51 jobs for "Customer Support Specialist"

Responsibilities

The Supply Chain and Logistics team builds the capabilities that support business growth and global operations. We provide business planning, operational insights, and logistics strategy support to help teams and partners operate efficiently across markets.

As the business scales globally, we take on complex, business-critical challenges across network design, operational efficiency, service quality, and the differing needs of each local market, work that strengthens partner experiences and supports sustainable growth.

You will help build scalable logistics capabilities that support TikTok Commerce across global markets.

We are looking for a Fulfillment Quality Control Specialist to improve order fulfillment quality and inventory accuracy across our FC network. This role focuses on investigating customer-facing quality issues, identifying root causes of fulfillment defects, and driving corrective and preventive actions through operational audits, process standardization, and LSP collaboration.

Responsibilities
- Monitor and analyze fulfillment quality metrics, including Missing & Wrong CCR, Damage CCR, Inventory Variance, and other customer-facing fulfillment defects to identify recurring issues and quality risks.
- Conduct root cause analysis of missing, wrong, and damaged items by reviewing warehouse operational data, WMS records, CCTV evidence, and onsite execution processes.
- Partner with LSPs and FC Operations teams to develop and implement corrective and preventive action plans, ensuring effective resolution of recurring fulfillment quality issues.
- Conduct regular FC quality audits covering picking accuracy, packing standards, inventory handling, fragile-item packaging, and operational SOP compliance.
- Identify opportunities to improve packaging standards, material usage, inventory control procedures, and warehouse handling practices to reduce customer complaints, product damage, and operational losses.
- Establish standardized quality review mechanisms, track corrective action effectiveness, and continuously improve quality-related SOPs and operational control measures across the FC network.

Qualifications

Minimum Qualifications
- Bachelor's degree in Supply Chain Management, Logistics, Quality Management, Industrial Engineering, or a related field.
- 3+ years of experience in warehouse quality control, fulfillment operations, inventory management, or process improvement.
- Strong understanding of warehouse fulfillment processes, inventory accuracy, and operational quality metrics.
- Strong analytical, investigative, and root cause analysis skills.
- Ability to coordinate with LSPs and cross-functional teams to drive quality improvements.

Preferred Qualifications
- Experience in e-Commerce fulfillment quality management, 3PL operations, or warehouse auditing.
- Familiarity with WMS, inventory reconciliation, CCTV-based investigations, and warehouse quality control processes.
- Experience in quality auditing, CAPA (Corrective and Preventive Action), SOP standardization, or Lean/Six Sigma methodologies.

Job Information

[For Pay Transparency] Compensation Description (annually)

The base salary range for this position in the selected city is $97200 - $136080 annually.

Compensation may vary outside of this range depending on a number of factors, including a candidate's qualifications, skills, competencies and experience, and location. Base pay is one part of the Total Package that is provided to compensate and recognize employees for their work, and this role may be eligible for additional discretionary bonuses/incentives, and restricted stock units.

Benefits may vary depending on the nature of employment and the country work location. Employees have day one access to medical, dental, and vision insurance, a 401(k) savings plan with company match, paid parental leave, short-term and long-term disability coverage, life insurance, wellbeing benefits, among others. Employees also receive 10 paid holidays per year, 10 paid sick days per year and 17 days of Paid Personal Time (prorated upon hire with increasing accruals by tenure).

The Company reserves the right to modify or change these benefits programs at any time, with or without notice.

For Los Angeles County (unincorporated) Candidates:

Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state, and local laws including the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. Our company believes that criminal history may have a direct, adverse and negative relationship on the following job duties, potentially resulting in the withdrawal of the conditional offer of employment:

1. Interacting and occasionally having unsupervised contact with internal/external clients and/or colleagues;

2. Appropriately handling and managing confidential information including proprietary and trade secret information and access to information technology systems; and

3. Exercising sound judgment.

Responsibilities

Qualifications

Qualifications

Minimum Qualifications
- Bachelor's degree in Supply Chain Management, Logistics, Quality Management, Industrial Engineering, or a related field.
- 3+ years of experience in warehouse quality control, fulfillment operations, inventory management, or process improvement.
- Strong understanding of warehouse fulfillment processes, inventory accuracy, and operational quality metrics.
- Strong analytical, investigative, and root cause analysis skills.
- Ability to coordinate with LSPs and cross-functional teams to drive quality improvements.

Preferred Qualifications
- Experience in e-Commerce fulfillment quality management, 3PL operations, or warehouse auditing.
- Familiarity with WMS, inventory reconciliation, CCTV-based investigations, and warehouse quality control processes.
- Experience in quality auditing, CAPA (Corrective and Preventive Action), SOP standardization, or Lean/Six Sigma methodologies.

About TikTok

TikTok is the leading destination for short-form mobile video and our mission is to inspire creativity and bring joy.

Size: 5,001 - 10,000 employees
Industry: Entertainment & Gaming

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