Platform User Operations Specialist Intern (TikTok Platform safety) - 2027 Start
Responsibilities
About Our Team
TikTok LIVE Team is committed to creating real-time interactive scenes. As a new form of content, livestream creates value for all parties in the ecology. Livestream provides users with a unique consumption experience and further generalizes content. It is also a new way of employment to provide more direct fan interaction and deepen relationships to authors; It provides robust and objective revenue to the platform and promotes content exclusivity. It also serves as a "new infrastructure" for the expansion of ecological boundaries.
We are looking for talented individuals to join us for an internship. Our internship program offers students hands-on experience, industry exposure, and opportunities to apply their knowledge to real-world challenges while building a strong foundation for personal and professional growth.
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Interns will gain practical experience, explore potential career paths, and participate in social events, learning programs, and development workshops alongside industry professionals.
Candidates may apply to a maximum of two positions across Our Company and its affiliates globally. Applications will be considered in the order they are submitted.
Applications are reviewed on a rolling basis, so we encourage you to apply early. Please clearly state your availability in your resume, including your start and end dates.
Responsibilities:
-Respond to user queries in a timely and accurate manner, via internal platform and IM chat;
-Identify user needs, and quickly troubleshoot technical issues by using internal databases, effective workarounds, and solutions provided by the Engineering teams;
-Follow up with users to ensure the reported technical issues are resolved;
-Analyse tickets to identify process improvement opportunities;
-Assist and support training projects and user feedback projects;
-Partner with the Engineering team on product optimizations will be a plus.
Qualifications
Minimum Qualifications
-Currently pursuing an Undergraduate/Master in Computer Science or related field and is passionate about acting as technical consultant, technical troubleshooting / application support, and working with engineering team;
-Familiarity with HTML, JavaScript, SQL, HTTP protocols, and internet technologies;
-Excellent problem-solving, critical thinking, and analytical, ability to organize and work independently with rapidly changing priorities;
-As a part of our global support operations, this position involves a rotating schedule (5 days/week) covering all shifts (e.g., morning and night shifts) and may require some weekend availability.
Preferred qualifications:
-Demonstrated ability to code in any programming language and able to construct complex SQL queries
-Strong teamwork and communication skills, proactive thinking, learning ability, and adaptability;
-Proactive, strong initiative, and ownership.
-AI Operations experience
Perks and Benefits
Health and Wellness
- Health Insurance
- Dental Insurance
- Vision Insurance
- HSA
- Life Insurance
- Fitness Subsidies
- Short-Term Disability
- Long-Term Disability
- On-Site Gym
- Mental Health Benefits
- Virtual Fitness Classes
Parental Benefits
- Fertility Benefits
- Adoption Assistance Program
- Family Support Resources
Work Flexibility
- Flexible Work Hours
- Hybrid Work Opportunities
Office Life and Perks
- Casual Dress
- Snacks
- Pet-friendly Office
- Happy Hours
- Some Meals Provided
- Company Outings
- On-Site Cafeteria
- Holiday Events
Vacation and Time Off
- Paid Vacation
- Paid Holidays
- Personal/Sick Days
- Leave of Absence
Financial and Retirement
- 401(K) With Company Matching
- Performance Bonus
- Company Equity
Professional Development
- Promote From Within
- Access to Online Courses
- Leadership Training Program
- Associate or Rotational Training Program
- Mentor Program
Diversity and Inclusion
- Diversity, Equity, and Inclusion Program
- Employee Resource Groups (ERG)
Company Videos
Hear directly from employees about what it is like to work at TikTok.