WFM Manager

Req Id: 100503

City: Cebu

State/Province: Cebu State

Posting Start Date: 10/2/25

Wipro Limited (NYSE: WIT, BSE: 507685, NSE: WIPRO) is a leading technology services and consulting company focused on building innovative solutions that address clients' most complex digital transformation needs. Leveraging our holistic portfolio of capabilities in consulting, design, engineering, and operations, we help clients realize their boldest ambitions and build future-ready, sustainable businesses. With over 230,000 employees and business partners across 65 countries, we deliver on the promise of helping our customers, colleagues, and communities thrive in an ever-changing world. For additional information, visit us at www.wipro.com.

Job Description:

Job Description

• Monitor and manage headcount for processes assigned
• Validate production and non-production hiring and/or internal movements in coordination with the process heads
• Manage and monitor forecasts for volume, productivity and shrinkages
• Create Forecasts Preparing and validating monthly invoice to be billed to the client
• Analysis of scheduling outputs and recommend changes whenever necessary
• Coordinate with internal and external stakeholders on items related to capacity planning and hiring
• Coordinate with cross-functional teams on matters related to resource planning and movements
• Supervise and train team members performing work tasks and responsibilities
• Have regular discussions with the clients both external and internal

• Bachelor's Degree holder (IT, Math, Engineering courses)
• Minimum 5 years of relevant experience in workforce management
• Experience of stakeholder management and client interaction
• Exposure with real-time, scheduling, forecasting, capacity planning, etc.
• Good Interpersonal & people management skills with good problem-solving approach
• Expert knowledge of service procedures
• Good analytical skills for MIS, number crunching & reporting to internal & external customers
• WFM Tool Competency (IEX, eWFM , etc.)
• RTA/MIS Experience is advantageous
• Can work with minimal supervision and has initiative
• Willing to work onsite