59 jobs for "Customer Experience Associate"

Responsibilities

About the team
The global eCommerce US operation team aims to deliver high quality products together with a unique customer experience via TikTok. The role is responsible for building the TikTok E-commerce partnership for the TikTok e-commerce business in the US. With more than 1 billion loyal users globally, we believe TikTok is an ideal platform to deliver a brand new and better e-commerce experience to our users. We are looking for passionate and talented people to join us to build an e-commerce ecosystem that is innovative, secure and intuitive for our users together.

TikTok US E-commerce team is seeking an experienced strategy ops analyst to work on a variety of Operations Strategy initiatives and projects. You will have an immediate impact on TikTok Shop US operations team. Your main responsibilities include:

Responsibilities:
- Develop and execute comprehensive e-commerce resource planning strategies with a specialization in incentive design, including goal/budget setting and performance review.
- Conduct market research to identify industry trends and benchmarks for merchant incentives, staying informed about emerging best practices.
- Monitor and track key performance indicators (KPIs) related to creator incentives, such as conversion rates, GMV growth,, providing regular reports and insights to stakeholders.
- Work closely with the product teams to ensure seamless integration and functionality of creator incentive programs.
- Collaborate with the finance team to analyze the financial impact of creator incentive programs and optimize resource allocation based on ROI analysis.
- Continuously monitor and evaluate the effectiveness of creator incentive programs, recommending and implementing adjustments to maximize their impact.

Qualifications

Minimum Qualifications:
- 2+ years experience of strategic and analytical experience at leading tech companies or consulting firms.
- Strong analytical skills and proficiency in data analysis tools such as SQL/Python.
- Proven experience in the ecommerce or related industry, preferably within resource management, and incentives.
- Ability to work independently, prioritize tasks, and meet deadlines in a fast-paced environment.

Preferred Qualifications:
- Familiarity with financial analysis and ROI calculations related to incentive programs.
- Excellent communication skills, with the ability to present complex data in a clear and concise manner.
- Detail-oriented with strong organizational and project management skills.

Job Information

[For Pay Transparency] Compensation Description (annually)

The base salary range for this position in the selected city is $102600 - $198360 annually.

Compensation may vary outside of this range depending on a number of factors, including a candidate's qualifications, skills, competencies and experience, and location. Base pay is one part of the Total Package that is provided to compensate and recognize employees for their work, and this role may be eligible for additional discretionary bonuses/incentives, and restricted stock units.

Benefits may vary depending on the nature of employment and the country work location. Employees have day one access to medical, dental, and vision insurance, a 401(k) savings plan with company match, paid parental leave, short-term and long-term disability coverage, life insurance, wellbeing benefits, among others. Employees also receive 10 paid holidays per year, 10 paid sick days per year and 17 days of Paid Personal Time (prorated upon hire with increasing accruals by tenure).

The Company reserves the right to modify or change these benefits programs at any time, with or without notice.

For Los Angeles County (unincorporated) Candidates:

Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state, and local laws including the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. Our company believes that criminal history may have a direct, adverse and negative relationship on the following job duties, potentially resulting in the withdrawal of the conditional offer of employment:

1. Interacting and occasionally having unsupervised contact with internal/external clients and/or colleagues;

2. Appropriately handling and managing confidential information including proprietary and trade secret information and access to information technology systems; and

3. Exercising sound judgment.

Responsibilities

Qualifications

Qualifications

Minimum Qualifications:
- 2+ years experience of strategic and analytical experience at leading tech companies or consulting firms.
- Strong analytical skills and proficiency in data analysis tools such as SQL/Python.
- Proven experience in the ecommerce or related industry, preferably within resource management, and incentives.
- Ability to work independently, prioritize tasks, and meet deadlines in a fast-paced environment.

Preferred Qualifications:
- Familiarity with financial analysis and ROI calculations related to incentive programs.
- Excellent communication skills, with the ability to present complex data in a clear and concise manner.
- Detail-oriented with strong organizational and project management skills.

About TikTok

TikTok is the leading destination for short-form mobile video and our mission is to inspire creativity and bring joy.

Size: 5,001 - 10,000 employees
Industry: Entertainment & Gaming

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