Senior Software Engineer, Ruby (WorkBot)

About Workato

Workato transforms technology complexity into business opportunity. As the leader in enterprise orchestration, Workato helps businesses globally streamline operations by connecting data, processes, applications, and experiences. Its AI-powered platform enables teams to navigate complex workflows in real-time, driving efficiency and agility.

Trusted by a community of 400,000 global customers, Workato empowers organizations of every size to unlock new value and lead in today's fast-changing world. Learn how Workato helps businesses of all sizes achieve more at workato.com.

Why join us?

Ultimately, Workato believes in fostering a flexible, trust-oriented culture that empowers everyone to take full ownership of their roles. We are driven by innovation and looking for team players who want to actively build our company.

But, we also believe in balancing productivity with self-care. That's why we offer all of our employees a vibrant and dynamic work environment along with a multitude of benefits they can enjoy inside and outside of their work lives.

If this sounds right up your alley, please submit an application. We look forward to getting to know you!

Also, feel free to check out why:

• Business Insider named us an "enterprise startup to bet your career on"
• Forbes' Cloud 100 recognized us as one of the top 100 private cloud companies in the world
• Deloitte Tech Fast 500 ranked us as the 17th fastest growing tech company in the Bay Area, and 96th in North America
• Quartz ranked us the #1 best company for remote workers

• Design, build, and operate backend services that power conversational, action-oriented agents within enterprise messaging and collaboration environments.
• Implement and evolve APIs, background jobs, and event flows that connect agents to business systems and data sources.
• Integrate with multiple third-party platform APIs (Slack/Teams, IdP, RAG, AI services, etc.), handling authentication/authorization, webhooks, rate limits, retries, and idempotency.
• Enhance agent capabilities -tool/skill execution, guardrails, approvals, and auditability with security by design and compliance with enterprise requirements.
• Collaborate closely with Product/Design to craft clear chat-to-action user journeys, and with SRE/Infra to meet reliability and performance goals.
• Contribute to technical strategy and architecture (service boundaries, data contracts, caching, schema evolution) with scale, observability, and security in mind.
• Raise the bar through code reviews, design docs, and mentorship on a small, distributed, senior team.

• 5+ years of professional software development experience with strong proficiency in Ruby on Rails.
• Interest and/or experience working with Go and Python for service development.
• Experience designing resilient integrations across many third-party APIs at scale.
• Familiarity with workplace automation/iPaaS tools and concepts (e.g., Zapier, n8n, Make, IFTTT, or similar), including triggers/actions, connections, and governance.
• Solid command of web/API fundamentals: REST/HTTP, OAuth 2.0/OIDC, webhooks, pagination, backoff strategies, retries, and idempotent processing.
• Strong foundations in testing (e.g., RSpec/Capybara/VCR), observability (metrics, logs, tracing), and performance tuning.
• Security-minded engineering: PII and secrets management, least-privilege access, tenant isolation, and auditability.
• BS/MS degree in Computer Science, Engineering, or a related field.
• Solid knowledge of object-oriented programming and design.
• Nice to have: hands-on experience building chat systems/bots or conversational applications for workplace scenarios.
• Nice to have: experience building or operating LLM-powered agents (any vendor), including designing safe execution paths with evaluations and guardrails.
• Nice to have: background with enterprise identity and governance (SSO/SCIM/RBAC) and on-prem connectivity patterns.
• Nice to have: exposure to event streaming and queues (e.g., Kafka, RabbitMQ, Sidekiq/Celery), caching (Redis, Memcached), relational databases at scale (e.g., PostgreSQL), and complex containerized/cloud deployments (Docker, Kubernetes, AWS or equivalents).

• Clear written and verbal communication skills; strong command of English.
• Readiness to work remotely and collaborate effectively with a distributed team across global time zones (Singapore, Europe, US).
• High degree of personal agency, ownership, and relentless follow-through.
• Ability to thrive in an environment of blunt feedback, hard debate, and fast decisions.
• A team player who holds themselves and others accountable to meticulous, high-quality work.