Partner Experience Manager

A Partner Experience Strategist is responsible for optimizing the end-to-end journey of external business partners-such as resellers, distributors, etc. - to maximize satisfaction, retention, and mutual revenue growth. This role sits at the intersection of strategy, operations, and relationship management, acting as a consultant who identifies pain points in the partner lifecycle and implements solutions to make doing business easier.

Core Responsibilities

• Partner Journey Mapping & Optimization: Map the entire partner lifecycle (onboarding, training, support, growth) to identify and eliminate friction points.
• Strategy Development: Design and execute programs that enhance partner engagement, productivity, and profitability.
• Onboarding & Enablement: Create standard onboarding programs, training materials, and certification frameworks to enable partners to sell or support products effectively.
• Voice of the Partner (VoP): Collect, analyze, and report partner feedback through surveys and quarterly business reviews (QBRs) to drive internal improvements.
• Cross-Functional Collaboration: Act as the internal advocate for partners by working with Sales, Product, Marketing, and Operations teams to align on goals and resolve issues.
• Performance Analytics: Define and track key performance indicators (KPIs) such as partner activation, retention, and revenue growth.
• Partner Portal Management: Manage the digital tools and platforms (PRM systems) used by partners to ensure access to resources and data.

Key Skills and Qualifications

• Experience: Generally requires 7+ years in partner management, channel sales, customer success, or strategic consulting, often within a B2B SaaS or tech environment.
• Analytical Skills: Ability to use data, such as Net Promoter System (NPS) scores or performance metrics, to drive decision-making.
• Relationship Management: Proven ability to build trust and maintain high-touch relationships with partners.
• Project Management: Skilled in managing complex projects, including the ability to prioritize and meet deadlines.
• Communication: Strong written and verbal skills for presenting to partners and internal stakeholders.

Salary Range or On Target Earnings:

Minimum:
$76,800.00

Maximum:
$186,200.00

In addition to the base salary and/or OTE listed Zoom has a Total Direct Compensation philosophy that takes into consideration; base salary, bonus and equity value.

Note: Starting pay will be based on a number of factors and commensurate with qualifications & experience.

We also have a location based compensation structure; there may be a different range for candidates in this and other locations

At Zoom, we offer a window of at least 5 days for you to apply because we believe in giving you every opportunity. Below is the potential closing date, just in case you want to mark it on your calendar. We look forward to receiving your application!

Anticipated Position Close Date:

02/20/26

Ways of Working
Our structured hybrid approach is centered around our offices and remote work environments. The work style of each role, Hybrid, Remote, or In-Person is indicated in the job description/posting.

Benefits
As part of our award-winning workplace culture and commitment to delivering happiness, our benefits program offers a variety of perks, benefits, and options to help employees maintain their physical, mental, emotional, and financial health; support work-life balance; and contribute to their community in meaningful ways. Click Learn for more information.

About Us
Zoomies help people stay connected so they can get more done together. We set out to build the best collaboration platform for the enterprise, and today help people communicate better with products like Zoom Contact Center, Zoom Phone, Zoom Events, Zoom Apps, Zoom Rooms, and Zoom Webinars.
We're problem-solvers, working at a fast pace to design solutions with our customers and users in mind. Find room to grow with opportunities to stretch your skills and advance your career in a collaborative, growth-focused environment.

Our Commitment

At Zoom, we believe great work happens when people feel supported and empowered. We're committed to fair hiring practices that ensure every candidate is evaluated based on skills, experience, and potential. If you require an accommodation during the hiring process, let us know-we're here to support you at every step.

If you need assistance navigating the interview process due to a medical disability, please submit an Accommodations Request Form and someone from our team will reach out soon. This form is solely for applicants who require an accommodation due to a qualifying medical disability. Non-accommodation-related requests, such as application follow-ups or technical issues, will not be addressed.

#LI-Remote

Client-provided location(s): Flexible / Remote

Job ID: Zoom-d7d6b710e76db91d51db59d094afcd31

Employment Type: FULL_TIME

Posted: 2026-02-14T19:04:28