250 jobs for "Customer Support Manager"

Responsibilities

About the Team
The global eCommerce US operation team aims to deliver high quality products together with a unique customer experience via TikTok. With more than 1 billion loyal users globally, we believe TikTok is an ideal platform to deliver a brand new and better e-commerce experience to our users. We are looking for passionate and talented people to join us to build an e-commerce ecosystem that is innovative, secure and intuitive for our users together.

Responsibilities
- Developed and execute logistics operation solutions for TikTok Shop merchants in the US market, focusing on improving adoption of platform logistics service to achieve win-win-win situation: user experience, merchant efficiency and platform business are all improved.
- Analyze merchant logistics models and supply chain structures to identify opportunities to improve fulfillment performance and cost efficiency.
- Design and implement strategic initiatives that encourage merchants to adopt platform logistics services.
- Collaborated with logistics operations teams, product teams, and category teams to drive the implementation of logistics solutions and operational improvements.
- Built monitoring frameworks to track logistics performance, fulfillment efficiency, and operational outcomes.
- Continuously evaluate logistics performance and refine strategies to improve service quality, fulfillment speed, and cost efficiency.

Qualifications

Minimum Qualifications
- Bachelor's degree or above in Supply Chain, Logistics, Business, Economics, or related fields.
- 5+ years of experience in e-commerce logistics, supply chain operations, fulfillment strategy, or related fields.
- Familiarity with logistics ecosystems such as third-party logistics providers, warehouse, transportation and last mile operations
- Strong analytical skills and the ability to use data to support operational and strategic decisions.
- Strong Project Portfolio Management skills.

Preferred Qualifications
- Experience in cross-border e-commerce, marketplace logistics, or large-scale fulfillment operations.
- Understanding of logistics service providers, supply chain models, and warehouse operations.
- Experience working on logistics strategy, supply chain consulting, or fulfillment operations initiatives.
- Strong cross-functional collaboration skills and the ability to drive complex projects.

Job Information

[For Pay Transparency] Compensation Description (annually)

The base salary range for this position in the selected city is $151050 - $258400 annually.

Compensation may vary outside of this range depending on a number of factors, including a candidate's qualifications, skills, competencies and experience, and location. Base pay is one part of the Total Package that is provided to compensate and recognize employees for their work, and this role may be eligible for additional discretionary bonuses/incentives, and restricted stock units.

Benefits may vary depending on the nature of employment and the country work location. Employees have day one access to medical, dental, and vision insurance, a 401(k) savings plan with company match, paid parental leave, short-term and long-term disability coverage, life insurance, wellbeing benefits, among others. Employees also receive 10 paid holidays per year, 10 paid sick days per year and 17 days of Paid Personal Time (prorated upon hire with increasing accruals by tenure).

The Company reserves the right to modify or change these benefits programs at any time, with or without notice.

For Los Angeles County (unincorporated) Candidates:

Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state, and local laws including the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. Our company believes that criminal history may have a direct, adverse and negative relationship on the following job duties, potentially resulting in the withdrawal of the conditional offer of employment:

1. Interacting and occasionally having unsupervised contact with internal/external clients and/or colleagues;

2. Appropriately handling and managing confidential information including proprietary and trade secret information and access to information technology systems; and

3. Exercising sound judgment.

Responsibilities

Qualifications

Qualifications

Minimum Qualifications
- Bachelor's degree or above in Supply Chain, Logistics, Business, Economics, or related fields.
- 5+ years of experience in e-commerce logistics, supply chain operations, fulfillment strategy, or related fields.
- Familiarity with logistics ecosystems such as third-party logistics providers, warehouse, transportation and last mile operations
- Strong analytical skills and the ability to use data to support operational and strategic decisions.
- Strong Project Portfolio Management skills.

Preferred Qualifications
- Experience in cross-border e-commerce, marketplace logistics, or large-scale fulfillment operations.
- Understanding of logistics service providers, supply chain models, and warehouse operations.
- Experience working on logistics strategy, supply chain consulting, or fulfillment operations initiatives.
- Strong cross-functional collaboration skills and the ability to drive complex projects.

About TikTok

TikTok is the leading destination for short-form mobile video and our mission is to inspire creativity and bring joy.

Size: 5,001 - 10,000 employees
Industry: Entertainment & Gaming

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