139 jobs for "Operations Analyst (Toronto-based) – Remote"

Responsibilities

The Rapid Response team ensures the safety of our users on the platform by rapidly resolving high-risk incidents using specialized tools, policies, and tactics. We aim not only to address issues but also to identify emerging risks and prevent them from spreading.

As a Technical Rapid Response Analyst within our Trust & Safety team, you will be on the front line, leading risk containment of major global Trust & Safety high-risk escalations. We're looking for technical, data-driven problem solvers to shape the next generation of scalable safety operations. You'll be building and applying automation and AI to allow our teams to rapidly contain risk and reduce reliance on manual review.

Responsibilities:
- Crisis Response: Lead trust & safety incident management and cross-functional coordination. This role will primarily cover escalations from Middle East/Europe region.
- Proactive Sweeps & Trend Detection: Conduct sweeps for violative content and emerging trends across features to surface incidents before they escalate, and identify patterns, trends, and gaps in content enforcement during incidents.
- Containment: Contain high-risk content quickly and thoroughly during live incidents, ensuring timely mitigation of escalations and crises.
- Data & Analytics: Analyze large-scale data and build dashboards to contain risks, monitor ecosystem health, and improve operations.
- Automation & Tools: Prototype and scale technical solutions (scripts, automations, AI agents) to solve trust and safety challenges.
- Post-Incident Improvement: Conduct reviews to identify root causes and implement lessons learned into playbooks, policies, processes, and tooling improvements.
- Stakeholder Collaboration: Utilize data-driven insights to influence stakeholders and transform frontline signals into product, policy, and detection enhancements.
- Availability to work on weekends on a rotational basis.

Qualifications

Minimum Qualification(s):
- Bachelor's degree with 4+ years in Trust & Safety, Risk, Escalations, Crisis Management, or similar operational risk roles.
- Proficiency in Arabic required (reading and writing) as this role will support escalations coming from the Middle East/Europe region.
- Strong data skills with SQL, Python, or similar scripting languages to solve complex problems.
- Hands-on ability to design and launch tools, processes, or systems from scratch.
- Excellent interpersonal communication skills; able to clearly explain complex issues to both technical and non-technical audiences.
- Understanding of trust and safety challenges, global legal and regulatory frameworks related to online safety and harm prevention;

Preferred Qualification(s):
- Experience working in a technology or digital platform environment;
- Strong project management skills and thought leadership;
- Familiarity with AI/ML solutions and automation for risk management;
- Knowledge of cultural sensitivities and regional differences in harmful content definitions and enforcement.

Job Information

[For Pay Transparency] Compensation Description (annually)

The base salary range for this position in the selected city is $97200 - $180000 annually.

Compensation may vary outside of this range depending on a number of factors, including a candidate's qualifications, skills, competencies and experience, and location. Base pay is one part of the Total Package that is provided to compensate and recognize employees for their work, and this role may be eligible for additional discretionary bonuses/incentives, and restricted stock units.

Benefits may vary depending on the nature of employment and the country work location. Employees have day one access to medical, dental, and vision insurance, a 401(k) savings plan with company match, paid parental leave, short-term and long-term disability coverage, life insurance, wellbeing benefits, among others. Employees also receive 10 paid holidays per year, 10 paid sick days per year and 17 days of Paid Personal Time (prorated upon hire with increasing accruals by tenure).

The Company reserves the right to modify or change these benefits programs at any time, with or without notice.

For Los Angeles County (unincorporated) Candidates:

Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state, and local laws including the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. Our company believes that criminal history may have a direct, adverse and negative relationship on the following job duties, potentially resulting in the withdrawal of the conditional offer of employment:

1. Interacting and occasionally having unsupervised contact with internal/external clients and/or colleagues;

2. Appropriately handling and managing confidential information including proprietary and trade secret information and access to information technology systems; and

3. Exercising sound judgment.

Responsibilities

Qualifications

Qualifications

Minimum Qualification(s):
- Bachelor's degree with 4+ years in Trust & Safety, Risk, Escalations, Crisis Management, or similar operational risk roles.
- Proficiency in Arabic required (reading and writing) as this role will support escalations coming from the Middle East/Europe region.
- Strong data skills with SQL, Python, or similar scripting languages to solve complex problems.
- Hands-on ability to design and launch tools, processes, or systems from scratch.
- Excellent interpersonal communication skills; able to clearly explain complex issues to both technical and non-technical audiences.
- Understanding of trust and safety challenges, global legal and regulatory frameworks related to online safety and harm prevention;

Preferred Qualification(s):
- Experience working in a technology or digital platform environment;
- Strong project management skills and thought leadership;
- Familiarity with AI/ML solutions and automation for risk management;
- Knowledge of cultural sensitivities and regional differences in harmful content definitions and enforcement.

About TikTok

TikTok is the leading destination for short-form mobile video and our mission is to inspire creativity and bring joy.

Size: 5,001 - 10,000 employees
Industry: Entertainment & Gaming

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