8 jobs for "Senior Product Support Manager, Support Operations"

Responsibilities

About The Team
The Tax Team at TikTok helps ensure that our company and all our products are tax-compliant throughout different regions and countries. Also, the Tax Team provides support to internal requests and works with multiple different stakeholders to support product and business launches and new features.

About this role
TikTok is seeking a Senior Manager of Indirect Tax to join our Tax Department and support our international digital and e-commerce expansion efforts. The Senior Manager will lead taxability determination for product launches, manage and support tax audits, controversies, and related projects. Additionally, as needed, this role will involve managing and supporting daily tax operations. The Senior Manager will also lead and contribute to cross-functional projects to ensure the requirements of business partners and the department are consistently met.

Responsibilities
- Lead project work of new product and feature launches, conducting detailed taxability analysis to determine correct indirect tax treatment, and business advisory;
- Lead collaboration and partnership with other Tax and Technology teams across regions to identify, create, and implement globally scalable processes and solutions.
- Monitor and communicate legislative and regulatory changes in indirect tax, assessing their impact on the business and its product offerings.
- Periodically review and formally document the company's tax positions on existing products and services to ensure ongoing accuracy and mitigate risk.
- Lead/support complex multi-state tax audits and issues, as well as develop and execute the tax audit readiness programs.
- Support the indirect tax leader in overall risk management by identifying potential exposures and developing strategies for mitigation.
- Develop indirect tax operational process improvements, focusing on controls, automation, efficiency, and analytics.
- Identify and document compliance process enhancements.
- Work closely with the tax compliance team to ensure all necessary data for accurate and timely filings is properly collected, structured, and available from our business systems.
- Support and participate in other relevant projects and ad-hoc initiatives as assigned by the tax leadership team.

Qualifications

Minimum Qualification(s):
- Bachelor's degree or higher in Taxation, Accounting or any other related field.
- At least 5 years of indirect state and local tax experience in a public accounting firm, Government, and/or US multinational company with a focus in sales/use taxes.
- Have strong technical knowledge in U.S. Indirect Tax, especially in Sales and Use Tax.
- Ability to communicate complex tax concepts in ways that are meaningful and useful to non-tax professionals.
- Comfortable in a fast-paced environment, adapt quickly, collaborates effectively, and can work independently and solve problems while motivating and influencing others.
- Work with other Tax and Technology teams across regions to identify, create, and implement globally scalable processes and solutions.

Preferred Qualification(s):
- Relevant industry experience in handling U.S. Indirect Tax in technology and e-commerce companies is a plus.

Job Information

[For Pay Transparency] Compensation Description (annually)

The base salary range for this position in the selected city is $159000 - $272000 annually.

Compensation may vary outside of this range depending on a number of factors, including a candidate's qualifications, skills, competencies and experience, and location. Base pay is one part of the Total Package that is provided to compensate and recognize employees for their work, and this role may be eligible for additional discretionary bonuses/incentives, and restricted stock units.

Benefits may vary depending on the nature of employment and the country work location. Employees have day one access to medical, dental, and vision insurance, a 401(k) savings plan with company match, paid parental leave, short-term and long-term disability coverage, life insurance, wellbeing benefits, among others. Employees also receive 10 paid holidays per year, 10 paid sick days per year and 17 days of Paid Personal Time (prorated upon hire with increasing accruals by tenure).

The Company reserves the right to modify or change these benefits programs at any time, with or without notice.

For Los Angeles County (unincorporated) Candidates:

Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state, and local laws including the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. Our company believes that criminal history may have a direct, adverse and negative relationship on the following job duties, potentially resulting in the withdrawal of the conditional offer of employment:

1. Interacting and occasionally having unsupervised contact with internal/external clients and/or colleagues;

2. Appropriately handling and managing confidential information including proprietary and trade secret information and access to information technology systems; and

3. Exercising sound judgment.

Responsibilities

Qualifications

Qualifications

Minimum Qualification(s):
- Bachelor's degree or higher in Taxation, Accounting or any other related field.
- At least 5 years of indirect state and local tax experience in a public accounting firm, Government, and/or US multinational company with a focus in sales/use taxes.
- Have strong technical knowledge in U.S. Indirect Tax, especially in Sales and Use Tax.
- Ability to communicate complex tax concepts in ways that are meaningful and useful to non-tax professionals.
- Comfortable in a fast-paced environment, adapt quickly, collaborates effectively, and can work independently and solve problems while motivating and influencing others.
- Work with other Tax and Technology teams across regions to identify, create, and implement globally scalable processes and solutions.

Preferred Qualification(s):
- Relevant industry experience in handling U.S. Indirect Tax in technology and e-commerce companies is a plus.

About TikTok

TikTok is the leading destination for short-form mobile video and our mission is to inspire creativity and bring joy.

Size: 5,001 - 10,000 employees
Industry: Entertainment & Gaming

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