188 jobs for "Support Associate-4"

Quality Assurance Associate - Safety Model Operations

At TikTok - Kuala Lumpur

Posted on Apr 27

View job Apply on company site

Strategy Associate - Global Client Policies

At TikTok - New York

Posted on Apr 23

View job Apply on company site

Strategy Associate - Global Client Policies

At TikTok - Toronto

Posted on Apr 16

View job Apply on company site

Community Operations Specialist - EU-CAI - German/Spanish/Italian/French speaker - (Third-party Associate)

At TikTok - London

Posted on Mar 24

View job Apply on company site

Content Enforcement Quality Assurance Associate, Eco Governance - AI Data Service and Operations

At TikTok - Bangkok

Posted on Feb 13

View job Apply on company site

Search Evaluator Specialist - German Speaking (Third-Party Associate)

At TikTok - Bucharest

Posted on Feb 5

View job Apply on company site

Search Evaluator Specialist - Arabic Speaking (Third-Party Associate)

At TikTok - Bucharest

Posted on Feb 5

View job Apply on company site

Search Evaluator Specialist - Italian Speaking (Third-Party Associate)

At TikTok - Bucharest

Posted on Feb 5

View job Apply on company site

Search Evaluator Specialist - French Speaking (Third-Party Associate)

At TikTok - Bucharest

Posted on Feb 5

View job Apply on company site

Safety Quality Assurance Associate - Eco Governance

At TikTok - Bangkok

Posted on Nov 19

View job Apply on company site

TikTok Shop - Strategy & Operations Associate, Business Planning & Operations, UK

At TikTok - London

Posted on Sep 30

View job Apply on company site

Delivery Coordinator

At USA TODAY Co. - Tucson

Posted on Oct 22

View job Apply on company site

Strategic Operations Associate - Global Member Engagement

At Uber - New York City · San Francisco

Posted on Nov 5

View job Apply on company site

Senior Manager, Brokerage Money and Asset Movement

At Fidelity Investments - Westlake

Posted on Nov 6

View job Apply on company site

Program Manager II - Workforce Architecture

At JPMorgan Chase - Plano · Jersey City

Posted on Oct 26

View job Apply on company site

Associate Manager, Customer Service (3pm - 11pm) | PGIM Ireland

At Prudential Financial - Letterkenny

Posted on Oct 16

View job Apply on company site

Associate, Banking Operations

At Charles Schwab - El Paso

Posted on Nov 8

View job Apply on company site

Program Governance Director

At Leidos - Greenbelt

Posted on Nov 6

View job Apply on company site

Senior Data Center Critical Facilities Engineer (Electrical)

At Equinix, Inc

Posted on Nov 3

View job Apply on company site

Field Service Team Manager, Client Segments, Vice President

At Morgan Stanley - Mumbai

Posted on Oct 27

View job Apply on company site

TikTok

Quality Assurance Associate - Safety Model Operations

Kuala Lumpur, MalaysiaOperationsPosted Apr 27, 2026

Apply on company site View full job

Responsibilities

About the team
The Safety Model Operations [SMO] team is responsible for building, optimizing, and maintaining machine learning models and operational processes that support TikTok's Trust & Safety systems. We ensure that automated safety models perform effectively in identifying harmful content, mitigating risks, and maintaining a safe user environment across regions.

The SMO Delivery Team plays a critical role in the organization. Its primary responsibility is to carry out the full spectrum of quality assurance activities for each project. This includes:
- Conducting detailed reviews and complex RCA's to ensure labeling accuracy and consistency
- Monitoring quality performance and compliance against project-specific KPIs
- Identifying trends, risks, and potential gaps in processes or guidelines
- Providing structured feedback and improvement recommendations to the Central Project Team
- Supporting continual optimization of workflows, tools, and evaluation methodologies
- Improve Model performance of AI models

Our frontline teams interact with images, video, text related to every-day life, but it can also include (but is not limited to) bullying; hate speech; child safety; depictions of harm to self and others, and harm to animals.

Responsibilities:
- Working both independently, and in collaboration with stakeholders, to deliver high performance standards across all relevant projects, and develop a best practice model for maintaining high performance on those projects.
- Facilitate regular calibration meetings with stakeholders to maintain knowledge & quality standards, and provide feedback on implementation and execution.
- Work closely with the Policy POC to disseminate policy updates and knowledge to your teams, and facilitate efficient & timely communication of policy questions between all internal & external stakeholders.
- Perform daily audits and provide analysis of errors and feedback to respective teams.
- Compile & deliver regular performance data reports to SME & management teams as required.
- Conduct regular RCA escalations through the relevant process.
- Identify and assess areas for performance improvement across relevant markets, and be solution driven and proactive in delivering these solutions.
- Participate in or lead policy briefings to ensure any changes are consistent and in line with cultural, socio, geographical and political conditions.
- Balance efficient delivery of tasks in each queue through relevant platforms such as TCS or Rock Appeal.
- Be able & willing to support or backfill temporary gaps in market support.
- Be able to support the internal onboarding team to further develop onboarding training SOP's & materials, as well as ongoing legacy planning.
- Perform regular queue moderation, or participate in knowledge quizzes when required, to maintain policy implementation skills.
- Design/help to design a training plan and implement it according to the timeline.
- Please note that this position involves exposure to sensitive content, including but not limited to vulgar content, violence, pornography, and fake news.

Qualifications

Minimum Qualification(s)
- You are a good communicator, proficient in English as this role will cover English Speaking market.
- A fast learner who has the ability to embrace a fast-paced working environment.

Preferred Qualification(s)
- Experience in Content Moderation/Content Quality/Content Safety/Labeling/Annotation will be an added advantage.
- Demonstrate a broad understanding of our business needs, strategic thinking skills and ability to make good decisions in complex situations.
- Familiar with the business logic of labeling and working mode of the upstream and downstream teams.
- Comfortable reporting to, or collaborating with, a broad range of XFN partners.
- Presentation skills, good communication and interpersonal skills.

Responsibilities

Qualifications

Qualifications

Minimum Qualification(s)
- You are a good communicator, proficient in English as this role will cover English Speaking market.
- A fast learner who has the ability to embrace a fast-paced working environment.

Preferred Qualification(s)
- Experience in Content Moderation/Content Quality/Content Safety/Labeling/Annotation will be an added advantage.
- Demonstrate a broad understanding of our business needs, strategic thinking skills and ability to make good decisions in complex situations.
- Familiar with the business logic of labeling and working mode of the upstream and downstream teams.
- Comfortable reporting to, or collaborating with, a broad range of XFN partners.
- Presentation skills, good communication and interpersonal skills.

About TikTok

TikTok is the leading destination for short-form mobile video and our mission is to inspire creativity and bring joy.

Size: 5,001 - 10,000 employees
Industry: Entertainment & Gaming

View company profile