15 jobs for "NPO Operations Program Manager"

TikTok Shop - Logistics Service Excellence Program Manager

At TikTok - Madrid

Posted on Nov 5

View job Apply on company site

TikTok Shop - Moderation Workforce Management Program Manager

At TikTok - London

Posted on Nov 4

View job Apply on company site

Integrated Marketing & Promotion Manager Intern (TikTok Shop - Operations) - 2027 Summer

At TikTok - Los Angeles

Posted on Nov 4

View job Apply on company site

Project Manager

At Schneider Electric - Nashville · Dallas

Posted on Nov 7

View job Apply on company site

Technical Program Manager

At Deloitte - Chicago

Posted on Nov 4

View job Apply on company site

Principal Material Project Manager

At Leidos - Huntsville

Posted on Nov 4

View job Apply on company site

Manager, Product & Pricing Operations

At Salesforce - Indianapolis

Posted on Nov 6

View job Apply on company site

Senior Strategy & Operations Manager, SMB Scaled Success

At Uber - New York City

Posted on Nov 5

View job Apply on company site

eDiscovery Project Manager

At Charles Schwab - Westlake

Posted on Nov 7

View job Apply on company site

Senior Program Management Manager

At Flex - Penang

Posted on Nov 6

View job Apply on company site

Regulatory Operations Lead

At Via - New York City

Posted on Nov 5

View job Apply on company site

Monetization Strategy and Operations Manager, UKI & Benelux - GBS

At TikTok - London

Posted on Nov 7

View job Apply on company site

TikTok Shop - Service Go-To-Market Program Manager

At TikTok - London

Posted on Nov 4

View job Apply on company site

Program Manager, Trust & Safety

At TikTok

Posted on Nov 3

View job Apply on company site

Director, Operational Due Diligence

At Fidelity Investments - Boston

Posted on Nov 2

View job Apply on company site

TikTok

TikTok Shop - Logistics Service Excellence Program Manager

Madrid, SpainOperationsPosted 3 days ago

Apply on company site View full job

Responsibilities

The Supply Chain and Logistics team builds the capabilities that support business growth and global operations. We provide business planning, operational insights, and logistics strategy support to help teams and partners operate efficiently across markets.

As the business scales globally, we take on complex, business-critical challenges across network design, operational efficiency, service quality, and the differing needs of each local market, work that strengthens partner experiences and supports sustainable growth.

You will help build scalable logistics capabilities that support TikTok Commerce across global markets.

We are looking for a Logistics Service Excellence Programme Manager to join our global logistics team, responsible for continuously improving the customer and seller logistics experience in EU markets. Logistics Service Excellence (LSE) is a global team that provides cross-functional support between the TikTok Shop Logistics team and Service & Support Center Team. We act as subject matter experts for the customer service team for logistics-related issues through providing new launch support, knowledge sharing, process creation, and satisfaction analysis. On the logistics side, we prepare buyer and seller insights to key stakeholders in the business, operation, and product teams, advocating for the best possible user experience with our platform and services.

Responsibilities
- Responsible for improving key service delivery metrics like CSAT and resolution rates via helping establish standard processes.
- Act as a liaison between product teams, operations teams and customer service, ensuring seamless integration of policy changes based on customer feedback and operational requirements
- Responsible for conducting weekly/monthly reports and case studies on customer service issues and developing actionable solutions to enhance service quality and efficiency
- Help establish standard processes, and create SOPs, Training, and Help content documentation related to our logistics issues and products for our team and CS
- Serve as an escalation point for CS for logistics related issues
- Lead experience projects - develop plans, facilitate meetings, coordinate cross-functional stakeholders, manage project timeline

Qualifications

Minimum Qualifications
- Bachelor's degree or above, 5+ years of experience in e-Commerce logistics fulfillment or customer service operations
- Experience creating proactive and continuous improvement, delivering quantifiable results
- Comfortable working with cross-functional teams, driving alignment with multiple stakeholders and influencing without authority through strong communication and coordination skills
- Advanced knowledge of working with data and utilizing dashboards to track and analyze trends effectively
- Self-motivated attitude with strong attention to detail who strives in a fast-paced business

Preferred Qualifications
- Working knowledge of platform logistics processes.
- Able to handle disputes and escalations in a neutral data-driven manner.
- Ability to contribute to logic-driven process maps, SOPs, and other supporting documentation
- A proactive and customer-centric attitude, with the ability to work independently and as part of a team.

Responsibilities

Qualifications

Qualifications

Minimum Qualifications
- Bachelor's degree or above, 5+ years of experience in e-Commerce logistics fulfillment or customer service operations
- Experience creating proactive and continuous improvement, delivering quantifiable results
- Comfortable working with cross-functional teams, driving alignment with multiple stakeholders and influencing without authority through strong communication and coordination skills
- Advanced knowledge of working with data and utilizing dashboards to track and analyze trends effectively
- Self-motivated attitude with strong attention to detail who strives in a fast-paced business

Preferred Qualifications
- Working knowledge of platform logistics processes.
- Able to handle disputes and escalations in a neutral data-driven manner.
- Ability to contribute to logic-driven process maps, SOPs, and other supporting documentation
- A proactive and customer-centric attitude, with the ability to work independently and as part of a team.

About TikTok

TikTok is the leading destination for short-form mobile video and our mission is to inspire creativity and bring joy.

Size: 5,001 - 10,000 employees
Industry: Entertainment & Gaming

View company profile