Senior Solutions Engineer (Tokyo Based)

What You Can Expect

Zoom is seeking an experienced Solutions Engineer to design, build, and demonstrate optimal solutions aligned with business challenges. You will serve as a trusted advocate for customers and channel partners, working with Sales, Product Development, and Customer Success teams to deliver seamless solutions and concrete business outcomes.

You will support Account Executives and Channel Account Managers, communicating Zoom's solution advantages and guiding customers through complex collaboration challenges.

This role requires deep understanding of Unified Communications as a Service (UCaaS) industry and a strong understanding of Agentic AI and Conversational AI integration into business workflows

Based in Tokyo, reporting to the Field and Partner Solutions Engineering Manager for Japan.

About the Team

At Zoom, we support diverse customers and partners in implementing cutting-edge communication and collaboration solutions with AI Companion. Our goal is to create strategic, customer-centric experiences that maximize Zoom's potential.

Key Responsibilities

• Leading strategic sales opportunities and providing pre-sales support to customers and enablement for partners and internal teams
• Building strong relationships across customer and channel ecosystems, supporting AI-powered UCaaS platform adoption
• Serving as subject-matter expert in AI-Powerred UCaaS services, understanding AI industry trends, and competitive landscape
• Collaborating with global teams to drive product innovation and customer-centric solution development
• Designing and delivering next-generation AI communication solutions through demos, Proof of Concepts (PoCs), and deal support
• Contributing to sales strategies and product development through market intelligence and customer insights

• 5+ years of technical presales or solutions engineering experience for enterprise customers in UCaaS/CCaaS
• Experience with AI technologies including Generative AI, Conversational AI, Large Language Models (LLMs), AI Agents, Retrieval-Augmented Generation (RAG), Agent-to-Agent (A2A) and Model Context Protocol (MCP) will be highly regarded.
• Experience with AI knowledge management systems such as Glean, Amazon and Coveo will be highly regarded
• Excellent presentation skills to explain complex technical concepts to senior stakeholders
• Ability to collaborate with and influence sales, marketing, and product teams
• Business-level English proficiency (TOEIC 700+ preferred)
• Desirable: Python/Cursor prototyping experience, Salesforce/ServiceNow/Jira knowledge, cloud AI services expertise

• 戦略的な営業機会をリードし、お客様へのプリセールスサポートおよびパートナーと社内チームへのイネーブルメントを提供
• お客様とチャネルエコシステム全体で強固な関係を構築し、AI を活用した UCaaS プラットフォームの導入をサポート
• AI を活用した UCaaS サービスの専門家として、AI 業界のトレンドと競合状況を理解
• グローバルチームと協力して、製品イノベーションと顧客中心のソリューション開発を推進
• デモ、Proof of Concepts (PoCs)、案件サポートを通じて、次世代 AI コミュニケーションソリューションを設計・提供
• 市場インテリジェンスと顧客インサイトを通じて、営業戦略と製品開発に貢献

• 5 年以上のUCaaS/CCaaS 分野でエンタープライズ顧客向けの技術的プリセールスまたはソリューションエンジニアリング経験
• ネイティブレベルの日本語/ビジネスレベルの英語力(TOEIC 700 点以上が望ましい)
• 複雑な技術的概念を上級ステークホルダーに説明できる優れたプレゼンテーションスキル
• 営業、マーケティング、製品チームと協力し、影響を与える能力
• Generative AI、Conversational AI、Large Language Models (LLMs)、AI Agents、Retrieval-Augmented Generation (RAG)、Agent-to-Agent (A2A)、Model Context Protocol (MCP) を含む AI 技術の経験（歓迎）
• Glean、Amazon、Coveo などの AI ナレッジマネジメントシステムの経験（歓迎）
• Python/Cursor プロトタイピング経験、Salesforce/ServiceNow/Jira の知識、クラウド AI サービスの専門知識（歓迎）