1,212 jobs for "PIA Client Service Associate (12M STA)"

Who are we?

Equinix is the world's digital infrastructure company®, shortening the path to connectivity to enable the innovations that enrich our work, life and planet.

A place where bold ideas are welcomed, human connection is valued, and everyone has the opportunity to shape their future.

Joining our operations team means being at the center of everything - maintaining and evolving critical infrastructure that powers the digital world and delivers real impact for our customers, communities and society. You'll find belonging, purpose, and a team that welcomes you-because when you feel valued, you're empowered to do your best work.

Job Summary:

Is a skilled specialist that works on assignments requiring considerable judgement. Focus is on tasks using considerable skilled judgement and has deep understanding of standard operating procedures. Supports the overall team.

Responsibilities

Facility / Infrastructure Maintenance

· Performs specialized preventative and corrective maintenance on-site to critical facility components and/or systems.
· Performs moderately difficult repairs, maintenance, installations and on-site inspections to critical facility systems.
· Monitors the Building Monitoring System (BMS) and resolves alarms for specialized issues requiring considerable judgement and implications to resolve; follows guidelines on standard procedures and makes recommendations for solutioning.
· Operates and maintains plumbing, fire suppression, and life-safety systems.
· Implements energy efficiency measures.
· Assists team members on coordinating critical infrastructures.
· Works on assignments requiring considerable judgment and initiative. Understands implications of work and makes recommendations for solutions.

Vendor Support

· Coordinates and directs vendors on skilled tasks to ensure that maintenance activities are carried out per standards and requirements.
· Assists with the creation and submission of scripts for maintenance.
· Tracks and implements the work approval process for service providers for critical maintenance (including briefing at the start of work, control of work during the day workday/shift, final review of the work carried out).
· In cooperation with the vendors, changes/updates technical files for plants and equipment ensuring files and builds are up-to-date.

Site Administration & Incident Support

· Performs specialized site logs and data gathering for issuing of permits, such as Maintenance Operation Protocol (MOPs) and scripts.
· Identifies Single Points of Failure (SPOFs) and makes recommendations for solutions.
· Responds to all on-site incidents, including failures, significant problems and delays.
· Performs Root Cause Analysis (RCA) and make recommendations for solutions.
· Supports the on-site staff during incidents.
· Demonstrates and supports processes and procedures are followed and adhered to.

Work Orders & Additional Projects

· Completes skilled work requests and circuit installations
· Performs advanced troubleshooting and maintenance of office equipment (if necessary); supports auxiliary equipment and machines with problem solving and repairs to avoid/minimize downtime.
· Makes moderate changes to mechanical, electrical and specialized systems, as directed.
· Carries out more complex infrastructure projects.
· Supports life cycle maintenance/end of life. infrastructure projects and critical replacements.
· May recommend infrastructure projects.

Collaboration

· Collaborates with others to resolve difficult facility incidents.
· Effectively collaborates within the department; may mentor team members on skilled maintenance activities.
· Informs stakeholders of inventory needs to maintain optimal stock levels of critical parts and equipment, may support in coordinating processes for maintaining inventory.
· Acts as a mentor to others in resolving incidents.

Qualifications
· 3+ years experience
· High School Diploma

The targeted pay range for this position in the following location is / locations are:

United States - SV12x Silicon Valley : 84,000 - 126,000 USD / Annual

Our pay ranges reflect the minimum and maximum target for new hire pay for the full-time position determined by role, level, and location.The pay range shown is based on our compensation structure in place at the time of posting and may be updated periodically based on business needs. Individual pay is based on additional factors including job-related skills, experience, and relevant education and/or training.

The targeted pay range listed reflects the base pay only and does not include bonus, equity, or benefits. Employees are eligible for bonus, and equity may be offered depending on the position.

Equinix Benefits

As an employee, you become important to Equinix's success. We ensure all your benefits are in line with our core values: competitive, inclusive, sustainable, connected and efficient. We keep them competitive within the current marketplace to ensure we're providing you with the best package possible. So, wherever you are in your career and life, you'll be able to enhance your experience and bring your whole self to work.

Employee Assistance Program: An Employee Assistance program is available to all employees.
US Benefits: - Insurance: You may enroll in health, life, disability and voluntary plans that are designed for you and your eligible family members. - Retirement: You and Equinix may contribute to a retirement plan to help you plan for your financial future. - Paid Time Off (PTO) and Paid Holidays: You will receive an accrued amount of PTO each pay period along with various paid holidays for you to rest and recharge. Eligibility requirements apply to some benefits. Benefits are subject to change and may be subject to specific plan or program terms.

Equinix is committed to ensuring that our employment process is open to all individuals, including those with a disability. If you are a qualified candidate and need assistance or an accommodation, please let us know by completing this form.

Equinix is an Equal Employment Opportunity and, in the U.S., an Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to unlawful consideration of race, color, religion, creed, national or ethnic origin, ancestry, place of birth, citizenship, sex, pregnancy / childbirth or related medical conditions, sexual orientation, gender identity or expression, marital or domestic partnership status, age, veteran or military status, physical or mental disability, medical condition, genetic information, political / organizational affiliation, status as a victim or family member of a victim of crime or abuse, or any other status protected by applicable law.

We use artificial intelligence in our hiring process. Learn more here.

About Equinix, Inc

Equinix is the world’s digital infrastructure company, bringing together a global ecosystem of more than 10,000 customers on six continents.

Size: 10,000+ employees
Industry: Technology

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