171 jobs for "Service Management - Lead"

Responsibilities

The Supply Chain and Logistics team builds the capabilities that support business growth and global operations. We provide business planning, operational insights, and logistics strategy support to help teams and partners operate efficiently across markets.

As the business scales globally, we take on complex, business-critical challenges across network design, operational efficiency, service quality, and the differing needs of each local market, work that strengthens partner experiences and supports sustainable growth.

You will help build scalable logistics capabilities that support TikTok Commerce across global markets.

Team Overview
TikTok Shop's Supply Chain & Logistics is looking for an experienced Operations Manager to oversee various aspects of building operations, maintenance, and compliance to create a safe, productive, and comfortable work environment for our employees.

The primary focus of this role is the on-site implementation, commissioning, and life-cycle O&M management of automated sorting systems. The ideal candidate should possess a strong electromechanical background, capable of resolving complex technical anomalies while maintaining a systematic operational mindset to preempt risks and collaborate on system-wide technical upgrades.

While daily execution at each site is led by an LSP, the Regional Operations Manager ensures alignment, standardization, and scalability across all sites. This role requires expert-level understanding of end-to-end sort center operations, strong people leadership, and the ability to influence both internal leaders and external partners to deliver results at scale.

Responsibilities
- Lead the installation, commissioning, and acceptance testing of sorting equipment (e.g., cross-belt, shoe, and swivel wheel sorters).
- Establish and optimize equipment maintenance systems; develop preventive maintenance plans to ensure Overall Equipment Effectiveness (OEE) targets are met.
- Respond promptly to technical anomalies; develop a fault knowledge base and utilize data analysis for early risk warning and prevention.
- Drive equipment modifications and process optimizations based on electromechanical logic; collaborate with IT teams for seamless integration with WCS/WMS and other sorting systems.
- Manage third-party maintenance teams and coordinate with vendors for spare parts management and high-level technical support.

Qualifications

Minimum Qualifications
- Bachelor's degree or above in Mechanical Automation, Mechatronics, Electrical Engineering, or related fields.
- 3+ years of hands-on experience in installation, commissioning, and O&M of automated sorting equipment.
- Proficient in sorting equipment principles; familiar with PLC logic, sensor applications, and mechanical transmission systems.
- Understanding of sorting system (WCS/WMS) interaction logic; capable of troubleshooting complex hardware-software integration issues.
- Systematic thinking with the ability to derive systemic solutions from individual issues; strong risk identification and pre-warning capabilities.
- High sense of responsibility; respond promptly; excellent communication and multi-party coordination skills.

Preferred Qualifications
- Holding middle/senior electrician certification or Mechanical Engineer title.
- Experience in "0-to-1" implementation projects for large-scale logistics or e-commerce fulfillment centers is a plus.

Job Information

[For Pay Transparency] Compensation Description (annually)

The base salary range for this position in the selected city is $109440 - $187920 annually.

Compensation may vary outside of this range depending on a number of factors, including a candidate's qualifications, skills, competencies and experience, and location. Base pay is one part of the Total Package that is provided to compensate and recognize employees for their work, and this role may be eligible for additional discretionary bonuses/incentives, and restricted stock units.

Benefits may vary depending on the nature of employment and the country work location. Employees have day one access to medical, dental, and vision insurance, a 401(k) savings plan with company match, paid parental leave, short-term and long-term disability coverage, life insurance, wellbeing benefits, among others. Employees also receive 10 paid holidays per year, 10 paid sick days per year and 17 days of Paid Personal Time (prorated upon hire with increasing accruals by tenure).

The Company reserves the right to modify or change these benefits programs at any time, with or without notice.

For Los Angeles County (unincorporated) Candidates:

Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state, and local laws including the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. Our company believes that criminal history may have a direct, adverse and negative relationship on the following job duties, potentially resulting in the withdrawal of the conditional offer of employment:

1. Interacting and occasionally having unsupervised contact with internal/external clients and/or colleagues;

2. Appropriately handling and managing confidential information including proprietary and trade secret information and access to information technology systems; and

3. Exercising sound judgment.

Responsibilities

Qualifications

Qualifications

Minimum Qualifications
- Bachelor's degree or above in Mechanical Automation, Mechatronics, Electrical Engineering, or related fields.
- 3+ years of hands-on experience in installation, commissioning, and O&M of automated sorting equipment.
- Proficient in sorting equipment principles; familiar with PLC logic, sensor applications, and mechanical transmission systems.
- Understanding of sorting system (WCS/WMS) interaction logic; capable of troubleshooting complex hardware-software integration issues.
- Systematic thinking with the ability to derive systemic solutions from individual issues; strong risk identification and pre-warning capabilities.
- High sense of responsibility; respond promptly; excellent communication and multi-party coordination skills.

Preferred Qualifications
- Holding middle/senior electrician certification or Mechanical Engineer title.
- Experience in "0-to-1" implementation projects for large-scale logistics or e-commerce fulfillment centers is a plus.

About TikTok

TikTok is the leading destination for short-form mobile video and our mission is to inspire creativity and bring joy.

Size: 5,001 - 10,000 employees
Industry: Entertainment & Gaming

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