Customer Success Manager – Channel Partners (DACH)
3 weeks ago• Flexible / Remote
What you can expect
Ready to make an impact where partnerships truly matter? We're looking for a Customer Success Manager focused on Channel Partners across the DACH region to help scale success through collaboration. In this role, you won't just support customers, you'll empower partners to deliver exceptional experiences at scale. You'll be the driving force behind helping partners unlock the full value of Zoom for their customers, boosting adoption, retention, and long-term growth.
From onboarding to expansion, you'll equip partners with the tools, insights, and confidence they need to succeed-while building strong, trusted relationships along the way.
About the Team
Our Channel team is at the heart of partner-led success. We're a collaborative, globally connected group that thrives on sharing ideas, aligning strategies, and learning from each other.
Our mission is simple: help our partners win, so their customers do too.
Responsibilities
- Setting partners up for success by leading onboarding and building smart, actionable success plans
- Driving adoption and engagement across partner-managed customers
- Spotting risks early and working closely with partners to reduce churn
- Collaborating cross-functionally to deliver seamless, scalable customer experiences
- Designing and executing retention and growth strategies with partner teams
- Uncovering expansion opportunities within existing customer portfolios
- Coaching and enabling partners with best practices that elevate their customer success approach
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What we're looking for
- 5+ years' experience in Customer Success or Partner Management
- Fluency in German and English (essential for the DACH focus)
- Proven success in partner-led or indirect customer models
- A data-driven mindset-you can turn insights into action
- Strong communication skills and a knack for building trusted relationships
- A passion for coaching, enabling, and helping others succeed
- Experience with SaaS, collaboration tools, or unified communications is a big plus
Ways of Working
Our structured hybrid approach is centered around our offices and remote work environments. The work style of each role, Hybrid, Remote, or In-Person is indicated in the job description/posting.
Benefits
As part of our award-winning workplace culture and commitment to delivering happiness, our benefits program offers a variety of perks, benefits, and options to help employees maintain their physical, mental, emotional, and financial health; support work-life balance; and contribute to their community in meaningful ways. Click Learn for more information.
About Us
Zoomies help people stay connected so they can get more done together. We set out to build the best collaboration platform for the enterprise, and today help people communicate better with products like Zoom Contact Center, Zoom Phone, Zoom Events, Zoom Apps, Zoom Rooms, and Zoom Webinars.
We're problem-solvers, working at a fast pace to design solutions with our customers and users in mind. Find room to grow with opportunities to stretch your skills and advance your career in a collaborative, growth-focused environment.
Our Commitment
At Zoom, we believe great work happens when people feel supported and empowered. We're committed to fair hiring practices that ensure every candidate is evaluated based on skills, experience, and potential. If you require an accommodation during the hiring process, let us know-we're here to support you at every step.
If you need assistance navigating the interview process due to a medical disability, please submit an Accommodations Request Form and someone from our team will reach out soon. This form is solely for applicants who require an accommodation due to a qualifying medical disability. Non-accommodation-related requests, such as application follow-ups or technical issues, will not be addressed.
#LI-Remote
Client-provided location(s): Flexible / Remote
Job ID: Zoom-b0f4aa72e0326fae10313531b33f3ef9
Employment Type: FULL_TIME
Posted: 2026-03-09T18:57:52
Perks and Benefits
Health and Wellness
- Health Insurance
- Vision Insurance
- Dental Insurance
- Mental Health Benefits
- Life Insurance
- Short-Term Disability
- Long-Term Disability
- FSA
- HSA
- HSA With Employer Contribution
Parental Benefits
- Non-Birth Parent or Paternity Leave
- Birth Parent or Maternity Leave
- Adoption Leave
- Fertility Benefits
- Adoption Assistance Program
- Family Support Resources
Work Flexibility
- Flexible Work Hours
- Remote Work Opportunities
- Hybrid Work Opportunities
- Work-From-Home Stipend
Office Life and Perks
- Commuter Benefits Program
- Casual Dress
- Snacks
- Some Meals Provided
- On-Site Cafeteria
Vacation and Time Off
- Paid Vacation
- Paid Holidays
- Personal/Sick Days
- Unlimited Paid Time Off
- Leave of Absence
- Volunteer Time Off
Financial and Retirement
- Stock Purchase Program
- 401(K)
- 401(K) With Company Matching
- Company Equity
- Performance Bonus
- Relocation Assistance
- Financial Counseling
Professional Development
- Promote From Within
- Mentor Program
- Access to Online Courses
- Lunch and Learns
- Internship Program
- Work Visa Sponsorship
- Leadership Training Program
Diversity and Inclusion