TikTok Shop - Automation Specialist, Operational Risk Analysis
Responsibilities
Governance and Experience is a global team aiming to build a safe and trustworthy platform for not only users, but also partners. We value user experience and work on policies, rules, products and systems to ensure quality. We are looking for passionate talents to join us, thus together we can build a commerce ecosystem that is innovative, secure and intuitive for our users.
To drive technological transformation, we are leveraging AI-powered governance capabilities to streamline our processes and reduce redundancies. This includes identifying key areas for automation, building highly accurate AI-Agents, collaborating with relevant cross-functional teams to deploy the agents, monitoring and continuously optimising the agents performance. The role will focus on streamlining and standardizing operational workflows, reducing manual redundancies, and scaling efficiency by leveraging automation, LLMs, and AI agent frameworks. You will be expected to identify process gaps, design intelligent automation solutions, and enable cross-functional teams through shared tooling, optimized controls, and data-driven governance enhancements that improve accuracy, response quality, and organizational throughout.
Want more jobs like this?
Get jobs in Singapore delivered to your inbox every week.
1. Own automation initiatives that support multiple domains within GNE.
2. Build and deploy AI Agents for real governance use cases.
3. Partner with cross-functional teams to translate domain needs into scalable automation solutions.
4. Use data skills to analyse risks, validate data, and drive process automation and optimisation.
5. Identify and assess gaps across the governance lifecycle, from policy development to enforcement, through investigations and root cause analysis. Drive cross-functional collaboration to align on findings, share insights, and build consensus on needed improvements.
Qualifications
Minimum Qualifications(s)
1. Bachelor's degree or higher, preferably in Computer Science, AI, Data Analytics, or related fields.
2. Proficiency in SQL and/or Python.
4. Strong communication and stakeholder management skills for cross-team and regional coordination.
5. Ability to operate in ambiguity and thrive in fast-paced environments with sound judgment.
Preferred Qualification(s)
1. Experience in e-commerce governance or operations.
2. Familiarity working with major LLMs (e.g., GPT, Claude, Llama) including APIs, prompt engineering, or Agent development.
Perks and Benefits
Health and Wellness
- Health Insurance
- Dental Insurance
- Vision Insurance
- HSA
- Life Insurance
- Fitness Subsidies
- Short-Term Disability
- Long-Term Disability
- On-Site Gym
- Mental Health Benefits
- Virtual Fitness Classes
Parental Benefits
- Fertility Benefits
- Adoption Assistance Program
- Family Support Resources
Work Flexibility
- Flexible Work Hours
- Hybrid Work Opportunities
Office Life and Perks
- Casual Dress
- Snacks
- Pet-friendly Office
- Happy Hours
- Some Meals Provided
- Company Outings
- On-Site Cafeteria
- Holiday Events
Vacation and Time Off
- Paid Vacation
- Paid Holidays
- Personal/Sick Days
- Leave of Absence
Financial and Retirement
- 401(K) With Company Matching
- Performance Bonus
- Company Equity
Professional Development
- Promote From Within
- Access to Online Courses
- Leadership Training Program
- Associate or Rotational Training Program
- Mentor Program
Diversity and Inclusion
- Diversity, Equity, and Inclusion Program
- Employee Resource Groups (ERG)
Company Videos
Hear directly from employees about what it is like to work at TikTok.