36 jobs for "IT Operations Specialist I"

Responsibilities

Team Introduction
The TTO (TikTok One) Monetization Product Design team focuses on helping brands and agencies achieve efficient and sustainable business growth through short-form video, creator partnerships, and other product capabilities.

Our goal is to:
- Make it easier for clients to reach their audiences and unlock their brand potential;
- Simplify complex advertising and creator operations through effective product and tool design;
- Inspire clients to explore new possibilities and create value together with the global short-form video ecosystem.

As a Project Intern, you will contribute to impactful short-term projects and gain hands-on experience in a fast-paced, professional environment. This internship offers the opportunity to develop practical skills, apply your knowledge to real-world challenges, and explore your career interests.
Applications are reviewed on a rolling basis, so we encourage you to apply early.

Responsibilities
1. Creator Platform Operations & Adoption
- Support the day-to-day operations of the global short-form video creator platform and partner with Sales teams to drive the adoption of creator product features.
- Develop creator product adoption strategies and training materials for clients, including brands and agencies, based on business objectives. Materials may include product guides, user manuals, best practices, and case studies.
- Apply basic data analysis skills to track monetization performance across creators and agencies, and produce operational analyses and actionable insights.
- Support the optimization of creator segmentation and operational frameworks, including segmentation strategies, benefit allocation, and operational adjustments, to improve overall platform efficiency and performance.
2. Cross-functional Collaboration & Product Iteration
- Partner with Product and Engineering teams to collect, consolidate, and structure business requirements from Sales, clients, creators, and other stakeholders, such as improvements to creator selection tools and data dashboards.
- Participate in requirement assessment and solution discussions, and help drive implementation on the product side by translating operational needs into actionable product features and data capabilities.
- Support the diagnosis of issues encountered by clients and creators, coordinate with technical teams on troubleshooting, and drive solutions to resolution, including payment failures, data discrepancies, and permission-related issues.
3. Process Optimization & Operational Efficiency
- Identify pain points in existing workflows, such as client complaint handling and internal collaboration processes, and support the review and mapping of current processes.
- Participate in designing standardized processes and tool-based solutions to improve cross-functional efficiency and customer experience.
- Explore the application of AI and other emerging technologies in operational scenarios, such as automated creator matching, AI-powered customer support, and automated rule validation. Develop feasible solutions and support pilot implementation.

Qualifications

Minimum Qualification(s)
- Currently pursuing a Bachelor's degree in any discipline. Marketing, Advertising, Data Science, Computer Science, or related fields are preferred.
- Proficiency in Excel and basic SQL skills, with the ability to independently perform basic data extraction, cleaning, and analysis.
- Ability to use English as a working language, including reading English documentation and supporting cross-border business needs.
- Strong communication, collaboration, and sense of ownership, with a willingness to learn and continuously develop in a fast-paced, cross-functional environment.

Preferred Qualification(s)
- Strong interest in short-form video, creator marketing, and digital advertising. Candidates with any of the following experience are preferred:
- Internship experience with a short-form video platform, digital advertising company, or advertising agency;
- Hands-on experience independently managing a short-form video or social media account, with relevant data or case studies to demonstrate results.
- Experience communicating with international teams or clients is a plus.

Responsibilities

Qualifications

Qualifications

Minimum Qualification(s)
- Currently pursuing a Bachelor's degree in any discipline. Marketing, Advertising, Data Science, Computer Science, or related fields are preferred.
- Proficiency in Excel and basic SQL skills, with the ability to independently perform basic data extraction, cleaning, and analysis.
- Ability to use English as a working language, including reading English documentation and supporting cross-border business needs.
- Strong communication, collaboration, and sense of ownership, with a willingness to learn and continuously develop in a fast-paced, cross-functional environment.

Preferred Qualification(s)
- Strong interest in short-form video, creator marketing, and digital advertising. Candidates with any of the following experience are preferred:
- Internship experience with a short-form video platform, digital advertising company, or advertising agency;
- Hands-on experience independently managing a short-form video or social media account, with relevant data or case studies to demonstrate results.
- Experience communicating with international teams or clients is a plus.

About TikTok

TikTok is the leading destination for short-form mobile video and our mission is to inspire creativity and bring joy.

Size: 5,001 - 10,000 employees
Industry: Entertainment & Gaming

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