Senior Project Manager - Payments

About us: At Booking.com, data drives our decisions. Technology is at our core. And innovation is everywhere. But our company is more than datasets, lines of code or A/B tests. We're the thrill of the first night in a new place. The excitement of the next morning. The friends you make. The journeys you take. The sights you see. And the food you sample. Through our products, partners and people, we can empower everyone to experience the world.

Our FinTech business unit - with teams in Amsterdam, Bangalore, London and Shanghai - develops new products and drives innovation to help us continue removing financial friction from the travel process. That makes buying and selling travel-related products and services simpler for both travelers and partners.

Role Description

We are seeking a highly motivated, experienced Senior Project Manager to join our team and play a key leadership role in the successful design, execution, and delivery of enterprise projects across technology, ERP, and Finance. Your work will be pivotal in modernising our systems to ensure they remain robust, compliant, and responsive to the ever-changing needs of a dynamic, globally oriented business and multi-stakeholder environment. This role requires a versatile leader with a proven track record of delivering complex projects on time and within scope in large-scale, matrixed organisations.

You will leverage your expertise in project delivery to ensure project objectives are not only met, but exceeded. With a strong background in large, complex financial and /or payments process environments, you thrive in high-stakes, fast-moving roles where the business impact of your work is both visible and tangible.

Key Job Responsibilities and Duties

• Apply structured methodology to and lead project/change management activities
• Define clear project scopes, objectives, key performance indicators, and stakeholder roles, securing buy-in from all relevant parties prior to project initiation.
• Create detailed project delivery plans, proactively identifying dependencies, resource needs, risks, and mitigation strategies.
• Proactively identify and manage project risks, anticipating and quickly adjusting to unforeseen challenges, shifting priorities, or unexpected regulatory shifts.

• Serve as the primary point of contact between Fintech technology, legal, commercial and finance business stakeholders, tailoring communications to suit executive, technical, and operational audiences.
• Set and manage expectations through clear, regular communication - using status reports, dashboards, and executive briefings to keep all stakeholders informed of progress, challenges, and changes.
• Navigate highly matrixed stakeholder environments with diplomacy and confidence, bringing together cross-functional teams to deliver successful outcomes.
• Oversee and manage multiple, interdependent project tracks and deliverables simultaneously, ensuring alignment with strategic business goals and compliance deadlines.
• Collaborate closely with engineering and product teams to translate complex payments product requirements into clear, actionable technical solutions and robust implementation plans.

• Minimum Bachelor's degree, with 5-8 years of experience managing and delivering large, complex, multi-disciplinary projects - ideally with global or multi-regional reach - in technology and ERP-driven organisations.
• Advanced knowledge and demonstrated delivery excellence in at least two project management frameworks (Agile/Scrum, Waterfall, or hybrid models).
• Past experience and knowledge of payments processing will be highly beneficial
• Exceptional analytical, problem-solving, and critical thinking skills-with a track record of identifying risks proactively and implementing creative mitigation strategies.
• Outstanding interpersonal and communication skills, equally effective when presenting to director level executives or collaborating with technical team members.
• Project management certification strongly preferred (PMP, PRINCE2, Agile Certified Practitioner, or equivalent).
• Flexible and adaptable; able to work in ambiguous situations and under pressure
• With limited supervision, ability to use quantitative and qualitative data to drive decision making

• Annual paid time off and generous paid leave scheme including: parent, grandparent, bereavement, and care leave
• Hybrid working including flexible working arrangements, and up to 20 days per year working from abroad (home country)
• Industry leading product discounts - up to 1400 per year - for yourself, including automatic Genius Level 3 status and Booking.com wallet credit
• Contributing to a high scale, complex, world renowned product and seeing real-time impact of your work on millions of travelers worldwide;
• Working in a fast-paced and performance driven culture;
• Opportunity to utilise technical expertise, leadership capabilities and entrepreneurial spirit
• Promote and drive impactful and innovative engineering solutions
• Technical, behavioral and interpersonal competence advancement via on-the-job opportunities, experimental projects, hackathons, conferences and active community participation
• Need more flexibility in your work week? We are happy to consider part-time, and reduced working week opportunities* (min. 32 hours per week, subject to terms and conditions)

• Let's go places together: How we Hire
• This role does not come with relocation assistance