224 jobs for "Customer Support Team Lead"

Responsibilities

About the Team
The commerce industry has seen tremendous growth in recent years and has become a hotly contested space amongst leading Internet companies, and its future growth cannot be underestimated. We aim to bring discovery, inspiration, and joy back to shopping by making TikTok the commerce channel of choice for merchants, creators, and affiliates.

You've seen the virality and impact of #TikTokMadeMeBuyIt. Come join the team that is helping scale that phenomenon, and pioneer Content & Creator commerce in the US. We aim to bring discovery, inspiration, and joy back to shopping by making TikTok the leading, on-trend commerce platform of choice for brands, creators, and shoppers. We are an entrepreneurial team, passionate about shaping the future of shopping.

The TikTok Shop US operation team aims to deliver high quality products together with a unique customer experience via TikTok. The team is responsible for building the TikTok Ecommerce partnership for the TikTok e-commerce business in the US. With more than 1 billion loyal users globally, we believe TikTok is an ideal platform to deliver a brand new and better e-commerce experience to our users. We are looking for passionate and talented people to join us to build an e-commerce ecosystem that is innovative, secure and intuitive for our users together.

As a project intern, you will have the opportunity to engage in impactful short-term projects that provide you with a glimpse of professional real-world experience. You will gain practical skills through on-the-job learning in a fast-paced work environment and develop a deeper understanding of your career interests.

Applications will be reviewed on a rolling basis - we encourage you to apply early.
Successful candidates must be able to commit to at least 3 months long internship period.

Responsibilities:
- Support product risk assessments for new categories, products, features, and business initiatives.
- Conduct controls benchmarking and research external and internal approaches to product safety and compliance governance.
- Help draft, refine, and maintain policies, SOPs, guidance, and decision frameworks for product safety and compliance programs.
- Perform sample reviews and audits to validate decisions, identify gaps, and improve control effectiveness.
- Analyze operational and enforcement data to uncover trends, misclassifications, policy gaps, and emerging risks.
- Create clear PBRs and supporting materials for algorithmic and LLM model development in partnership with technical and business teams.
- Assist with root cause analysis for seller-impacting issues, including listing or policy enforcement questions, and help translate findings into actionable recommendations.
- Partner cross-functionally with stakeholders across governance, operations, product, policy, and technical teams to drive alignment and execution.
- Prepare concise reports, recommendations, and readouts for leadership and partner teams.

Qualifications

Minimum Qualifications:
- Currently pursuing a Bachelor's or Master's degree in a relevant field such as Business, Economics, Public Policy, Data Science, Engineering, Statistics, Risk, Compliance, or a related discipline.
- Strong analytical and problem-solving skills, with the ability to structure ambiguous issues and turn data into insights.
- Comfort working with data in tools such as Excel, SQL, Python, or similar analytical tools.
- Excellent written and verbal communication skills in English.
- Demonstrated ability to work effectively with cross-functional partners and manage multiple priorities in a fast-paced environment.
- Good judgment, attention to detail, and a strong sense of ownership.
- Interest in e-commerce, marketplace governance, product safety, compliance, trust & safety, or risk operations.

Preferred Qualifications:
- Prior internship, coursework, or project experience in risk, compliance, governance, policy, trust & safety, consulting, operations, or marketplace/e-commerce environments.
- Experience conducting audits, benchmarking, policy research, or root cause analysis.
- Familiarity with AI/ML, algorithm governance, prompt workflows, or LLM-related evaluation concepts.
- Experience creating presentations, memos, or business requirement documents for technical or non-technical audiences.
- Ability to balance data-driven analysis with practical business judgment.

By submitting an application for this role, you accept and agree to our global applicant privacy policy, which may be accessed here: https://careers.tiktok.com/legal/privacy

Responsibilities

Qualifications

Qualifications

Minimum Qualifications:
- Currently pursuing a Bachelor's or Master's degree in a relevant field such as Business, Economics, Public Policy, Data Science, Engineering, Statistics, Risk, Compliance, or a related discipline.
- Strong analytical and problem-solving skills, with the ability to structure ambiguous issues and turn data into insights.
- Comfort working with data in tools such as Excel, SQL, Python, or similar analytical tools.
- Excellent written and verbal communication skills in English.
- Demonstrated ability to work effectively with cross-functional partners and manage multiple priorities in a fast-paced environment.
- Good judgment, attention to detail, and a strong sense of ownership.
- Interest in e-commerce, marketplace governance, product safety, compliance, trust & safety, or risk operations.

Preferred Qualifications:
- Prior internship, coursework, or project experience in risk, compliance, governance, policy, trust & safety, consulting, operations, or marketplace/e-commerce environments.
- Experience conducting audits, benchmarking, policy research, or root cause analysis.
- Familiarity with AI/ML, algorithm governance, prompt workflows, or LLM-related evaluation concepts.
- Experience creating presentations, memos, or business requirement documents for technical or non-technical audiences.
- Ability to balance data-driven analysis with practical business judgment.

By submitting an application for this role, you accept and agree to our global applicant privacy policy, which may be accessed here: https://careers.tiktok.com/legal/privacy

About TikTok

TikTok is the leading destination for short-form mobile video and our mission is to inspire creativity and bring joy.

Size: 5,001 - 10,000 employees
Industry: Entertainment & Gaming

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