43 jobs for "Manager, Customer Experience - Montreal-East (Future Opportunities)"

As a member of our Worldwide Product Marketing group, you will represent customers throughout a product's journey from concept through development and launch. You'll help grow Safari usage by crafting messaging and launch deliverables that connect the product to customers across our platforms. Together with our team, you'll apply customer insights to infuse Safari with innovative features that shape the future of our browsing experience.

Description

At Apple, we combine product management/development and product marketing responsibilities into a single, cross functional Product Management role that collaborates with design, engineering, finance, legal, marketing communications, public relations, market research, sales and support for maximum impact across the organization. We are looking for a highly motivated Product Manager to focus on Safari.

Dynamic, creative people and inspiring, innovative technologies are the norm here. Are you passionate about creating compelling products and ready to join an amazing team? Then we want to hear from you.","responsibilities":"Collaborate with engineering and design teams to define the product roadmap and strategy for Safari

Understand Safari several layers deep and be able to clearly communicate about it with knowledgable insight

Influence critical product trade-offs that impact schedule, usability, differentiation, etc

Deeply understand user feedback, competitive trends, emerging regulatory requirements, and the overall product space to inform a well-developed perspective

Position Safari in the competitive landscape and craft compelling key product messaging to encourage customer adoption to drive business growth

Work with marketing communications and PR on the development of product launch and momentum activities, press releases, marketing materials, and press briefings including product demos

Serve as an ambassador for Apple through press briefings and customer visits to drive advocacy for your product

Preferred Qualifications

Deep understanding of web browsers and/or web technologies

Experience building or improving a full product funnel including messaging, onboarding, retention, measurement, and monetization in consumer software

Familiarity with A/B testing methodologies and driving continuous experimentation

Comfort partnering with data science teams to define and instrument product telemetry

Experience managing external partnerships

Best-in-class oral and written communication skills; the ability to become fluent in technical concepts and explain to non-technical partners

Strong ability to lead through influence, debate and storytelling

Exceptional interpersonal skills; thrives in highly collaborative projects, effective at building consensus, handles high stakes decisions with ease, with the ability to cut through ambiguity

Strong analytical abilities and an uncompromising attention to detail with the ability to operate seamlessly between highly detailed and technical situations and strategic business situations

A self-starter who is dedicated and demonstrates creative and critical thinking abilities

Press and media experience with success as a product spokesperson on a national or global level

Willingness to travel

BS/BA and/or MBA

Minimum Qualifications

4+ years experience in product marketing and/or product management roles, including at least one entire product development cycle from concept to launch

Hands-on experience formulating product messaging and creating outbound marketing for both technical and consumer audiences, and/or partnering with engineering during early research and development to define product strategy and roadmap, and with marketing and public relations to craft positioning, and define marketing activities

Recent experience within the last 3 years in one or more of the following software segments: consumer apps (browsing, communication, social), app frameworks, or consumer OS experiences

Ability to drive communication with key stakeholders, the media, and public, as demonstrated by exceptional presentation skills: developing keynote presentations, synthesizing information, applying critical thinking and maintaining composure under pressure

Pay & Benefits

At Apple, base pay is one part of our total compensation package and is determined within a range. This provides the opportunity to progress as you grow and develop within a role. The base pay range for this role is between $144,600 and $263,800, and your base pay will depend on your skills, qualifications, experience, and location.

Apple employees also have the opportunity to become an Apple shareholder through participation in Apple's discretionary employee stock programs. Apple employees are eligible for discretionary restricted stock unit awards, and can purchase Apple stock at a discount if voluntarily participating in Apple's Employee Stock Purchase Plan. You'll also receive benefits including: Comprehensive medical and dental coverage, retirement benefits, a range of discounted products and free services, and for formal education related to advancing your career at Apple, reimbursement for certain educational expenses - including tuition. Additionally, this role might be eligible for discretionary bonuses or commission payments as well as relocation. Learn more about Apple Benefits

Note: Apple benefit, compensation and employee stock programs are subject to eligibility requirements and other terms of the applicable plan or program.

About Apple

Working at Apple means doing more than you ever thought possible and having more impact than you ever imagined.

Size: 10,000+ employees
Industry: Technology

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