Experience Engagement Program Manager (Thai Market), SG
Responsibilities
Team Introduction
Ensuring that our global community is safe and empowered to create and enjoy content is a core value at TikTok. The Advertiser Experience team plays a critical role in driving initiatives to mitigate risks in Ads and Commerce, and ensuring advertiser quality on our platform.
We are seeking an accomplished Thai-speaking Engagement Program Manager (PGM) to join our APAC Business Integrity Advertiser Experience Team. This high-impact role offers significant visibility and the opportunity to collaborate extensively with advertisers, GBS sales stakeholders, internal operations, and cross-functional teams. You will cultivate strategic partnerships with leaders across Sales and Business Integrity to drive initiatives that improve advertiser experience, operational efficiency, and business outcomes.
Responsibilities:
- Lead Strategic Initiatives: Partner with cross-functional teams, particularly Sales, to spearhead large-scale strategic projects and resolve operational challenges at scale.
- Foster Strategic Relationships: Build and maintain strong relationships with leaders across Sales and Business Integrity to enhance collaboration and alignment.
Want more jobs like this?
Get jobs in Singapore delivered to your inbox every week.
- Drive Operational Excellence: Improve key operational metrics through targeted education initiatives while providing regular updates, addressing concerns, and communicating trends and change impacts to internal and external Thai-speaking stakeholders.
- Influence Through Data: Use data-driven insights to inform, shape, and execute new strategies, ensuring alignment with overall company objectives.
- Leverage Analytical Insights: Collaborate with data and measurement partners to identify and track key performance indicators, ensuring initiatives support product, customer, and community goals for Thai market.
- Enhance Support Processes: Identify trends and recommend improvements to detection and support processes to boost team efficiency and advertiser outcomes.
- Consult and Coach: Advise sales teams and Thai advertisers, providing insights and analysis to drive better results on our platforms.
Qualifications
Minimum Qualification(s)
- Minimum of 5 years of experience in program or project management, preferably in the internet or technology industry.
- Proficiency in English and Thai languages are required (Written and Spoken) as the role requires communication with Thai markets & stakeholders.
- Strong analytical thinking and problem-solving skills with a track record of applying these in daily operations.
- Proven ability to present analytical findings to cross-functional teams and leadership, influencing strategy and decision-making.
Preferred Qualifications:
- Entrepreneurial mindset with the ability to navigate ambiguity and adapt to changing environments.
- Exceptional organizational skills with the ability to prioritize and manage tasks in a fast-paced setting.
Perks and Benefits
Health and Wellness
- Health Insurance
- Dental Insurance
- Vision Insurance
- HSA
- Life Insurance
- Fitness Subsidies
- Short-Term Disability
- Long-Term Disability
- On-Site Gym
- Mental Health Benefits
- Virtual Fitness Classes
Parental Benefits
- Fertility Benefits
- Adoption Assistance Program
- Family Support Resources
Work Flexibility
- Flexible Work Hours
- Hybrid Work Opportunities
Office Life and Perks
- Casual Dress
- Snacks
- Pet-friendly Office
- Happy Hours
- Some Meals Provided
- Company Outings
- On-Site Cafeteria
- Holiday Events
Vacation and Time Off
- Paid Vacation
- Paid Holidays
- Personal/Sick Days
- Leave of Absence
Financial and Retirement
- 401(K) With Company Matching
- Performance Bonus
- Company Equity
Professional Development
- Promote From Within
- Access to Online Courses
- Leadership Training Program
- Associate or Rotational Training Program
- Mentor Program
Diversity and Inclusion
- Diversity, Equity, and Inclusion Program
- Employee Resource Groups (ERG)
Company Videos
Hear directly from employees about what it is like to work at TikTok.