Dealer Support Administrator

Yamaha Motor Finance has an exciting opportunity for a Dealer Support Administrator that will work under the direct supervision of the Dealer Development Manager, as a key member of the Financial Services Sales organization and assist with new dealer setups, resolve dealer's questions/issues, and ensure that dealer-related operational processes are running
smoothly, resulting in strengthening dealer relationships. This role requires working closely with the
Dealer Development Manager, Yamaha Field Sales staff, Dealer Service Center staff, Wholesale setup
team, Marketing team, and third-party servicing partners.

What You'll Be Doing:

• Administration of new dealer setups. Send out dealer enrollment requests, update enrollment
  progress on tracker, notify Manager of signatures required, request dealer info from
  Wholesale setup team, work with MDM ISD team and Business System teams to activate
  dealers. Notifies Dealer Development Manager and FPSMs of completed activations and
  training required.
• Assist with bank change requests and resolve ACH/NOC issue from accounting. Research
  returned debits and work with dealers, accounting, and servicing team to resolve.
  Coordination of bank information set up for newly activated dealers.
• Support internal departments by researching dealer transactions, processing
  corrections/issues, and work with dealers and adjacent departments to update system records
  and resolve issues. Follow-up with dealers and/or FPSMs to communicate issue resolution.
• Deliver exceptional customer satisfaction by providing prompt and courteous service via email
  and phone calls to dealer customers through situations that arise from FPSM and DSC
  requests.
• Update and edit dealer information for new dealer setup and existing dealers on Zoho
  application.
• Responsible for ordering and shipment of Welcome Kits and Yamaha Card disclosures to
  dealers.
  Assist with new dealer training and orientation as needed.
• Performs other duties as required.

• Associates' degree required. Bachelors' degree in Business Administration, Marketing, Finance, or

• 401(k) and Profit Sharing
• Fertility Benefits
• 37.5-hour workweek
• Medical, Dental, Vision
• Life and AD&D Insurance
• Wellness Program
• Short-Term Disability Coverage (for hourly roles)
• Long-Term Disability
• Student Debt Repayment Benefits
• Ability to borrow Yamaha product
  
  Reports to: Department Manager
  
  Yamaha Motor Corporation, USA is proud to be an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identify, national origin, veteran or disability or any other status protected by federal, state, or local law. We celebrate diversity and are committed to creating an inclusive environment for all employees.