221 jobs for "Service Operations Lead"

Responsibilities

The Supply Chain and Logistics team builds the capabilities that support business growth and global operations. We provide business planning, operational insights, and logistics strategy support to help teams and partners operate efficiently across markets.

As the business scales globally, we take on complex, business-critical challenges across network design, operational efficiency, service quality, and the differing needs of each local market, work that strengthens partner experiences and supports sustainable growth.

You will help build scalable logistics capabilities that support TikTok Commerce across global markets.

TikTok Shop Sorting Center is dedicated to maximizing sorting efficiency and standardizing operations across our national distribution centers. By leveraging data-driven insights and rigorous quality monitoring, we ensure every parcel moves faster and reaches our customers sooner.

The Logistics Operations Supervisor serves as the operational backbone of the site, driving day-to-day execution across inbound processing, warehouse flow, and outbound transportation coordination. This role is critical in ensuring operational excellence, throughput achievement, and service-level performance within high-volume logistics hubs.

The Supervisor will lead frontline operations, optimize labor and capacity planning, coordinate cross-functional execution, and develop high-performing teams while maintaining a safe and compliant work environment.

- Lead daily warehouse operations across inbound receiving, inventory movement, picking, packing, putaway, and outbound shipping activities.
- Ensure all operational processes are executed in compliance with established SOPs, quality standards, and safety requirements.
- Monitor daily operational performance, including throughput, productivity, UPH, and service level metrics, and take corrective actions as needed.
- Develop staffing plans and allocate labor resources based on forecasted volumes and operational priorities.
- Identify and resolve operational bottlenecks, capacity constraints, inventory congestion, and workflow backlogs to maintain operational efficiency.
- Partner closely with warehouse operations, transportation, and line haul teams to ensure seamless end to end execution and timely shipment processing.
- Conduct daily operational reviews, analyze performance data, and drive continuous improvement initiatives to enhance productivity and service quality.
- Lead, coach, and develop Team Leads and frontline associates through training, performance management, and career development.
- Build a high performing, accountable, and safety focused team culture.
- Maintain compliance with OSHA regulations, company policies, and workplace safety standards, including 5S practices.
- Serve as the primary escalation point for shift level operational issues and drive timely resolution to minimize business impact.

Qualifications

Minimum Qualification(s)
- Associate's degree or above.
- 3+ years of experience in warehouse operations, fulfillment, sortation centers, logistics, or supply chain environments, with hands-on experience managing frontline operations.
- Proven experience leading teams in a fast-paced, high-volume operational environment.
- Strong workforce planning and labor management skills, with the ability to effectively allocate resources based on changing business needs and volume fluctuations.
- Strong problem-solving and decision-making skills, with the ability to manage operational disruptions and maintain service levels.

Preferred Qualification(s)
- Bachelor's degree in Supply Chain, Logistics, Operations Management, Business Administration, or a related field.
- Experience in large-scale fulfillment centers, sortation centers, parcel logistics networks, or cross-border logistics operations.
- Experience managing diverse teams in multilingual and multicultural environments.
- Experience managing operational performance metrics, including productivity, throughput, quality, and service level performance.
- Working knowledge of OSHA requirements, warehouse safety standards, and 5S workplace management practices.
- Strong communication and cross-functional collaboration skills, with the ability to partner effectively across warehouse, transportation, and planning teams.
- Experience driving continuous improvement initiatives and implementing process optimization projects.

Job Information

[For Pay Transparency] Compensation Description (annually)

The base salary range for this position in the selected city is $109440 - $187920 annually.

Compensation may vary outside of this range depending on a number of factors, including a candidate's qualifications, skills, competencies and experience, and location. Base pay is one part of the Total Package that is provided to compensate and recognize employees for their work, and this role may be eligible for additional discretionary bonuses/incentives, and restricted stock units.

Benefits may vary depending on the nature of employment and the country work location. Employees have day one access to medical, dental, and vision insurance, a 401(k) savings plan with company match, paid parental leave, short-term and long-term disability coverage, life insurance, wellbeing benefits, among others. Employees also receive 10 paid holidays per year, 10 paid sick days per year and 17 days of Paid Personal Time (prorated upon hire with increasing accruals by tenure).

The Company reserves the right to modify or change these benefits programs at any time, with or without notice.

For Los Angeles County (unincorporated) Candidates:

Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state, and local laws including the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. Our company believes that criminal history may have a direct, adverse and negative relationship on the following job duties, potentially resulting in the withdrawal of the conditional offer of employment:

1. Interacting and occasionally having unsupervised contact with internal/external clients and/or colleagues;

2. Appropriately handling and managing confidential information including proprietary and trade secret information and access to information technology systems; and

3. Exercising sound judgment.

Responsibilities

Qualifications

Qualifications

Minimum Qualification(s)
- Associate's degree or above.
- 3+ years of experience in warehouse operations, fulfillment, sortation centers, logistics, or supply chain environments, with hands-on experience managing frontline operations.
- Proven experience leading teams in a fast-paced, high-volume operational environment.
- Strong workforce planning and labor management skills, with the ability to effectively allocate resources based on changing business needs and volume fluctuations.
- Strong problem-solving and decision-making skills, with the ability to manage operational disruptions and maintain service levels.

Preferred Qualification(s)
- Bachelor's degree in Supply Chain, Logistics, Operations Management, Business Administration, or a related field.
- Experience in large-scale fulfillment centers, sortation centers, parcel logistics networks, or cross-border logistics operations.
- Experience managing diverse teams in multilingual and multicultural environments.
- Experience managing operational performance metrics, including productivity, throughput, quality, and service level performance.
- Working knowledge of OSHA requirements, warehouse safety standards, and 5S workplace management practices.
- Strong communication and cross-functional collaboration skills, with the ability to partner effectively across warehouse, transportation, and planning teams.
- Experience driving continuous improvement initiatives and implementing process optimization projects.

About TikTok

TikTok is the leading destination for short-form mobile video and our mission is to inspire creativity and bring joy.

Size: 5,001 - 10,000 employees
Industry: Entertainment & Gaming

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