809 jobs for "Lead TFA Generator Mechanical"

TikTok Shop - Customer Experience & Aftersales Operations Manager

At TikTok

Posted on Nov 9

View job Apply on company site

Associate Service Manager

At Morgan Stanley - West Conshohocken

Posted on Oct 23

View job Apply on company site

Project Manager - Design and Visual Communications - TS/SCI Polygraph

At Deloitte - McLean · Rosslyn

Posted on Oct 16

View job Apply on company site

Senior Strategy and Operations Manager, Delivery

At Uber - New York City · San Francisco

Posted on Nov 9

View job Apply on company site

Monetization Strategy and Operations Manager, UKI & Benelux - GBS

At TikTok - London

Posted on Nov 7

View job Apply on company site

Director, GM Canada - Mobility Operations

At Uber - Toronto

Posted on Nov 9

View job Apply on company site

Manager, Data Center Critical Facilities

At Equinix, Inc

Posted on Nov 4

View job Apply on company site

Project manager

At Schneider Electric - Bangalore

Posted on Nov 6

View job Apply on company site

Director/Sr. Director, Strategic Partner Marketing and GTM Strategy

At Salesforce - Seattle · Chicago

Posted on Nov 5

View job Apply on company site

Advisor, Global Process Manager - Real Estate

At Cargill - Wayzata · Wichita

Posted on Oct 30

View job Apply on company site

Operations Vice President (Operational Intelligence) - Parametric

At Morgan Stanley - Alpharetta · Boston

Posted on Oct 22

View job Apply on company site

Project Manager, Global CoRe Talent Operations

At Deloitte - Columbus · Hermitage

Posted on Oct 15

View job Apply on company site

Senior Manager, Shareholder Reporting

At Fidelity Investments - Westlake

Posted on Nov 6

View job Apply on company site

Deputy Program Manager

At Leidos - Remote / Flexible

Posted on Nov 7

View job Apply on company site

Director, Head of Restaurant Operations, APAC Delivery Central Operations

At Uber - Sydney

Posted on Nov 6

View job Apply on company site

Product Solutions & Operations - Project Intern (Global Monetization Product and Technology) - 2027 Start

At TikTok

Posted on Nov 6

View job Apply on company site

Strategic Partner Marketing Senior Manager

At Salesforce - Indianapolis · Atlanta

Posted on Nov 4

View job Apply on company site

Senior Program Director

At Leidos - The Hague

Posted on Nov 6

View job Apply on company site

Associate Service Manager

At Morgan Stanley - Atlanta

Posted on Oct 16

View job Apply on company site

Senior Manager, Brokerage Money and Asset Movement

At Fidelity Investments - Westlake

Posted on Nov 6

View job Apply on company site

TikTok

TikTok Shop - Customer Experience & Aftersales Operations Manager

SingaporeOperationsPosted today

Apply on company site View full job

Responsibilities

The Global E-Commerce Governance and Experience (GNE) team helps build a safe and trusted environment for businesses, creators, and communities. We develop policies that support responsible participation, detect and prevent fraud and abuse, and design the support experiences that resolve issues and strengthen trust.

We sit at the center of this e-commerce ecosystem, working closely with business, product, engineering, and legal teams, and applying AI to deliver trust and support at scale. Getting this right means protecting users while giving businesses and creators a platform they can grow on.

You will work on complex problems where user experience, safety, and support quality come together, helping shape safe and trusted interactions across the global e-commerce ecosystem.

Responsibilities
- Develop and implement after-sales fulfillment service strategies for the APAC region. Based on business growth goals, seller operating journeys, user experience expectations, and industry trends, build a platform-wide service framework covering order fulfillment, logistics delivery, after-sales service, dispute resolution, seller appeals, and service protection. Define service standards, process guidelines, ownership boundaries, and performance metrics.
- Own after-sales fulfillment service quality management for markets such as Japan. Establish a fulfillment and after-sales quality evaluation framework, regularly analyze core metrics including order fulfillment performance, after-sales handling, service timeliness, dispute rate, and satisfaction, identify pain points, breakpoints, and bottlenecks across the fulfillment journey, and drive cross-functional optimization. Build a closed-loop management mechanism of monitoring, analysis, improvement, and review.
- Lead cross-functional collaboration across Product, Operations, Logistics, Customer Service, Risk Control, and Seller Governance teams. Drive the integration of after-sales fulfillment requirements into product design and business process optimization, resolve cross-functional issues related to order delivery, after-sales handling, dispute negotiation, and liability determination, and build a stable and efficient end-to-end service support system.
- Continuously track best practices across e-commerce, retail, and services in fulfillment protection, after-sales service, seller governance, and user experience management. Introduce benchmark methodologies, organize internal pilots and mechanism optimization, and drive continuous upgrades to the after-sales fulfillment service model.

Qualifications

Minimum Qualification(s)
- Bachelor's degree or above, with experience in after-sales strategy development, fulfillment management, service operations, seller operations, or platform governance.
- Experience in e-commerce, retail, consumer goods, local services, logistics fulfillment, or platform-based businesses. Familiarity with core workflows such as order fulfillment, logistics delivery, after-sales service, dispute resolution, seller appeals, and service protection.
- Strong systematic thinking, with the ability to design practical and effective after-sales fulfillment strategies by balancing business goals, user experience, seller needs, cost efficiency, and risk from an end-to-end perspective.
- Familiarity with after-sales fulfillment processes and management methodologies, with the ability to establish standardized mechanisms, process guidelines, and operational metrics around key areas such as fulfillment timeliness, after-sales response, dispute handling, liability determination, and seller service quality, and drive execution effectively.
- Strong data analysis and problem-solving skills, with the ability to identify business issues through fulfillment data, after-sales data, seller feedback, user complaints, and service quality metrics, diagnose root causes, and continuously optimize strategies, processes, and operational mechanisms.
- Excellent communication, coordination, project management, and resource integration skills, with the ability to drive complex cross-functional projects. Strong sensitivity to trends in service experience, fulfillment efficiency, and after-sales governance, with proven capabilities in problem structuring, solution design, and execution.

Preferred Qualification(s)
- Experience in after-sales fulfillment in overseas markets is preferred.

Responsibilities

Qualifications

Qualifications

Minimum Qualification(s)
- Bachelor's degree or above, with experience in after-sales strategy development, fulfillment management, service operations, seller operations, or platform governance.
- Experience in e-commerce, retail, consumer goods, local services, logistics fulfillment, or platform-based businesses. Familiarity with core workflows such as order fulfillment, logistics delivery, after-sales service, dispute resolution, seller appeals, and service protection.
- Strong systematic thinking, with the ability to design practical and effective after-sales fulfillment strategies by balancing business goals, user experience, seller needs, cost efficiency, and risk from an end-to-end perspective.
- Familiarity with after-sales fulfillment processes and management methodologies, with the ability to establish standardized mechanisms, process guidelines, and operational metrics around key areas such as fulfillment timeliness, after-sales response, dispute handling, liability determination, and seller service quality, and drive execution effectively.
- Strong data analysis and problem-solving skills, with the ability to identify business issues through fulfillment data, after-sales data, seller feedback, user complaints, and service quality metrics, diagnose root causes, and continuously optimize strategies, processes, and operational mechanisms.
- Excellent communication, coordination, project management, and resource integration skills, with the ability to drive complex cross-functional projects. Strong sensitivity to trends in service experience, fulfillment efficiency, and after-sales governance, with proven capabilities in problem structuring, solution design, and execution.

Preferred Qualification(s)
- Experience in after-sales fulfillment in overseas markets is preferred.

About TikTok

TikTok is the leading destination for short-form mobile video and our mission is to inspire creativity and bring joy.

Size: 5,001 - 10,000 employees
Industry: Entertainment & Gaming

View company profile