15 jobs for "Technical Support - Learning Program"

Responsibilities

Team Introduction
The LIVE Service Provider Team is responsible for MENA-wide creator visual upgrade programs, working with service providers to deliver standardized live setups. Core focus: lighting, composition, background quality improvement, equipment delivery, on-site setup, quality control, and creator training.

As a project intern, you will have the opportunity to engage in impactful short-term projects that provide you with a glimpse of professional real-world experience. You will gain practical skills through on-the-job learning in a fast-paced work environment and develop a deeper understanding of your career interests.

Applications will be reviewed on a rolling basis - we encourage you to apply early.

Key Responsibilities
1. Service Provider Daily Operations & Project Delivery
- Manage end-to-end service provider workflows: creator scheduling, equipment delivery, on-site installation, and post-setup follow-up.
- Enforce standardized visual quality criteria (lighting, composition, background); conduct pre- and post-upgrade quality audits.
- Resolve on-site issues and collect creator feedback for continuous improvement.
2. Quality Control & Compliance
- Audit service provider-delivered setups against the official scoring rubric.
- Review before/after samples; flag non-compliant cases and drive corrections.
- Ensure consistent quality execution across all service providers.
3. Data Tracking & Performance Analysis
- Track key metrics: upgrade volume, completion rate, pass rate, and visual improvement score.
- Maintain weekly dashboards and performance reports.
- Analyze bottlenecks and propose process optimizations for service providers.
4. Creator Education & Training Support
- Develop and update technical guidance (lighting, camera, background setup).
- Support service provider-led creator training sessions.
- Create simple tutorial materials for creators.
5. Cross-team & Vendor Collaboration
- Align with LIVE Operations, Creator Education, and Data teams.
- Liaise with service providers to align quality standards and project goals.

Qualifications

Minimum Qualifications
- Currently pursuing a Bachelor's degree or above.
- Full-time availability (4-6 months), starting June 2026 in Dubai.
- Strong interest in live streaming, creator economy, and visual production.
- Fluency in English is required.
- Proficiency in Arabic or Turkish is needed to facilitate communication with regional stakeholders across the MENAT markets.
- Detail-oriented, organized, with basic Excel/data skills.
- Good communication and cross-team coordination skills.

Preferred Qualifications
- Prior experience in service provider/creator operations or live production.
- Basic knowledge of lighting, camera, and live streaming setup.
- Familiar with MENA creator culture and trends.
- Experience creating short tutorials (CapCut/Canva) is a plus.

Responsibilities

Qualifications

Qualifications

Minimum Qualifications
- Currently pursuing a Bachelor's degree or above.
- Full-time availability (4-6 months), starting June 2026 in Dubai.
- Strong interest in live streaming, creator economy, and visual production.
- Fluency in English is required.
- Proficiency in Arabic or Turkish is needed to facilitate communication with regional stakeholders across the MENAT markets.
- Detail-oriented, organized, with basic Excel/data skills.
- Good communication and cross-team coordination skills.

Preferred Qualifications
- Prior experience in service provider/creator operations or live production.
- Basic knowledge of lighting, camera, and live streaming setup.
- Familiar with MENA creator culture and trends.
- Experience creating short tutorials (CapCut/Canva) is a plus.

About TikTok

TikTok is the leading destination for short-form mobile video and our mission is to inspire creativity and bring joy.

Size: 5,001 - 10,000 employees
Industry: Entertainment & Gaming

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