Senior HRBP, Sales and Go-to-Market

About the team

Zillow Group, the top real estate website in the U.S., is building an on-demand real estate experience. Whether selling, buying, renting, or financing, customers can turn to Zillow to find and get into their next home with speed, certainty, and ease.

At Zillow, our people and culture are what set us apart and make us excellent! The HR Business Partners team helps cultivate an environment for our most valuable asset, our professionals and leaders, to thrive. We are a team of skilled human resource professionals who enjoy collaborating and solving business problems through strategic partnerships with our team, our leaders, and the employees we support

About the role

We are seeking a dynamic Senior HR Business Partner (HRBP) to support our Agent Software and Advertising (ASA) go-to-market business. This individual will partner closely with leaders and teams to shape and execute people strategies that enable business success. The ideal candidate combines strategic HR expertise with a roll-up-your-sleeves approach to daily HR operations, building strong relationships across the business while delivering impact on both organizational and individual levels.

• Act as a trusted advisor to business leaders, aligning HR strategies with the ASA go-to-market priorities.
• Partner with leadership on workforce planning, organizational design, talent development, and change management initiatives.
• Provide coaching and thought partnership to leaders on leadership skills, team dynamics, and employee engagement.
• Influence business leaders and drive effective decision making through use of data and analytics.

• Drive effective performance management practices, including goal setting, feedback, calibration, and career development.
• Manage sensitive employee relations issues with sound judgment, discretion, and compliance with policy and law.
• Oversee leave of absence processes, accommodations, and return-to-work planning in partnership with HR operations.
• Support talent review, succession planning, and career pathing efforts.

• Guide leaders through organizational changes with a focus on communication, clarity, and employee experience.
• Partner with internal communications teams to ensure timely and effective messaging to employees.
• Promote inclusion, belonging, and a high-performance culture across teams.

• Serve as an advocate for employees, ensuring a positive, equitable, and supportive workplace.
• Monitor and analyze employee feedback and workforce data to inform HR strategies.
• Champion programs that enhance employee well-being, recognition, and engagement.

• Bachelor's degree in Human Resources Management, Business Administration or related field preferred.
• 5+ years of HR-related experience.
• Experience in go-to-market and sales organizations, with a focus on delivering exceptional service and resolving complex issues efficiently.
• Proven ability to support international teams, demonstrating cultural sensitivity and effective communication across diverse regions.
• Hands-on experience with Software as a Service (SaaS) platforms, including implementation, management, and optimization to enhance HR processes and employee experiences.

• You can achieve positive results in a fast-paced environment and navigate leaders through a variety of organizational changes.
• You are able to use your extensive knowledge of HR policies, procedures, compliance and practices and experience to develop, implement, and maintain HR projects and programs.
• You use your experience in diagnosing problems and critical thinking skills to identify and drive appropriate solutions.
• You are an effective written and verbal communicator with conflict resolution skills and leadership coaching skills.
• You have shown an ability to practice a high level of confidentiality.
• You have experience with HCM systems (Workday) preferred.
• You can handle high-volume workflow with minimal oversight and changing priorities.