OverviewThe Concur System Administrator will play a key role in the integration of approximately 4,000 employees into SAP Concur, followed by a transition into an ongoing Concur support and administration role once the integration is stabilized. The initial phase of this position is project-focused, supporting employee onboarding, data validation, and hypercare activities during a high-volume system implementation project supporting an acquisition. After integration completion, the role will shift to business-as-usual (BAU) support, system administration, and continuous improvement of the Concur Travel & Expense platform. This role is ideal for someone with Travel configuratin experience seeking hands-on exposure to both large-scale system implementations and long-term finance systems administration.ResponsibilitiesPhase 1: Integration & Implementation Support (Initial Focus) Large-Scale User Onboarding - Support the onboarding of new employeesinto SAP Concur as part of a major integration
- Independently support user creation, role assignments, and access validation, escalating complex issues as needed
- Conduct and document data accuracy checks for employee travel profiles, employee group assignments, and manager relationships, identifying trends and repeat discrepancies
Integration & Data Validation - Support monitoring and validation of inbound and outbound integrations (examples below), identifying errors, performing initial root-cause analysis, and coordinating resolution with cross-functional teams.
- HR employee data feeds, corporate card file loads, & Accounting or payroll extracts
- Identify, analyze, track, and escalate integration errors or data mismatches, recommending corrective actions where appropriate
- Reconcile employee populations between source systems and Concur
- Maintain issue logs and support remediation tracking during go-live
Hypercare & Transition Support - Provide Tier 1 and Tier 2 support during go-live and hypercare periods, prioritizing issues based on business impact and user risk
- Independently resolve high-volume employee inquiries related to:
- Expense report setup and submission
- Travel booking and profile issues
- Policy and reimbursement questions
- Identify recurring issues and contribute to the development and maintenance of FAQs, job aids, and training materials to improve user adoption and reduce support volume
- Support training and education of transitioning employees
Phase 2: Ongoing Concur Administration & BAU Support (Post-Integration) System Administration & User Support - Provide ongoing support for Concur users, including onboarding, travel rule clarification, role updates, and troubleshooting
- Support employee lifecycle changes such as transfers, manager changes, and terminations
- Serve as a subject matter expert for Concur travel rules, expense policies, workflows, expense types, and audit rules under guidance, ensuring alignment with defined governance standards
- Own and manage open support cases through resolution, serving as the primary point of contact for users and internal partners
- Support training and education of Concur users
Operations & Compliance - Own and manage corporate travel configurations and Concur system integrations
- Assist with policy compliance reviews and issue resolution
- Support corporate card administration and reconciliations
- Partner cross-functionally with Procure-to-Pay, Payroll, HR, and IT to analyze issues, recommend solutions, and support timely resolution
Qualifications - Bachelor's degree in Finance, Accounting, Business, Information Systems, or related field (or equivalent experience)
- At least 2 years of experience supporting SAP Concur in an operational or system administration capacity
- Strong attention to detail with the ability to independently manage and prioritize high-volume tasks in a time-sensitive environment
- Ability to work effectively in a fast-paced integration and operational support environment, managing competing priorities and stakeholder needs
- Strong written and verbal communication skills, with the ability to explain technical concepts to non-technical users
- Experience supporting system integrations or large-scale user onboarding preferred
Company DescriptionWaters Corporation (NYSE:WAT) is a global leader in life sciences and diagnostics, dedicated to accelerating the benefits of pioneering science through analytical technologies, informatics, and service. With a focus on regulated, high-volume testing environments, our innovative portfolio harnesses deep scientific expertise across chemistry, physics, and biology. We collaborate with customers around the world to advance the release of effective, high-quality medicines, ensure the safety of food and water, and drive better patient outcomes by detecting diseases earlier, managing routine infections, and combating antibiotic resistance. Through a shared culture of relentless innovation, our passionate team of ~16,000 colleagues turn scientific challenges into breakthroughs that improve lives worldwide.
Diversity and inclusion are fundamental to our core values at Waters Corporation. It benefits our employees, our products, our customers and our community. Waters complies with all applicable federal, state, and local laws. Qualified applicants are considered without regard to sex, race, color, ancestry, national origin, citizenship status, religion, age, marital status (including civil unions), military service, veteran status, pregnancy (including childbirth and related medical conditions), genetic information, sexual orientation, gender identity, legally recognized disability, domestic violence victim status, or any other characteristic protected by law. Waters is proud to be an equal opportunity workplace and is an affirmative action employer. All hiring decisions are based solely on qualifications, merit, and business needs at the time.
Key WordsConcur, T&E, Travel
