Zscaler Specialist

City: Bengaluru

State/Province: Karnataka

Posting Start Date: 12/10/25

Wipro Limited (NYSE: WIT, BSE: 507685, NSE: WIPRO) is a leading technology services and consulting company focused on building innovative solutions that address clients' most complex digital transformation needs. Leveraging our holistic portfolio of capabilities in consulting, design, engineering, and operations, we help clients realize their boldest ambitions and build future-ready, sustainable businesses. With over 230,000 employees and business partners across 65 countries, we deliver on the promise of helping our customers, colleagues, and communities thrive in an ever-changing world. For additional information, visit us at www.wipro.com.

Job Description:

Job Description

• Configuring access control settings. Blocking/Opening destination ports.
• Creating/Deleting/Modifying user on Proxy server application and in Proxy server AD group for authentication.
• Creating/Modifying/Deleting Custom URL's list.
• Management and configuration of filters.
• Managing SAAS proxy services settings.
• Troubleshooting Web filter application as and when required.
• Review of daily/weekly/monthly checklist
• Repeat Incident / Alert Analysis
• Configure Web filter application to generate reports/logs.
• Troubleshooting and fixing Content filter application related issues/problems.
• Troubleshooting SAAS Proxy Service availability or performance problems.
• Repeat Incident / Alert Analysis
• Change management - Planning, Implementation and Execution of Change requests
• Continual Service Improvement Planning and executions
• Preparing, maintaining, and updating of SOP and Knowledgebase
• Incident remediation support for specific policy violations in ZIA
• Interface & troubleshoot any Zscaler services specific issues and incidents
• Work with dependent service owner to resolve any ZIA related issues
• Maintaining the ZIA service reporting and dashboard recommendation
• Minor changes (<1 day) to the ZIA service reporting and dashboards
• Agent Configuration support via Zscaler console
• Candidate should be ok for 24/7 operations.
• Work hours: Flexibility to work outside regular business hours for maintenance and troubleshooting tasks.

• Team Management
  • Team Management
    • Clearly define the expectations for the team
    • Assign goals for the team, conduct timely performance reviews and provide constructive feedback to own direct reports
    • Guide the team members in acquiring relevant knowledge and develop their professional competence
    • Drive geography specific trainings for the quality team, designed basis the statutory norms that apply in different countries
    • Ensure that the Performance Nxt is followed for the entire team
  • Employee Satisfaction and Engagement
    • Lead and drive engagement initiatives for the tea
    • Track team satisfaction scores and identify initiatives to build engagement within the team