensitivity, with proficiency in at least two of the following: SQL, dashboard analysis, experiment evaluation, or strategy metric design.
- Experience in governance for auctions, luxury goods, or high-value products, with familiarity in European IP protection, KYC, payments and settlement, gambling-like mechanics, or consumer protection risks.
- Experience building governance mechanisms across multiple markets; familiarity with model review, strategy experimentation, or real-time traffic controls.

Preferred Qualification(s):
- Cross-cultural communication and collaboration skills working cross-functional in a global working environment.

Responsibilities

Qualifications

Qualifications

Minimum Qualification(s):
- Experience in internet platform governance, risk strategy, trust and safety, e-Commerce compliance, or anti-fraud, with exposure to European cross-border e-commerce, livestream commerce, or other high-risk transaction businesses.
- Ability to independently drive the full process from problem definition, data analysis, and strategy design to product requirement writing, launch acceptance, and post-launch evaluation.
- Strong project management and execution skills, with the ability to drive alignment and decision-making across Legal, Product, Algorithm, Operations, and regional teams with differing priorities.
- Strong data sensitivity, with proficiency in at least two of the following: SQL, dashboard analysis, experiment evaluation, or strategy metric design.
- Experience in governance for auctions, luxury goods, or high-value products, with familiarity in European IP protection, KYC, payments and settlement, gambling-like mechanics, or consumer protection risks.
- Experience building governance mechanisms across multiple markets; familiarity with model review, strategy experimentation, or real-time traffic controls.

Preferred Qualification(s):
- Cross-cultural communication and collaboration skills working cross-functional in a global working environment.

About TikTok

TikTok is the leading destination for short-form mobile video and our mission is to inspire creativity and bring joy.

Size: 5,001 - 10,000 employees
Industry: Entertainment & Gaming

View company profile