Practice Manager Employee at Cook Children's Health Care System

Lacey Woodbury

Practice Manager

Lacey manages the scheduling and insurance for providers and the staff.

“I would like for an applicant to know that Cook Children’s makes an effort to cultivate a caring, supportive, and positive work environment.”
- Lacey

What attracted you to work at your company? How did you know it would be a good fit?: The culture at Cook’s Children was very different from anywhere else that I’d worked—for starters, people really seemed to get along. Additionally, there wasn’t any room for growth at my previous clinic. I wanted a place where I could grow and be a part of a team. I’d always heard great things about Cook Children’s, and I got everything I was looking for and more.
What are you responsible for in your current role?: I work with physician schedules, maintaining their templates and making sure appropriate appointments are available. Keep track of work queues and run reports to ensure scheduling and insurances are appropriately done.
What are you working on right now that excites or inspires you?: I am working on a process to reduce no show appointments and wait times within our department. Being in a pediatric specialty means that sometimes providers have to book out for weeks or months in advance. My hope is to reduce overall wait times for those providers and get patients seen sooner.
What do you value most about your company’s or team’s culture? What sets it apart from other places you’ve worked?: I value that we work together as a team, not only within our department but with all departments within the system. I have collaborated with so many people in other departments on projects and really gotten to know so many amazing people. Coming together as a whole for the patients and their families is something I hadn’t experienced in previous jobs.
What’s one thing you would want a candidate to know about what it’s like to work at your company?: It is such an amazing atmosphere working at Cook’s. People are smiling, happy, and kind to each other. Employees are proud to be here and proud to do the work that they do and it shows in the everyday interactions with staff.
What do you appreciate most about the company’s mental health and wellness benefits? Which ones have made the most impact on you personally?: I love that Cook’s makes the mental and wellness benefits a topic of discussion. We are updated about new programs or benefits that are available to us. The gym with equipment and classes is a huge benefit that’s had a big impact on my life. It helped me start a really great exercise routine and pushed me along on my health journey.

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