Web Designer

What You Can Expect

The ideal candidate has a passion for designing interactive web-based product experiences, particularly within subscription-driven SaaS environments. This role focuses on crafting intuitive, scalable web experiences that support customer acquisition, onboarding, account management, and subscription lifecycle management across desktop and mobile platforms.

You will collaborate closely with Product, Engineering, and Growth teams to deliver thoughtful, high-quality design solutions under tight timelines while incorporating feedback across cross-functional stakeholders.

About the Team

The Design team focuses on web-based product experiences and subscription journeys across our digital ecosystem. We design and optimize key moments across the SMB customer lifecycle - including plan selection, onboarding, account management, billing, upgrades, and renewals.

We leverage data-driven methodologies and behavioral insights to improve usability, engagement, and long-term customer value across our web platform.

Responsibilities

• Translate user pain points and business requirements into clear, functional web experiences within a subscription-based SaaS environment.
• Contribute to the design of interactive user flows such as onboarding, billing, plan upgrades/downgrades, and account management.
• Demonstrate understanding of system states, edge cases, and backend-driven constraints in web-based product experiences.
• Perform basic user research and usability testing with support from senior team members.
• Communicate design rationale clearly, explaining how interaction decisions support user needs and business outcomes.
• Apply established design systems (PRISM and platform standards) while contributing thoughtful improvements when needed.
• Think holistically about the end-to-end SMB journey across acquisition, activation, retention, and subscription management.

• Have foundational experience designing interactive web applications, not just static marketing pages.
• Have comprehensive understanding of subscription-based business models and SaaS customer lifecycles (e.g., onboarding, billing, plan management, renewals).
• Be proficient in interaction design principles for complex, state-driven product experiences.
• Be familiar with system-driven UI patterns (loading states, error handling, permissions, data states).
• Have technical understanding of front-end and back-end collaboration and feasibility considerations.
• Have practical experience working with design systems and scalable component architectures.
• Be meticulous with attention to detail, including accessibility, hierarchy, and visual precision.
• Be adaptable with the ability to balance speed and quality in a fast-paced, cross-functional environment.
• Be user-focused with awareness of SMB personas and business workflows.