224 jobs for "Customer Support Team Lead"

Responsibilities

About the Team
The commerce industry has seen tremendous growth in recent years and has become a hotly contested space amongst leading Internet companies, and its future growth cannot be underestimated. We aim to bring discovery, inspiration, and joy back to shopping by making TikTok the commerce channel of choice for merchants, creators, and affiliates.

You've seen the virality and impact of #TikTokMadeMeBuyIt. Come join the team that is helping scale that phenomenon, and pioneer Content & Creator commerce in the US. We aim to bring discovery, inspiration, and joy back to shopping by making TikTok the leading, on-trend commerce platform of choice for brands, creators, and shoppers. We are an entrepreneurial team, passionate about shaping the future of shopping.

The TikTok Shop US operation team aims to deliver high quality products together with a unique customer experience via TikTok. The team is responsible for building the TikTok Ecommerce partnership for the TikTok e-commerce business in the US. With more than 1 billion loyal users globally, we believe TikTok is an ideal platform to deliver a brand new and better e-commerce experience to our users. We are looking for passionate and talented people to join us to build an e-commerce ecosystem that is innovative, secure and intuitive for our users together.

As a project intern, you will have the opportunity to engage in impactful short-term projects that provide you with a glimpse of professional real-world experience. You will gain practical skills through on-the-job learning in a fast-paced work environment and develop a deeper understanding of your career interests.

Applications will be reviewed on a rolling basis - we encourage you to apply early.
Successful candidates must be able to commit to at least 3 months long internship period.

Responsibilities:
• Support end-to-end supplier onboarding processes, including documentation collection, qualification review, and system registration
• Consolidate, organize, and maintain supplier and service provider records to ensure data accuracy and compliance
• Coordinate and track execution of contracts, and other procurement-related agreements
• Communicate directly with suppliers and internal stakeholders to facilitate timely onboarding and issue resolution
• Assist with vendor master data management within procurement systems
• Provide administrative and analytical support for sourcing initiatives and supplier performance tracking
• Generate reports and dashboards to monitor onboarding progress, compliance status, and procurement KPIs
• Identify opportunities to streamline procurement workflows and improve documentation processes

Qualifications

Minimum Qualifications:
- Currently pursuing a Bachelor's or Master's degree, majors in supply chain management, Business Administration, Operations, Finance, or a related field
- Proficient in Excel or Google Sheets, with familiarity with data cleaning and basic analysis
- Logical, detail-oriented, and able to manage repetitive tasks with accuracy and care
- Proven experience in organizational skills with high attention to detail
- Strong sense of responsibility, able to perform under pressure, and effective in team communication and collaboration

Preferred Qualification:
- Understanding of supplier lifecycle management and contract compliance processes

By submitting an application for this role, you accept and agree to our global applicant privacy policy, which may be accessed here: https://careers.tiktok.com/legal/privacy

Responsibilities

Qualifications

Qualifications

Minimum Qualifications:
- Currently pursuing a Bachelor's or Master's degree, majors in supply chain management, Business Administration, Operations, Finance, or a related field
- Proficient in Excel or Google Sheets, with familiarity with data cleaning and basic analysis
- Logical, detail-oriented, and able to manage repetitive tasks with accuracy and care
- Proven experience in organizational skills with high attention to detail
- Strong sense of responsibility, able to perform under pressure, and effective in team communication and collaboration

Preferred Qualification:
- Understanding of supplier lifecycle management and contract compliance processes

By submitting an application for this role, you accept and agree to our global applicant privacy policy, which may be accessed here: https://careers.tiktok.com/legal/privacy

About TikTok

TikTok is the leading destination for short-form mobile video and our mission is to inspire creativity and bring joy.

Size: 5,001 - 10,000 employees
Industry: Entertainment & Gaming

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