Knowledge Services Associate Consultant - Workflow Coordinator

Our most valuable asset is our people.

At ZS we honor the visible and invisible elements of our identities, personal experiences and belief systems-the ones that comprise us as individuals, shape who we are and

make us unique. We believe your personal interests, identities, and desire to learn are part of your success here. Learn more about our diversity, equity, and inclusion efforts and the networks ZS supports to assist our ZSers in cultivating community spaces, obtaining the resources they need to thrive, and sharing the messages they are passionate about.

What you'll do:

• Ensures smooth communication in understanding the requirements while interacting with stakeholders, designers and external partners for all project-related deliverables
• Responsible for processing multiple design requests via external partner and internal support
• Assign and monitor tasks to ensure they are completed on time and meet quality standards.
• Manages the shift workflow and scheduling to meet project turnaround times and deadlines
• Flexible, resilient, highly committed and have a confident manner with the proven ability to thrive in a fast-paced, challenging and highly innovative design environment
• Ensures accurate record keeping of data pertaining to the projects, time tracking, document deadline, turnaround times and details such as team lateness/breaks
• Responsible for quality inspection of artwork, design and deliver feedback to teams as necessary
• Assist in decision making concerning utilization of resources by accurately tracking data to support operations with other performance metrics like quality of work and efficiency
• Responsible for updating the team on process changes as appropriate
• Provide technical support to the team through production work and queries
• Ability to assist in training new team members as needed
• Assist in the development and quality assurance testing of automated tools

What you'll bring:

We seek energetic and dynamic individuals with demonstrated track record in graphics delivery.

You will be responsible for professionally representing the presentation department taking work briefs, negotiating deadlines, tracking metrics and will ensure every stakeholder receives professional advice and exceptional service. Clear communication is the key to a successful Shift Coordinator ensuring our stakeholders are delighted and receive a positive experience from our creative services. The Shift Coordinator will support multiple ZS practice areas and project teams and will need to be comfortable with a fairly expansive breadth of focus.

• Minimum of 8+ years of relevant B2B consulting work experience with above average performance, and demonstrated leadership abilities

• Must have strong time management and organizational skills with the ability to multitask and handle a heavy workload

• Experience in managing team members with proven client-facing experience, with persuasive and dynamic presentation skills

• Working in a collaborative design environment, work experience in global/multi-national teams is a plus

• Able to work independently and take decisions to resolve challenges while working in shifts

• Attention on design detail and consistency to meet stakeholders' quality requirements

• You have excellent English language communication skills (verbal and written)

• Comfortable interacting with stakeholders in person, over emails and telephone

• Willingness to work on rotating shifts (no night shift)

• Diploma/certification/bachelor's degree in fine arts, graphic design in MS Office/PowerPoint or a related field are a plus

• Ability to work in a fast-paced and often unstructured environment

Perks & Benefits:

ZS offers a comprehensive total rewards package including health and well-being, financial planning, annual leave, personal growth and professional development. Our robust skills development programs, multiple career progression options and internal mobility paths and collaborative culture empowers you to thrive as an individual and global team member.

We are committed to giving our employees a flexible and connected way of working. A flexible and connected ZS allows us to combine work from home and on-site presence at clients/ZS offices for the majority of our week. The magic of ZS culture and innovation thrives in both planned and spontaneous face-to-face connections.

Travel:

Travel is a requirement at ZS for client facing ZSers; business needs of your project and client are the priority. While some projects may be local, all client-facing ZSers should be prepared to travel as needed. Travel provides opportunities to strengthen client relationships, gain diverse experiences, and enhance professional growth by working in different environments and cultures.

Considering applying?

At ZS, we're building a diverse and inclusive company where people bring their passions to inspire life-changing impact and deliver better outcomes for all. We are most interested in finding the best candidate for the job and recognize the value that candidates with all backgrounds, including non-traditional ones, bring. If you are interested in joining us, we encourage you to apply even if you don't meet 100% of the requirements listed above.

ZS is an equal opportunity employer and is committed to providing equal employment and advancement opportunities without regard to any class protected by applicable law.

To Complete Your Application:

Candidates must possess or be able to obtain work authorization for their intended country of employment.An on-line application, including a full set of transcripts (official or unofficial), is required to be considered.

NO AGENCY CALLS, PLEASE.

Find Out More At:

www.zs.com